ComplaintsforYa Ya Creations, Inc

• Initial Complaint

  02/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi, I placed an order order *********** with **********. And once I received an email confirming the order I realized that the shipping address was wrong. I contacted costumer service by email right away but to explain the issue and to make the shipping and billing adress the same. The agent replied and said that order Gad been dispatched and that I should contact *** to change the address. I contacted *** and they told me that they havn't picked up the package yet and that it's better if the sender reprint a new label or cancel as this is just the simplest solution. *** tracking ******************. I sent an email again to the company and they havn't responded yet. Im really disappointed about that person that "dispatched" the item and all he had to do is to cancel a label and reprint a new one to solve a huge headache that this error will cause.

  

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/16) */ Hi, I am sorry for the inconvenience. I can see the package was already in the *** truck when you contacted us to make the changes. I am showing our Customer Service team informed you the same and helped you in updating the address. There was a delay in email reply because of weekend. They have replied all the emails on Monday. They called ***, updated the address, informed you about the $18.00 charges and you paid the same. The package is already in transit to your new address and it will deliver this week.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a 7.5FT Tall Heavy Duty Gold Round Metal Wedding Arch, Photo Booth Backdrop Stand that arrived bent and damaged. I am unable to use it for designs as three pieces are bent and the "hoop" is not completely circular as described in the website. I contacted their customer service and received an email from Angie who offered a 20% discount and I keep the damaged item. She was told that 20% does not cover the cost to take the item to a metal fabrication company to fix the three damaged sections. I advised either send me the three new undamaged pieces or more of a refund to cover the cost to fix their mistake. I have not heard back. Multiple emails have been sent with no response from Angie or the company.

  

  Business response

  02/02/2022

  Business Response /* (1000, 5, 2022/01/25) */ Hi ******* Thank you for contacting us. I see that ******* have offer a free return for you. Kindly go ahead and follow the instructions to activate your account on the website so we can go ahead and send a free return label for you. Consumer Response /* (3000, 7, 2022/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I require this item for my business and after months of losing bookings over this issue with them, they are now saying to send it back? No offer of a replacement or refund! I want a complete replacement sent to me and then the damaged item will be shipped back. I do not trust this company will refund me so that I can reorder the item from a more reputable company. They haven't offered a refund in their response to this complaint so that tells me they are not going to refund me with out a hassle. Attached is their response saying they sre offering a "free return", not a REFUND or REPLACEMENT. Consumer Response /* (2000, 10, 2022/01/28) */ The company sent replacement pieces for the damaged items. I. Satisfied with the outcome.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I placed a very large order of over ******** back in November. Every time I open a box from this company I find a issue with a product. I've gone back and forth since November with this company I can forward emails to prove this. I am done arguing with these people I've talked to countless supervisors I've done the live chat so many times I literally lost count. I've talked on the phone. I've tried it all I'm beyond frustrated with this company. I need you to please step in now. If you could please provide me with an email so I can forward all these conversations.

  

  Business response

  02/09/2022

  Business Response /* (1000, 5, 2022/01/25) */ Hi ******** I am really sorry for the inconvenience this has caused. If possible. kindly go ahead and forward the correspondence with our reps to email ****@efavormart.com so i can go ahead and take a look at the issue.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased 30 blue satin chair covers for my daughter's shower. I opened one and didn't like the way it looked. When I looked for the return slip/purchase order I couldn't find it. I got in touch with YaYa through internet chat. I gave the above information regarding the chairs. They told me they couldn't find my email address or my name and address they mailed the chairs. I asked how do you not have my name and address on file?You mailed the box to me.

  

  Business response

  01/25/2022

  Business Response /* (1000, 8, 2022/01/12) */ Hello! Thank you for contacting us. Unfortunately the order was actually placed through tableclothfactory.com and not through tableclothsfactory.com Do kindly contact them to create the return process. Thank you Consumer Response /* (3000, 10, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The difference between the companies is the letter "s". I believe they are the same company.YaYa Creations sent the chair covers to me. they should have my address on file. All I'm asking for is a return receipt so I can send the chair covers back. Business Response /* (4000, 12, 2022/01/25) */ Hello Unfortunately we are not the same company However I have gone ahead and contacted Tableclothfactory for you and have them reach out to you in regards to the return process.

• Initial Complaint

  12/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to rectify this situation for 3 weeks now, and have not received any help, or any resolve is the reason why I am filing this complaint. I ordered two 30'' Metallic Gold Manzanita Centerpiece Trees, both trees arrived damaged. I have made several attempts to contact Efavormart to speak with a manager. I've only been able to speak with someone in the customer service sales department that has not been helpful at all. I am a very dissatisfied and disappointed with the lack thereof service that I have received. I've had a live chat and have sent between 6-8 emails. I talked to two representatives from the customer service sales department that were not helpful at all! I want a full refund back. I will never shop with efavormart again and will not recommend anyone to this company.

  

  Business response

  02/07/2022

  Business Response /* (1000, 10, 2022/01/25) */ Hello I see that we have refunded in full on December 15, 2021. Kindly let me know if you have received the refund.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/3/21 ordered (100) 4"x6" personalized bags. On their website, the picture proof of my personalization showed CRISP lettering. When the order arrived the personalization letters (white on dark blue: e, a, *******) were closed up, run together & blurred. Also, letters on the left of the bag had less ink than those on the right. ALL (100) of the bags are USELESS and UGLY. I've been in email contact with the company and they have admitted it is a printing error on their part but only offered to refund 40% of my purchase (to keep the bags and use them). I told them on each occasion they are USELESS and only good to go in the trash, no using them ever. I want a FULL refund, as I purchased these items in good faith believing what was shown on the website preview would be what I received and paid for. NOT a company that seems to care about quality or service. Very disappointed and am resorting to this complaint for help in the matter. Thank you.

  Customer response

  12/30/2021

  ***Document Attached***
  eFavormart sent email to me 12.23.21 (see upload) I did not respond, as I came to BBB for help & resolve. They continue to skirt the issue where they say "..wherein some prints are smudge" but the true fact is that ALL of the bags' type/print were smudged/blurred as I stated in my initial complaint. As for their quality control, they aren't even owning that as you can see by the 2nd paragraph. They are now offering 50% of my purchase as a refund or a 100% store credit = I don't want anything from their store. Neither offer is acceptable - a FULL refund remains requested. Thank you. My best, *****************************
  See Attachment/File: ****** eFavorMart Email.png

  

  Business response

  07/22/2022

  I am sorry for the delay. I can see customer contacted us in December and our rep offer them full store credit to resolve the issue but customer never replied. I have applied a full store credit of $50.70 and sent the email to the customer. The code is **************** with no expiration. They can use the credit to place their future orders.

  Customer response

  07/26/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I never received an email for a full store credit - ever...only hearing about it as they mention in their response to you (7/22/22) posting. As well in that same post, they say they have sent an email to me to offer the full store credit again - I have not received that email either as of 7.26.22.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I place an order with********************** my order was a big order total of $672.42, everything i needed for an upcoming event. Tablecloth 20, and 200 chair cover which are the item in question. ups said the item were delivery on Friday nov 5, however when i came home there were no items to be found. when i check my e mail i notice there were another shipment so i figure they prob make a mistake and all item were going to be delivery on Monday the 8. to my surprise when i got the package on the 8 it was 1 box coming from some Ya ya creation which first it was not the company from where i order. when i opened i notice i was missing the 20 tablecloth and the 200 chair cover. went to the website and contacted customer service, they said that the order show as delivery and they will open a investigation which can take 8 to 10 business day, i contacted usps to check and the investigation still ongoing, my event is soon and i need to make sure i have the item i pay for. at this point i have reach to both Ups and tablecloth factory more than once, and they keep giving me the same answer. i pay a lot of money for this and i need my items or a refund. i had ask my neighbors and family but no one had seen the package. i really need this items and the company need to respond for it or ups. in the tracking it said they leave it at the door, why wont they give it to someone, other time they knot the door and we have to sign for the items. but leaving it outside is irresponsible and i need a resolution to this issue.

  

  Business response

  12/16/2021

  Business Response /* (1000, 9, 2021/12/16) */ hello! I am really sorry for the inconvenience this has caused. I see that we have process a reshipment for the missing items and it shows it wss delivered to you via tracking number ****************** and delivered to you on November 19th, 2021. Kindly let us know if you have received your reshipment. Consumer Response /* (3000, 11, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I recieved a re shippment of partial items no the whole amouth of items. the first boxes that were loss was to shipp 200 chair cover and 25 tablecloth. they re shipped partial order not the total i order that was loss. its unafornutate that we still haven't resolved this matter. i did gort a call from one representative of the company that leave me a messege stating my loss package was found and ask if the package was deliver in the messege. not my loss package was not deliver to me just the partial order 100 chair cover, Business Response /* (4000, 13, 2021/12/27) */ I am so sorry to hear about the issue not being resolved. I see that you have contacted us in regards to the missing package. If possible may I know what items you have received from this order? I see that we did a partial reshipment of 12 tablecloths and 100 chair covers The remaining 8 tablecloths was in the other box with the sashes and runners. You were still short 100 chair covers correct? Consumer Response /* (2000, 15, 2022/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes i was short 100. But at this point I don't needed i just need a refund Consumer Response /* (4200, 21, 2022/01/13) */ The bussiness haven't fulfilled the part of the agreement. I don't know why the case is closed if they haven't give me a refund yet. Yes the business had said and agree i am missing part of my order. Business Response /* (4000, 23, 2022/01/25) */ Hi ****** If possible, kindly contact me through [email protected] and let me know from the original and reshipment what are you still missing so that way i can help you with the issue. Consumer Response /* (4200, 25, 2022/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As requested E mail was send waiting for reply from bussiness. Unless case is resolved i am still not accepting the proposed resolution unless we get to an agreement. This had gone long to far from November and we are almost in February. I feel that i should had recieved my whole order and not partial. The event already pass. I had to go out of my way and improvise and buy other items from Amazon in order to make it happen. The company can give me store credit or a refund. Business Response /* (4000, 27, 2022/02/02) */ Hi ****** As we are corresponding through email and have gotten a clear picture of the issue now. I will go ahead and process a store cdredit for the missing 100 chair covers. Consumer Response /* (2000, 29, 2022/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for getting toa resolution in this matter. I will accept the credit Toward the 100 missing items Thanks

• Initial Complaint

  11/10/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered tablecloths on November 8, 2021. I received an email confirming delivery on November 10, 2021. The item shows delivered by UPS to my garage, however, my estate is gated and to gain entry you would have to be buzzed in. I contacted efavormart and was told I could not get the items reshipped until a 7-10 day investigation took place which was unacceptable seeing my company had an event in two days.

  

  Business response

  12/21/2021

  Business Response /* (1000, 8, 2021/12/09) */ I see that we have process a reshipment to customer with tracking number ******************. Kindly let us know if you have received the reshipment.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered an arch for my daughters wedding on September 19, 2021 for $128.00 and paid $85.00 for rush shipping to be sure it arrived for a 10/2/2021 wedding. it did arrive on 9/22/2021. i did not open the box until 9/27 when getting items together for the wedding and realized it was the wrong item. i called them right away and had to send a picture of the wrong item. The wedding was soon so i had to use the incorrect item to have some arch. I did not have the time to deal with this issue. They stated since i used it , i could not return it which i understand. i was offered 20% another order which to me is not enough since this was their error. I have 2 more weddings in the next 6 months and want to have the correct arch that i ordered originally. They also do not refund the shipping which i paid more for to be sure it arrived. Their customer service was less than helpful. They have a chat help function which is ridiculous. if you call you are on hold forever. i emailed and have not gotten a response. i feel a good compromise would be 50% off the one i originally ordered. please let me know if you can assist. My biggest problem with this is it was their error in the first place and they are very unconcerned about that. Thank you

  

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/11/03) */ Hi **** Thank you for reaching out and I am really sorry for the inconvenience this has caused. I have gone ahead and issue a 50% refund on the order. Kindly allow up to 2-3 business day for the refund to show up on your account. Consumer Response /* (3000, 7, 2021/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your quick response. I really wanted you to mail me the one i had ordered. I have 2 more weddings to use it for. Also, how much is the 50% refund? Does that include the shipping that I paid $85.00 for to expediate the shipping? Business Response /* (4000, 9, 2021/11/12) */ Thank you so much for your response The 50% refund includes 50% of the item and 50% of the shipping as well

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased table runners through efavormart.com - ******* Order ************ Noticed they were wrong color and went to process the return right away. Website provided me with a packing slip for my return, address, and instructions to contact them via email with any questions. There was no phone number provided and Live Chat didn't work. Took the merchandise to a USPS location in Elmwood Park, IL and mailed the merchandise back to the address provided on *********** After multiple weeks, I followed up twice times at both ******************** & ************************* and never once heard back. My return was never processed and it was impossible to get in touch to discuss. Filed a dispute with Chase and they are now disputing my dispute saying I have malicious intent! This place is a total scam, just read the other complaints. I would not advise you to do business with them. I have a paper trail of all of my attempts to return and will be fighting this until that happens.

  

  Business response

  02/23/2022

  Business Response /* (1000, 5, 2021/10/11) */ Hi ******** Thank you for contacting us and I do apologize for the inconvenience this has caused. Unfortunately i see a chargeback have been filed and it seems the chargeback is resolved in your favor. Kindly let us know if there is anything else I can help you with. Consumer Response /* (2000, 7, 2021/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The bank resolved my complaint, not the business. The business would not speak to me until I filed both this complaint and a credit card dispute, at which point they still fought processing a refund. Once the bank received all my supporting documents backing up my story, merchant had no choice.

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