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Business Profile

Appliance Sales

Empava Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Reviews

Customer Review Ratings

1.21

Average of 19 Customer Reviews

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Review Details

  • Kimberly B

    Date: 07/21/2025

    We purchased a gas range via ****** in December 2023. No where can you find any details on the supposed 2 year warranty. By March 2025, the oven had stopped working. We called customer support and was directed to trouble shoot the issue over the phone. The nice lady at support determined what she thought the problem was and suggested she send the parts as it would be a simple issue for my husband to fix on his own. We waited about a week for the part and then he tried to install the part. It was the wrong part and once he was done, we didn't have a functioning center burner on the range. So now we are down an oven & a burner. Another call and determined that we call a repair company. Empava had no suggestions on what company to call so my husband spent hours calling around to find someone. A week later we had a guy come over and within minutes he had identified the problem and told us what parts were needed for the repair. We had to pay him $250 for his time and for his return to make the repair. We called Empava and gave them the correct parts. We waited a couple of weeks and once received contacted the repair company. A week later the guy shows up- opens the package with the parts and was told 2 were broken. This is now June and we still have no oven. So I emailed them asking them to replace the entire range, pay for the repair costs, pay for installation of the new range and disposal of the old range. What we got back was that they would send a new range. We followed up with several emails with continued requests for commitment on financial compensation for the cost of getting a functional range. Each was ignored. No response to make good on our costs. Our final email stated we would be filing with the BBB & posting reviews everywhere, the response we received appears to have been meant to stay internally between ************** basically said that we were being "ridiuclous" and that they had given us a new range and that was that.

  • mark n

    Date: 03/06/2025

    Im very sorry I bought a gas cooktop from this company. Their customer service is horrible.

  • Hany F

    Date: 02/15/2025

    I bought a gas stove through ********** on Jan. 31 and discovered a leak inside the stove box, took it back to ********** *********, ********* and was told that they can't take it and I only can call the source, was totally surprised that a maufactural can release a product that can cause a safety disaster like that and then refuse to replace it

    Empava Appliances

    Date: 02/16/2025

    Hi ****,Im sorry for the inconvenience occurred. This is CSR team from Empava. This is the first time we heard your cooktop issue.We can exchange it for you. We'll send you an mail ( **************************)if you need help in future , you can also send email to *********************************** Thank you.

  • T. Cheatham

    Date: 01/28/2025

    I have NEVER EVER dealt with a mfg/retailer that had such poor communication! They hired a great ****************** team, to reel you in!I have reached out 5+ times! I loved their website and their waterfall bathtubs!!! I connected one time (*****), which we talked for 8 minutes and I explained situation and wanted them to help me place "custom order". I said I was anxious to get completed so contractor could proceed, but confused bc "in one place, the website showed "EMPAVA" and then it said "*********".. Was this some sort of scam? He assured me it was legit and I needed to proceed. and informed me they were running 1-2 more months behind, 4 customer orders.I went back to website to place order, placement Jan. 2025 now pushed Delivery to beyond June ***************** excess of "$4400"! I still proceeded w/ order, really wanting THIS tub "that seemed like a dream come true"... but fearful that I had added things that were duplicate or unnecessary, so I kept trying to reach someone to help me and answer questions, so we could finish and place order. Multiple calls later, I left message AND again no call back!!! Finally, it seemed my last call did reach a person, but after their initial hello... they never spoke again, but appeared to stay on the line listening.... So I spoke anyway! I said "I am getting extremely uncomfortable w/ this company! They appear to not have many employees OR a customer service line! It makes me think this is NOT somewhere i want to do business with!!! IF they can't take your order, how are they going to stand behind the product? I went on to say how much I liked the tub AND would've liked to ordered, but felt like this company was NOT reputable and NOT legit to do business with"...I then went to website and started reading reviews, and I was heartsick w/ what I read! it ... I'm not seeing quality or integrity! GOD was watching over me!!! I will redirect and FIND A COMPANY that responds and delivers customer service!

    Empava Appliances

    Date: 01/30/2025

    So sorry for all the trouble and inconvenience caused.Can you please contact us via email at ********************************** for assistance with your order confirmation if the call line is busy or they don't serve you well?We can't find any record under your name or your email. We promise to offer you a satisfactory response if all the info is valid. Thank you.

    T. Cheatham

    Date: 02/05/2025

    Seriously? Email you??? How about if you try listening to the phone messages i left, that all contained my needs, concerns and my contact information!!! I spoke with ***** (whomever that might be), and I even went on to ask about your business and personnel because of the California fires! He told me they had rain and so fires weren't an issue now!So... The reason you could not find any record under my name, is because I could not get anyone to assist me with placing this order. I have to wonder how many people you employ that no one whatsoever could take the time to pick up the phone as customers are trying to call in and do business with you!I went on to say to ***** that I thought your website and bathtubs were absolutely beautiful, and the item I was expressly interested in was a 60 inch bathtub that had jets and air bubbles in addition to chromotherapy and absolutely had to have the built-in waterfall!!!Now, I am scared to death to do business with you after your poor customer service AND the multiple bad reviews I read!I am ***, but will continue my search elsewhere! A word to the wise, if you continue to do business like this, you won't need to worry about being too busy to answer customer calls, or any reviews they might leave...because you will be out of business!

  • diana l

    Date: 11/21/2024

    Horrible!!!!!!! The oven won't even turn on. I've been given the runaround for the past 11 days. Don't waste your time or money with this company.

    Empava Appliances

    Date: 11/24/2024

    We are sorry for the inconvenience occurred. we have already created the replacement order for you. Our warehouse team will send it out on Monday. Thank you for your patience.

  • Samantha M

    Date: 10/29/2024

    This company has called me only to NOT follow through with resolving the problem with my range hood vent that is under warranty. I have tried several times through email and calls to reach **** *. Sent all the documents and pictures they have requested and to no avail. Please be aware as they are not backing their product warranty. Im writing this complaint as I have been trying to resolve this issue since the beginning of August 2024. No one answers the phone and they say they will call back, but that aint happening. Very disappointed with the service and the hood range.

    Empava Appliances

    Date: 11/19/2024

    **** sent parts twice to this customer. Part: upper and lower Chimney and then Motor, filter. We sent the parts customer requested.

  • Sandra S

    Date: 10/11/2024

    Do not deserve even 1 starter. I bought a wall oven 09/23, within months all the numbers had disappeared i know longer know what temp I'm using. Called, emailed them, all they kept asking for is my order number and receipt, gave that to them and then they asked for pictures, I sent those and all of a sudden I'm in limbo, no answers, no help no nothing!

  • Denise P

    Date: 08/22/2024

    I had never heard of Empava until my home builder recommended this brand. I wish I still hadnt heard of the brand because I am having a HORRIBLE experience with my Empava wall ovens (2). The ovens do not heat to the temperatures I select, and whatever temperatures they reach arent maintained consistently. I had to purchase oven thermometers to monitor the temperatures and adjust accordingly while using the ovens. DO NOT waste your money on these appliances.

    Empava Appliances

    Date: 08/23/2024

    We are sorry that you have had such a bad experience. We can refund them for you. What is your order #?

  • Danielle N

    Date: 08/20/2024

    My experience with Empava has been one of the worst ever. I purchased an Empava wall oven from my local Lowes. I hired a plumber to install the oven and after installation when my tenants tried to use the oven, it would not reach a temperature of 400. I immediately tried to contact Empava to possibly troubleshoot in hopes of not having to return the oven. I was only able to communicate with someone through email and the response time was absolutely horrible. I have to wait an entire day to get a response if I even get one. When I ask if I can talk to someone over the phone my request is ignored and Ill have to wait for yet another email. After weeks of back and forth through email only, I requested a refund. I was given an ** number to approve my return only to be told by ***** that they cannot accept the ** number from me, it would have to come from Empava. I had to hire another plumber to remove the oven so that I could put it back in the box and return it and now it is sitting in Lowes while I wait for Empava to do their part. This almost $900 oven has now cost me $1300 and I am still without a refund. Please do not put yourself through this absolute nightmare that I am living. I have left several messages because nobody answers the phone, dozens of emails and chats and now a review. If I could give this manufacturer 0 stars I would.

    Empava Appliances

    Date: 08/21/2024

    We can refund you.

    Please provide your name and address, and ****** order # so that we can locate the transaction and refund you.

  • Ivan A

    Date: 07/30/2024

    Never call back **************** never responded , This is my second gas cooktop in 3 week , main burner never worked

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