Complaints

This profile includes complaints for Page Turner Press and Media's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Page Turner Press and Media

  333 H St Ste 5000 Chula Vista, CA 91910-5561

• 

  Page Turner Press and Media

  601 E Palomar St Ste C-478 Chula Vista, CA 91911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My book was published with Page Turner on September 27, 2023. I am supposed to receive quarterly sales reports from ******, sales distributor. I have not received any!! These reports and any money to be paid to authors goes directly to Page Turner and then is correctly sent to their authors. I have never received this, but I should have received this about 6 times now, across 6 quarters. I am being withheld from money owed to me through external platform sales. Moreover, I have never once seen the sales report. I want the sales reports and the money owed to me, please. I spent 1000s of dollars on this book and I need reimbursement. I trusted this company.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Page Turner Press and Media have quit answering my many emails and the number to the company says there is no one there to take my call. I did text them and told them that I would be contacting the BBB as to their ignoring me now after I have paid them ********* over the past two years. I can send you receipts if they try to say it isn't so. They have everything on file if you can even get a hold of them at this point. The last time we talked about not receiving my royalty check they said they were having issues with the system and would be in touch with me. They have not answered my emails or phone calls since this time about 4 weeks ago. I have called at least 2 times a week since with no response, only a recording. Please help me, I have been scammed!

  Business Response

  Date: 11/27/2024

  Dear BBB,
  
  We appreciate the opportunity to address Ms. ********* concern regarding her experience.
  
  Our records indicate that Ms. ******* has previously received royalties for book sales, which demonstrates that her works have been actively promoted and sold through our platforms. Furthermore, our preliminary checks show that our *************** has responded to her primary concerns. Rest assured, we are committed to thoroughly reviewing this matter to ensure that all concerns are resolved appropriately. However, we humbly request that for Ms. ********* understanding as we investigate the matter and endorse it to the right departments.
  
  In the meantime, we also kindly request that she reach out directly to our *************** for real-time assistance. We receive calls regularly and are confident that our team will provide the necessary support to address her concerns promptly.
  
  We take claims and feedback seriously and remain committed to maintaining transparent and professional relationships with all our authors.
  
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 11/27/2024

   How can they say that they have addressed the problem when they do not reply to my emails and the number I call them on says that there is no one there to take my call. I have left many messages and they do not respond. It's funny that they say to call their care department and there is no number I have called or messages that I have sent that they have responded to until I have had to take this action. I just want to know where my royalty check is!!

  Thank you for your time and attention to this matter. I do not feel that this will be resolved until the money is deposited into my banking account.

  Kindest regards,

  ******* J. *******
  

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was repeatedly called by Athnes ***** from PageTurner Press and Media. I was very wary as I had, had a bad experience with two other Publishing companies. Then she sent me a contract from Pageturner and I received another from an ***** ****** from ***************************** saying they were going to pay me ******* for my book. ***** said the only thing I had to pay was ****** for another library if congress number. She kept calling and acting like they were in the process of printing. They sent me new book cover to approve and make corrections. Then they sent my manuscript for corrections and approval. Before the last book correction I was on the phone everyday with *****. Then no contact. I called the number she had been using and even Googled Pageturner for another number no answers and you didnt get to leave messages.which I thought was odd. What business doesnt have voice mail? So I ******* ****** and ***** and ask for ***** ******. I was promptly called back. It seems that Pageturner had copied her image and a fake contract and was scamming people out of thousands of dollars. She explained that she got about 5 calls a week with the same story. She had her fraud department call me back and give them the information that I had from Pageturner. They said if I hadnt of got suspicious I wouldve been told that to print the book I needed ****** dollar insurance on the book but I only had to pay ***** and Pageturner would pay the rest. ***** also told me that I didnt have to get another ******************* number that was a lie. So thank God I only lost ****** dollars. This company should be shut down and these people put in jail. How are they still allowed to function?

  Business Response

  Date: 10/03/2024

  Dear BBB,
  
  Thank you for bringing Ms. ********* concerns to our attention. We deeply regret any distress she experienced and want to clarify that PageTurner Press and Media is committed to maintaining professionalism and transparency.
  Our agents actively endorse titles to reputable companies across the country, but, like many businesses, we are occasionally targeted by malicious actors. We take such matters very seriously and are reviewing this case internally. We also encourage Ms. ******* to contact our *************** for immediate support regarding her concerns.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 6. 2024 Demands for funding legal representation at the Book adaptation contract signing $28,000 and payment for a Public Relations campaign for publicizing the book before signing and in preparation for the filming. $44,250 The Adaptation contract was never consummated and proved to be a Scam. The money solicited as a condition for the contract was based on Service agreements by Page Turner and signed by the CEO ***** ******. Both service agreements proved to be part of a fraud.Page Turner continues to hold the money and has so far failed to respond to my demand letters.Neither of these two payments where used in any way for the closing and requirements of the fake adaptation contract. The payment for the legal representation and the Public Relations campaign had been demanded under false pretention, making this a crime.Let it be known, that Page Turner *********************************************** LLC is not trustworthy

  Business Response

  Date: 10/03/2024

  Dear BBB,
  
  Thank you for allowing us to address Mr. ******* concerns.
  We understand the seriousness of the issues he's raised and want to assure him that we are looking into his account and service agreements to fully assess the situation.
  While we are in the process of reviewing Mr. ******* account, we want to extend our sincerest apologies for any distress this has caused him. Our goal at PageTurner Press and Media is to provide reliable services that will elevate our authors' brand and bring them closer to success. Thus, we deeply regret any misunderstandings or dissatisfaction that may have occurred.
  We also want to encourage Mr. ***** to reach out directly to our *************** for any immediate follow-ups on the letters he has mentioned. Our team is available to provide him with updates and assist in addressing his concerns as we work towards a resolution.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pageturner acted has our agent and publisher for some children books I had written. A company in the ** agreed to buy a lot of my books. Pageturner then said we had to join this company in **** that the funds from the book sale would go through. Pageturner said we had to pay $4900 plus to join this company, so we paid it. Then when the funds came in Pageturner siad we had to pay taxes on it before the company would release the funds. We paid the $2960 and Pageturner cashed the check on July 17, 2024. We then contacted our point of contact a Joezel Cogtas and he said we should have the money in days. Well, it has been weeks and no money. I have contacted them several times and even their support **** with no resolution. Now they will not even take calls from me. According to **************************'s statement on my account the money is there under my name ********* **** account statement #******** for $43,084.80 waiting for Pageturner to tell them I have paid the taxes on it which I did and Pageturner cashed on the 17th of July. So they will release the money to my bank account as agreed to. ****** is at **************************************************************. However, Pageturner has done and is doing nothing and will not take calls from me to resolve the issue. I have a lot of e-mails to support this claim and sent them to the Support **** of Pageturner and spoke to ****** ext 916 on 8/28/24 at which time he confirmed receiving the e-mails showing all this and have got nothing since and have made several calls to them to try and resolve but nothing.

  Business Response

  Date: 09/18/2024

  Dear BBB,
  Thank you for the opportunity to address Ms. ***** concern.
  We will be conducting a thorough investigation into her case and will trace the emails she has referred to.
  In the meantime, we highly encourage Ms. **** to contact our PageTurner *************** again. Our representatives have been informed to anticipate her call and are prepared to endorse her concerns.
  We appreciate her cooperation and patience as we work toward resolving the matter.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction commenced in June 2024. They claimed to have book order of ****** copies from ****** Booksellers for our Children's book: The Adventures of Princess *******, ****** ******* Jnr and their Blue Dragon. We were made to pay them $1500 for a book publishing package even when our book is already published and online in Amazon stores. We gave them a ready to print file and they were supposed to print and supply to ************************. They turned around and asked for another $1500 refundable by the following week for book returnability insurance. After receiving the money. They refused to refund the $1500 for insurance as promised since July.They came up with another scheme that they need $7000 to market the books. At this point in July we asked them to cancel the agreement and refund the $3000 we have paid so far because we have become tired of further and unforeseen costs arising from a simple print and sell agreement. We have sent in two written requests to cancel the agreement refund our money as per the cancellation procedure in the agreement but no response from them. Their phone lines for ****** ***** who we have been dealing with are not being answered and no voicemail access to her.We need this agreement terminated and our $3000 paid so far plus the fees associated be refunded back to us.

  Business Response

  Date: 09/18/2024

  Dear BBB,
  
  We appreciate the opportunity to address Mr. Yoshiyahu’s concerns. We kindly request that Mr. Yoshiyahu reach out directly to the PageTurner Care Department, where our representatives are fully equipped to assist him with any queries related to his account.
  
  At this time, we would like to clarify that we do not release payments for unpaid book sales, nor do we guarantee advance book orders. Given the unique nature of this case, we believe further investigation is necessary to determine an appropriate resolution. We remain committed to working with Mr. Yoshiyahu in order to achieve a satisfactory outcome.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 09/18/2024

  We have called their line but no one is there but operator voicemail. We left message but they have never returned our calls to this number. 

  We also called the so-called author advisor line for Joanna Marie but the number is not answering calls and no voicemail opportunity. Please ask them to cancel the agreement and refund our $3000.00 immediately. We are not interested in doing any business with them. Thank you 

  Business Response

  Date: 09/26/2024

  Dear BBB,
  
  Thank you for giving us the opportunity to address Mr. Yoshiyahu’s concerns. We take his feedback seriously and are committed to ensuring a thorough review of the matter. His concern has been forwarded to our Author Care Department as well as to his assigned representative for further assistance.
  We will follow up promptly to ensure this issue is resolved to Mr. Yoshiyahu’s satisfaction. Should he have any additional questions, he is welcome to reach out to us directly.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 09/30/2024

  We have not heard from PageTurner Press and Media LLC. The Author Advisor line is not being answered and there is no voicemail. We have previously left messages via the Author Care line but no one is answering or returning voicemail. 

  Please tell them to resolve this issue quickly to prevent further escalation from our part.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 25 2023 Paid ahead $ ***** for the Texas TAX of the amount of Aqusition royalty of the book "Hope from the ************** to the end of ************* " to Page Turner *********************************************** represented by **************************. Money transfered from Navy Federal credit to ********* But, Page Turner never get aqusition and did not get the Roalty. I end up just paid the TAX. I fount out that ********* publisher did not aquire my book.

  Business Response

  Date: 09/06/2024

  Dear BBB,
  
  Thank you for giving us the opportunity to address **************** concerns. We sincerely regret any inconvenience he may have experienced and empathize with his situation. We have logged his concerns and are currently investigating his accounts and transactions with PageTurner Press and Media.
  We want to reassure ************ that we are fully committed to resolving this matter. We encourage him to contact our ********************** at his earliest convenience, as direct communication will help us clarify the situation and work toward a satisfactory resolution.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May, June, July 2024,; company was to promote my book, and finish a contract with Astra Publishing at **************************** *****, that was going to get the rights of my book, paying me an exorbitant amount.. Since August, Page Turner, after a quick excuse from **************************, CEO and Owner ( also referred to by me as ******); there has not been any communication from him (who would call me at least twice a week. The first $2,000.00 were spent on: Book Marks, Business cards and Posters. After this Astra Publishers required a down payment of a wired bank check check of $1,500.00 for books not sold leaving me with a balance of $2,089.00. I decided not to go forward, I let ****** know, he said he was working on it.

  Business Response

  Date: 08/26/2024

  Dear BBB,
  
  Thank you for the opportunity to address ********************** concern.
  We would like to clarify that we can only manage transactions that are directly related to PageTurner Press and Media. Unfortunately, we cannot accommodate transactions conducted with other publishers. However, we have forwarded ********************** concern to our *************** for further investigation.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1498 on October 23, *********************************************************************************************** order fulfill a book sale with ****** Books.(see attached)They provided me with a pre-order receipt from ****** Books signed by ************************* for 500 books at $12.50 as total $5,837.50. I was to expect royalties from that, they were to elevate the book to meet ******* expectations. My representative, *****************, no longer communicates, no phone calls or emails are returned.Ive not been able to get through to a contact at ****** Books for any information regarding this presale order.When I try to reach page turner to ask about the initial payment and request a refund, no one answers calls or responds to my inquiries.So Im hoping you can assist with this matter.Im not sure if this is fraud or just bad business. Either way Im seeking a refund. I can provide emails if more detail is needed

  Business Response

  Date: 08/26/2024

  Dear BBB,
  
  We are much obliged for the opportunity to respond to ****************** concern.
  First and foremost, we sincerely empathize with ************** and regret the experience she had with one of our agents. We want to assure her that this does not reflect the values of PageTurner Press and Media, as we view our authors as partners in our shared success. To assist ************** further, we have already forwarded her concerns to our *************** and are actively investigating the agents correspondence with her. We also need to verify the orders mentioned by **************, as it is against our practices for any agent to make claims about royalties for unpaid book sales. We are committed to addressing this issue and taking corrective action to prevent its recurrence. We hope these efforts will lead to a satisfactory resolution for **************.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially was contacted in 2022 by Pageturner as a hybrid publisher. Since I have many manuscripts ready, I selected one of the publishing packages and worked to finalize the manuscript for publication.The book was ready in July of 2023, and that's when the scam started.************************* from Pageturner contacted me towards the end of August and claimed that ********* was interested in publishing my book. He took almost $5K from me for "book return insurance" (which policy was never really issued) and another $6K towards getting the book reviewed by *************** which never happened. The date for the book signing event kept mysteriously moving from November 18 to December 15. About December 15, ***** told me that ********* had offered to pick up two more of my books but needed book return insurance for both of them. Total spend so far $21K, all from loans from family. Finally, he asked me to pay another $10K towards two more ************** reviews. The final book signing date was supposed to be on March 8th. I went to the venue (**********, ********) on March 8th and found no event there. Macmillan has announced that it has no connection with Pageturner (************************************************).

  Business Response

  Date: 08/26/2024

  Dear BBB,
  
  We appreciate the opportunity to address ************** concerns.
  Given the seriousness of the allegations raised by **********, we will be conducting an internal investigation, focusing on the agents he mentioned. We want to emphasize that PageTurner Press and Media does not engage in deceptive practices, as we are committed to the integrity of our business. Additionally, we will forward his request to the PageTurner Press and Media **************** We hope these steps will lead to a satisfactory resolution of ************** concerns.
  
  Sincerely,
  PageTurner Press and Media