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            Business ProfileSunny Health & Fitness

            Exercise Machines
            BBB accredited business

            Contact Information

            City of Industry, CA 91745-1007

            Visit Website
            (626) 968-1000

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            Customer Reviews

            1.18/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            63 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/6/2022

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            City of Industry, CA 91745-1007
            BBB File Opened:
            4/11/2016
            Years in Business:
            20
            Business Started:
            12/23/2003
            Business Started Locally:
            12/23/2003
            Business Incorporated:
            8/15/2002
            Accredited Since:
            10/6/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2480563 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Sunny Distributor Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Business Management
            • Ms. Mandy Chen, COO
            • Ms. Ashley McQuown, Customer Service Supervisor
            • Ms. Mihaela Rodriguez
            • Ms. Ursula Ibarra, Managing Officer
            Contact Information

            Principal

            • Ms. Mandy Chen, COO

            Customer Contact

            • Ms. Mandy Chen, COO
            • Ms. Ashley McQuown, Customer Service Supervisor
            • Ms. Mihaela Rodriguez
            • Ms. Ursula Ibarra, Managing Officer
            Read More Business Details and See Alerts

            Customer Complaints

            63 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On December 9th, I placed an order for a plush seat for my Sunny Fit bike from their website. As I had purchased my indoor bike from them, I had reward points available. I selected a $15 off reward. This showed in my cart as $15 off the total all the way through the transaction until I got to the confirmation screen after the last click. The confirmation did not show the discount and I was charged full price with the full amount showing on my credit card. I reached out to customer support immediately to ask for a partial refund or to have the order cancelled so I could try again. I did not receive a response until 4 days later when I was asked how the order was placed, through the app or the website. I responded website. Now, December 19th, 5 more days after that reply, they replied that it didn't work because it was a replacement part and not an accessory. The odds now t showing sold out. I can't even go back through the process to get a screenshot of the discount showing during checkout anymore. The rewards points feel like a scam and support was totally unhelpful.
            Read More
            Read 62 More Complaints

            Customer Reviews

            22 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Craig M

            04/02/2024

            Company sent me a bike that was obviously damaged in transit and possibly a defective product. Exercise bike arrived with a damaged fly wheel cover and was unrideable. Company was notified and option was they would send a replacement part for me to fix or I could return it to them, but at my cost. Part arrived and upon taking the bike apart to replace found more damage or defect in the pad touching the fly wheel. I was unable to get the pad from touching the fly wheel. Company was again alerted to the additional damage/defect and with a request of a replacement or refund and a return of the damaged bike at their cost. Company's response was that I could continue to try and fix the delivered damaged bike or file a warranty claim. This does not fall under the warranty claim because it arrived damaged and/or defective. Bike has been unrideable since delivered, due to the company's fault or the company they used for delivery.

            Sunny Health & Fitness Response

            04/03/2024

            Hello *****,

            We have thoroughly examined the specifics of your claim and will be delivering the most recent update through the designated thread. Thank you for your patience during this process.

            Read 21 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

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