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Business Profile

Online Retailer

Makezbright Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $155.33 on the Makezbright personalized gifts website for Christmas gifts on 12/6/24 and have yet to receive my order. I have filed a complaint through ****** as well. This company is in ***** and is fraudulent. They give you a fake tracking number and their site continually says package out for delivery and nothing ever gets delivered.

  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a single order with this company. Subsequently, I have been inundated with emails and phone calls regarding their products and services, despite my multiple requests for these communications to cease. I want this company to stop all communications with me.

  • Initial Complaint

    Date:12/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 28th 2024 I ordered from Makezbtight gifts for ***** dollars I still have not received the order today being Dec 14th . I have emailed multiple times and they stated they sent again, now 3 times, the tracking stops at the airport, and then nothing. Ive asked for my money back and they refused ..

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased custom made wine tumblers on October ******* as gifts and have yet to receive the items. I have made numerous attempts to contact business and get no response. I have paid $109.13 for my purchases and this scamming company needs to be shut down!!!!

  • Initial Complaint

    Date:11/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today i placed an order ***** and they charged me a 30% federal tax and a state tax of 2.9%. I have never bought anything where i have been charged a 30% federal tax. Is this even legal. I feel like this company may be adding this on illegally.

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased and paid in full for below item. ( Like Father Like Daughter Fist Bump Handshake - Personalized Mug (TT) 2) total $69.99 USD. ORDER #MZBS549913 The item was sent to my previous address of 11 years ago. I have sent multiple request for my purchased items to be sent to the correct ************* Address. Please the latest request for purchased items ***************** <***************************>Mon, Jun 24, 2:29AM (6 days ago)to requests I have not received my purchased items . The package was delivered to an address I have not lived at in 13 years . My current address and billing address for my purchase is the same for this transaction.***************** **************************************** Please make this right and deliver my paid in full items to the correct address below . If you choose not to make this (RIGHT) I will contest this transaction with my credit card company and my banking system , and leave a NEGATIVE REVIEW with BBB respectfully ***************** cell ************ They only stated the the item was delivered or stated check with post office. I would like assistance in reaching resolution in this matter.Respectful, ***************** cell ************

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 20th 2023 I ordered 3 ornaments. Apparently the wrong address got put in. No-one tried to call me or email me or reach out in anyway to let me know this. So in mid December I reached out to them as this was to be a Christmas gift for 3 of my friends. They then inform me of the wrong address and there was noway it was going to get here in time so I asked them for a refund. They have reached out and said they will re-ship the product for $6.99 I said fine, Then when I went to pay the invoice that had $6.99 for the re-ship charges and another $6.99 for shipping charges. I reached back out to them and said how can you charge shipping charges on top of re-shipping charges? The invoice i included in this doesnt show the extra shipping, that was when I went to pay. So I said again , forget it and just refund me, they said they could only refund me 40% of the purchase. What kind of business charges a 60% re-stocking charge?Address for them I saw was ******************************************************************

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 5, 2024 I ordered a 1adult/5children Bear Puzzle. $45.98 was debited from my checking account immediately. I never received the purchased item. When I first contacted the company on Feb 17, 2024 they replied that I had "received" the item. Since that time I have had numerous exchanges with the *** and They still maintain they have no order on record for this purchase. I sent them photos of my checking account to prove purchase but they keep stonewalling me. I would like a refund ASAP and they are not complying. My last email to them was sent on Feb 21, 2024. I hope you can help me out. Thank you

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a gift from these guys, got my package which was stolen from my apartment complex. I have contacted customer service and all they are doing is giving me a run around. Check the post office, check with neighbors. then they said my package was delivered. well no kidding it was stolen or not delivered, my god. I hope that this can be resolved I will not be buying another product from them again. I want a refund

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 10/21, received shipping confirmation on 10/24/2023. Order was delivered on 11/15/23 but the package was empty. Reached out to company on 11/15/23, was giving the run around till 11/27/2023 stating to allowing 3-5 days for investigation. Company asked for pictures of my package, once pictures were received stated to allow 5-7 business days to review, reached out to company 12/7/23 and they responded stating my package was delivered on 11/15/23 and nothing could be done.

Makezbright Inc is NOT a BBB Accredited Business.

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