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Business Profile

Pumping Contractors

Anderson Pump Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Anderson Pump Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The motor on my agricultural pump burnt out back in February 2022. ******* (VP, Operations) at Anderson Pump advised my father to have it repaired rather than replacing it because it would cost less to have it repaired (~$4,000 repair VS. ~$7,000 replacement). The repair would also come with a 1 year warranty, ******* told my father. Once Anderson repaired and installed the motor and as they were turning the pump on to check their work, the motor burnt out again. ******* told my father that the motor was now beyond repair and that a new motor needed to be installed. According to Luciano, the cost for the motor replacement would need to be covered by PG&E because it was due to PG&E’s bad installation. Since this, PG&E has been called several times for service because the fuses continue to burn out and the blade on the transformer keeps falling.
      – This is the original reason that ******* stated caused the first motor to burn out, because this has been happening since pump was installed in the end of 2016. PG&E has always stated that the issue is due to Anderson Pump’s installation and ******* states that it is due to PG&E’s bad installation and cabling. At the beginning of the problem, PG&E changed out the transformer. So PG&E says it is not their fault because they have done everything that they’ve had to on their side. However, we were just informed by PG&E techs that the transformer is smaller than what is needed for the pump and that they think that might be the issue. Since PG&E and Anderson were in charge of installation, we would like them to settle on which party (either Anderson or PG&E) is responsible for the payment of the new motor. We also want to be honored the warranty that came with the motor repair. Lastly, we would also like for PG&E/Anderson Pump to make all necessary repairs so that we do not have any further problems in the future. We have asked for the paperwork regarding the warranty on several occasions but Anderson hasn’t issued us anything.

      Business Response

      Date: 12/02/2022

      RE: complaint 183***71

       

      ******* *****, VP of operations, has made several attempts to contact Rogelio ***** regarding this issue.  We have also sent out several letters.  Anderson Pump Company has always been willing to sit down with Mr. ***** to come to an agreement that is fair for both parties, however Mr. ***** has not responded to our numerous phone calls or letters.  Mr. ***** has also refused to pay for the original motor repair or the new motor installation that was needed as the result of the utility company’s faulty transformer (P,G,&E).  It should be noted that the original installation of the motor service was completed in 2016.  Clearly the motor would not have run from 2016 to 2022 if we had installed something incorrectly.  That work also carried a 1 year warranty, which expired in 2017.  Additionally, Anderson Pump Company has no control or authority over P,G,& E and /or there schedule to make the necessary repairs. 

       

      I understand the frustration the Mr. ***** has regarding the motor repair.  In good faith, Anderson Pump Company is willing to credit the initial motor repair if Mr. ***** agrees to pay for the installation of the new motor, which he has had in his possession and has been using since March 2022.  If Mr. ***** is still unwilling to contact us and arrange payment for the work that was necessary to repair his pump we will be forced to turn this account over to collections.

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