Complaints

This profile includes complaints for MSI Computer Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MSI Computer Corp

  901 Canada Ct City of Industry, CA 91748-1136

• 

  MSI Computer Corp

  170 4611 Viking Way Richmond, BC V6V 2K9

• 

  MSI Computer (Canada) Corp

  371 Alden Rd Markham, ON L3R 3L4

• 

  MSI Computer (Canada) Corp

  13 - 120 West Beaver Creek Rd. Richmond Hill, ON L4B 1L2

• 

  MSI Computer (Canada) Corp

  2 - 30 Sheilds Crt. Markham, ON L3R 9T5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $721 for a nonworking computer and I want my money back and they wont give it back

  Business Response

  Date: 07/07/2025

  Contacted the customer and did discuss the case we were able to come to a resolution provided a pre-pair return shipping label for the laptop to come in for service under the *** that had been previously released to the customer. I will also on the back end once received make sure that we process the *** express for a quick TAT so can get the laptop back as quickly as possible. 

  Thank you,

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a gpu as a part of a prebuilt from a non-certified retailer April 2nd 2025. The Computer functioned properly before the system stopped working some time in may. The computer was taken to microcenter May 28th 2025 where their team informed me that the gpu is dead. We then opened a ticket with *** support. We were refused support because they claimed the warranty expired a year ago. However, I know this is wrong, because on ***'s own warranty page, they claim a 36 month warranty, and provide a nomenclature key for the manufacture date from the serial number. The key and the serial number on the graphics card indicates a manufacture date of June 2022. The gpu was still in warranty. This gpu is not refurbished. *** refuses to ************ Ticket Number is included below.

  Business Response

  Date: 07/09/2025

  Contacted the customer and discussed the case did explain that according to the research that had done on the *** card in question. Had a previous registered owner that had purchased the card back in November of 2021. The customer's original card had been sent in under an *** for warranty service in January of 2024 and was replaced with the card SN reported here. Did explain that the warranty is 3 years from the original customers date of purchase so the cards warranty would expire November of 2024 and as of now is outside the warranty term. The customer did understand after the explanation as to why the card was out of warranty when tried to get service.

  Thank you,

• Initial Complaint

  Date:06/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Graphics Card on 6/1/2025 - Order number: ****** a empty box arrived on 6/9/2025 (GPU Stolen). Reached out to support immediately and was basically blown off for the first 4 hours, I was told in the initial chat support that there is no phone number to call and to wait for an email. Eventually, someone from "email" support contacts me and says that they will need some photos from me and that they will need to file a claim with ***** and wait for it to go through, before I can find out about if I can receive a refund or replacement. That response alone is absolutely ridiculous. I send in pictures they requested, they file a claim with ***** because they are the shippers. The claim gets approved within 24 hours 6/10/2025. I reach out to support 4 more times within 24 hours to notify them the claim has been approved and how, where, when am I receiving a replacement or refund without any response. On 6/13/2025 I receive an email from email support stating the claim was approved and I probably will have to wait 2-4 weeks for some kind of refund which I am still not even sure about. The person said they have to recover their damages!!! They have been paid twice for an item I have not received and they are talking about recovering their DAMAGES, These people are fraudulent! One of their employees rip off a graphics card and charge the consumer twice and still have not even offered a replacement yet.

  Business Response

  Date: 06/17/2025

  We did attempt contact with customer but were unsuccessful but the customers refund was processed and completed. So that should be seen within 2-3 business days depending on the banks processing. But again the refund has been processed and customer should see that hit his card as mentioned.

  Thank you

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23286011
  
  I am rejecting this response because:
  

  I have now received the replacement MSI graphics card through the *** process, but I am still extremely dissatisfied with how this entire situation was handled.
  The replacement GPU suffers from loud coil whine which my card DID NOT HAVE, and it does not reach the same base clock speeds of 2845 MHz while gaming or performance level as the original Suprim Liquid X 4090 I sent in. It feels like a downgrade, not an equal replacement for a premium-tier card I paid top dollar for.
  Throughout the process, MSIs *** team was difficult to communicate with and often delayed the process. I was left without a functioning GPU for over a month, which severely impacted my ability to complete college coursework and use my system for essential tasks.
  Whats worse, I was told a supervisor would be following up with me directly, yet I have not received a single call or personal update from them at any point. This lack of follow-through and accountability made an already frustrating situation even worse.
  I expected better service and support from ***. At this point, Im asking for a proper replacement that meets or exceeds the specs of my original card, and a direct response from someone who will actually take ownership of this ongoing issue.

  
  Sincerely,
  
  **** ******

  with some radiator pins bent. Please Replace, Do Not Repair - RA"No one from *** contacted me about replacement options. Instead, the same faulty card was sent back to me, still broken and now damaged. Im now being asked to send it in for a third time, which will likely extend the downtime even further. I rely on this *** for college and coursework, and this has caused serious setbacks in my academic life.Desired Resolution:Immediate replacement of the ***with a new or more reliable model to avoid further issues.Full reimbursement of shipping costs from the previous failed *********** escalation of my case to a senior representative who can guarantee that this issue is handled properly going forward.I trusted *** to provide a premium product, but this RMA experience has left me extremely disappointed. I simply want a working, reliable graphics cardsomething that should not be this difficult after weeks of delays and poor service.

  Business Response

  Date: 05/09/2025

  We have been in contact with the customer when was contacted the card was in the service center under the ***. And found that the replacement card was just shipped out to customer. We provided a direct contact so that if card had any issues can contact directly for follow up.

  Thank you,

  Business Response

  Date: 05/20/2025

  A supervisor has made contact with the customer and has followed up. An *** with return label has been released where the supervisor will follow up with the ***. Will come into another location for that to happen as he as stated to the customer so he can resolve this time and follow up with testing and find a suitable replacement.

  Thank you

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I've been a happy *** customer over many years and hope a reasonable resolution can be made we can both be happy about.I assembled a new PC in March with a *** factory refurbished MAG Z790 TOMAHAWK WIFI DDR4 motherboard ordered from Newegg on 8/15/24 (received a week later). Unfortunately, the red CPU EZ Debug LED on the motherboard lit when powered on and it wouldn't POST. I spent weeks troubleshooting the issue myself trying a different known working power supply, checking connections, CPU, cooler, memory, USB flashing updated BIOS firmware versions, clear CMOS, reducing the components connected to the minimum to POST., etc. I didn't want to waste MSI support's time if it wasn't a defective motherboard. It appears my attempted thoughtfulness cost me after talking with RMA support.Lastly, I bought another MSI PRO Z790-P WIFI DDR4 motherboard to troubleshoot and that POSTed with the exact same components, so I narrowed it down to the Tomahawk motherboard not working.I submitted a ticket to *** technical support for the Tomahawk motherboard on 4/16/25 and followed all the troubleshooting steps they sent. They ultimately said, "If you still get the red CPU LED, the motherboard is almost certainly defective and MSI or your retailer should accept it for RMA or exchange since you've thoroughly ruled out every other cause."I submitted an RMA request on 4/21/25 and received a reply on 4/23/25 saying "Refurbished 6 month warranty expired 2-15-2025". On the same day I called RMA support speaking with ***** and ****. They said if it were within a month of expiration they could make an exception, but 2 months is too long.I am requesting a warranty motherboard replacement (on goodwill) because, as far as I can tell, the *** factory refurbished Tomahawk motherboard I received was DOA. I had not used the motherboard ahead of assembling it in March. I registered the 2nd Pro motherboard to show good faith I purchased another and will keep it. Thanks. ***

  Business Response

  Date: 04/29/2025

  We have followed up with the customer and provided an *** to send the MB in for warranty service the customer did accept and is on the way into the service center.

  Thank you

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***** paid for it because their "3 Year warranty" isn't actually a warranty, it's only ***********, now I'm completely lost on what to do. I don't have the money I did two years ago when I was able to buy this card, and I figured it would last at least until the warranty was up (I've have Nvida and *** cards for numerous years, and never once had a hardware issue with any of them). So what should I do? I can't get another 4090 as they are over $2,000 on the used market right now, and can't get the only card in the world that's better than it (5090) for obvious reasons. Even the 5080 is far worse than the 4090 and I'd still have to pay extra just to get that downgrade If I was even able to find one. The company says in their website (********************************) that they offer a 3 year warranty, no where does it say anything about proration. I'm sitting here numb, at a loss. Is there any wisdom or help you guys could provide? Thank you very much.

  Business Response

  Date: 04/25/2025

  Update: We have been in contact via our **************** and did offer a full refund according to the ****** sales invoice provided. The customer did accept and that is in process and a refund check will be processed and mailed out to the customer to the address that was provided.

  Thank you,

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my *** Raider GE76 from ****** in September 2022, expecting to get a durable and reliable high-performance laptop. Unfortunately, in February 2024, the left hinge suddenly brokewith no warning, no impact, and no transport.Whats even more frustrating is that this laptop has never been moved from my home office desk. It stays plugged in, is treated with care, and still, the hinge failed. If I had actually traveled with it, it likely would have broken within days of *********** make matters worse, the warranty expired just a few months before this *********** contrast, I also purchased an HP laptop at the same time from ******, and that one has been frequently transported during travel with no issues whatsoever.This clearly reflects a severe lack of quality in MSI's build. I expected much better from a premium product.

  Business Response

  Date: 04/22/2025

  Called customer in order to discuss case and look to resolve first call got a pick but looked to be possible wrong number person that answered did not acknowledge name. Tried a 2nd call and no pick up and could not leave message due to mailbox not setup. So sent out an email and looking to setup a date and time to call so will await response and also will continue to call.

  Thank you

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/18/2025

  We have reached out to the customer was unable to speak directly but left a message with a complete update for the case and direct contact information. We have received the product back and did initially get a kick back when issued the refund. But we have as of today refunded the customers ****** account for the purchase. Did provide the Refund ID: ***************** so this should close the case and we do apologize for the time and inconvenience it has taken and caused.

  Regards,