Business ProfileforEastern Leaf, Inc.

My son ordered me a large BONSAI TREE for Christmas of 2022. As soon as i took it out of the box it looked very dry and not healthy. at all...by February of 2023 I was in contact with eastern leaf customer service about issues with my tree not soaking up water, looking dry, and looking like it was dying. They kept telling me my tree was "stressed" and to aerate the dirt and water it more. I followed instructions but my tree still was not doing good.... was in contact with eastern leaf customer service for over a year, sending pictures and at one point they made me do a scratch test... no idea what that was and had to call them. I was emailed the instructions ..did the scratch test and it looked to me like my tree was just about dead... sent them pictures..they insisted my tree will come back and it is not dead. Once again my tree was "stressed"...was told to water it with a whole cup of water every two days..never told that before,,,my tree finally died,,looked over watered to me! I sent them pictures and they finally admitted it was gone! I asked for a replacement tree and they refused saying I only had a 30 day guarantee on my tree..I argued my tree was not healthy when it was sent to me and I have been in contact with them for over a year..They refused to replace my tree! Never saw this guarantee when I received the tree in the mail. **************** was always someone different..one never knew what the other was telling me to do ...tear the leaves off..dont tear the leaves off..finally spoke with a manager recently who was very rude and who refused to replace my tree..I then asked for the number of the company owner ******************* and she said he was not taking any calls...I saw many complaints about eastern leaf here on BBB so I am not the only person whose money they took and then sent them bad trees..i tried so hard to keep my bonsai alive..This company should not be in business if it cant keep their customers happy and their bonsai trees alive!