Business ProfileforTravelodge Clearlake

If I could give zero stars I would. First, I booked my stay on priceline. There was some type of glich with their site and the wrong dates were booked. I called to correct it, priceline said they could ONLY refund if Management would grant an exemption.... Priceline claimed that management would not grant the exemption. I assumed it was an issue with Priceline. But my husbands in a fishing tournament, he really wanted his family with him, so I rebook at the same hotel (its closest to the dock) Through a totally diiferent site. Upon arrival, I was denied a room, due to a $150 incental fee, that was not disclosed by either website. This is a 2 star hotel, Im staying for one night and I have to pay a deposit equal to 105% of the room cost???? ($**********)????? So when I ask for my money back he told me to leave, when I refused he called 911 on me, but he was stealing my money. My husband's fishing partner has attended this same tourney for 8 yrs, stayed at this SAME hotel all 8 years and this year he too had the police called on him due to challeging the incidental fee. Oh and did I mention we are POC???? While arguing with the clerk 3older black men said that when they arrived he did the same thing.... yet no mention of a $150 on ANY SITE.... Even the officer who respounded was irritated as he too looked on mutlipe booking site and on the Travelodge home site and NO WHERE is a $150 incidental fee even mentioned.... To make matters worse, they had the managers card in the lobby, I call to speak with them and the same jerk said he was no longer there and refused to give me the new managers information. So I call Travelodge National Customer Service and start telling them what happened, as soon as I mentioned the word Police, they informed me that when the police are involved they wont get invovled. After a very choice word conversation and escalation to a supervisor, I still had to remind them that I had a recording of the incident and was recoding the conversation that we were having. So I asked, "BASICALLY, he calls 911, no one is arrested or anything, he steal the customers money and basically you dont get invovled?, because I cant wait to post that to my social media pages.... needless to stay 2 complaints have been filed, but still no money returned. I finally filed a dispute with my credit union, whom after they see all the video, emails, screen shots, incident reports, Im sure will refund my money. BUT THIS CLERK, ruined my weekend vaction and left me. My husband and 2 daughters stranded over 2hours from home with a $129 room booked and paid for, but no where to stay.... NEVER WILL I EVER STAY IN ANOTHER WYNDHAM BRAND HOTEL. This one management team has ruined it with me and their whole brand of hotels.If in Clearlake CA DONT NOT BOOK AT THIS HOTEL, especially if your Black, it wont be a good experience.... Oh and the listing shows you overlooking the lake and docks, its close, but thats a LIE, it over looks a softball park and the dock park around the lake where all the METHHEADS stay and conduct there business, but no lake view from there AT ALL. COMPLETE FALSE ADVERTISING