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Business Profile

Online Retailer

Honey Play Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** tried to contact this company for weeks.. phone calls to customer service(which is not monitored).. emails.. messages.. the day I received my 'item'.. my partner said she was not interested in using it.. that was (1) day after arrival... ITS NEVER BEEN USED.. wanted a refund or at least speak to someone to tell me thats not possible.. that was (3) weeks ago and counting.... this was a $100 dollar ******** I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN... if you buy from them... be prepared to keep it..refunds are advertised.. but not honored...

    Business Response

    Date: 08/15/2024

    Dear Customer,
    Greetings from the ********************** customer service team!
    Upon reviewing our emails, we found no prior messages regarding dissatisfaction with our products from you. We've recently been alerted of a "SERVICES NOT RECEIVED" issue.
    To address this, we have contacted the customer to process the return for a refund. We've attached the buyer's confirmation order and proof of shipment and receipt as evidence of the transaction's authenticity.
    We appreciate your understanding and cooperation. Thank you!

    Customer Answer

    Date: 08/17/2024

     I am rejecting this response because:

    they are lyin... how do you not receive ANY notification for a return.. then in the same paragraph.. receive a notice for a refund?.... then request me to fill out a form for the refund I filled out already.. thats the 'notification' you received.. along with the message stating my name.. order #... and email.. using the phone # you provide that is never monitored.. always says.. 'there is no agent available'... I took the item in question to the *** store.. to be returned back to sender.. proof of that has been uploaded(receipts).. JUST REFUND MY MONEY... no further contact/communication after that will ever be initiated on my part

    Business Response

    Date: 08/20/2024

    Dear Customer,
    Greetings from the ********************** customer service team!
    We have refunded the customer as requested with proof of refund.
    We appreciate your understanding and cooperation. Thank you!

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 26, 2024, I placed an order from Honey Play Box for two items, a toy and a bag to keep it in. The total of my purchase was $68.94 which I paid with through PayPal. They sent me an "Order Confirmation" email with the Order # ****** that same evening. On July 29, I received another email that informed me my order had been shipped. The *** tracking provided to me, showed the shipment was en route to their ***************************** with a corresponding **** tracking number. As of August 2nd, the tracking showed no movement with the same location details. I reached out to Honey Play Box customer support by email. They responded that I was correct in what I said and that they would look into it. I asked them to keep me updated, noting that I would follow up if I didn't hear from them the following week, because something felt off to me. On August 5th, they reached out and said they expected the items to ship on the Aug. 6th. I checked that evening, there still had been no progression of the package. I reached out to the company again to see if a new shipping label had been created and if I could get that information. I didn't receive a response. I reached out again today, still no response. I have called both numbers the one directly connected with Honey Play Box and their parent company UC ******************** which is a number out of Chino- ************. This is supposedly where they are both based at, the address being ********************************************. However, the number provided on the Honey Play Box website is a number out of New Jersey- ************. I can tell you that I have called both numbers during business hours and both numbers ring straight to a machine with a generic voicemail message. No identifying information. The email for Honey Play Box is ******************************* and for UC Global- ********************** This is my third time ordering from Honey Play Box and I have never had this experience before. But it feels a bit like a scam.

  • Initial Complaint

    Date:02/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ******, the product associated with this order number does not work. At all. It does not turn on, at all. I have reached out to the company several times by email but they have failed to respond.

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some products around Thanksgiving. It didnt show that the order was placed. Apparently, it took two orders and did not realize this until the first shipment arrived in the post. Called and left messages and sent emails to get the second order canceled. They refused to cancel it and shipped out second order anyway. Informed Klarna of this, they stopped payment until this issue could be fixed. ****** refused to assist, so when the second order came in, i took it back to the post office to ship it back. The postal worker stated since it was unopened and unwanted, it could be sent back as refused and i would not have to pay shipment. I said fine, do it. So, it was returned and almost three months later, I am still trying to get this matter taken care of. They expect me to pay for unwanted items that was returned. I have a picture of the package as it was at the post office and the info in the klarna app that showed it being returned. I also have the emails between the seller and I to show i tried to get this settled and they refuse.

  • Initial Complaint

    Date:09/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an item 7-16-2023 and paid $69.99. The item came with a full charge, so I did not think to test the charger until the items battery died. The item has a magnetic base for the charger, also magnetic, to attach to. The two magnetic pieces of the charger are not attaching to the magnetic base of the item, and I cant charge it. I sent an email to customer service on 8-8-2023, requesting a new charger, assuming that it is the charger that is not magnetic as it should be. I did not hear anything back for about ten days and messaged the company on its website and did not hear a response back. I wrote a 4 star review saying the item is great but the charger looks to not be working. It is now 9-16-2023, and I have not heard anything from the company on how to resolve this issue.

    Business Response

    Date: 09/22/2023

    Hello,

    I reached out to customer service to contact this customer. We re very sorry this notice was skipped. She will be getting a replacement charger. Sorry for the misunderstanding.

    Customer Answer

    Date: 09/25/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item 05/22/2023 for 99.99
    Item did not function as described-defective
    Contacted company, cannot be returned due to possible bio-hazard
    I then followed the instructions as per return for defective item
    Communications ceased from the company

    Business Response

    Date: 05/30/2023

    The customer needs to provide video proof of the toy not working. Based on this customer service email they are asking for proof of the item not working. He sent a video of it connected to the charger which indicates the charging works fine because the lights are flashing. We need a video of the item off the charger and ***** attempting to turn to it on by holding the power button down for 5 seconds.

    Customer Answer

    Date: 05/30/2023

     I am rejecting this response because:
    The item, even with charge, does not perform as it should, very marginal at best.

    All further communication will have to come through Pay Pal as per Pay Pal Contract, which supersedes all else. 


    Business Response

    Date: 06/01/2023

    We still need the video of proof. We can not just take your word on it. Every other customer has to send the video for proof as it is stated on our site. We are not changing that because of the complaint. A policy is a policy. If you want this resolved we do need a video of you attempting to turn it on. It can not be plugged on the charger when attempting this. This is an easy resolution being made hard because you will not send the video that our policy requires..

    Customer Answer

    Date: 06/01/2023

     I am rejecting this response because:
    It is not so much it turning on as it will do that. A video will not reveal the issue. The unit is weak in every aspect of operation.

    1) weak vacuum

    2) weak vibration

    over-all  very poorly engineered and just marginal at best, and surely you can see this in Adams Video Review

    Never received the freebies nor  the 20% off

    This is false advertisement and defective design.

    I can do better in my garage with a shop vac! Lol

     

     


  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before purchasing the item merchant offered 20% discount if i signup see attachment, so i did sign up and received discount code, at check out i tried to use the code provided and it didn’t work, I’ve decided to go ahead and make a order and contact costumer service to resolve the issue, merchant claimed excellent costumer service. Also on website price for the item was $69 and they offer free shipping on purchases $69 plus, i didn’t even notice that when i added item and checked out price was $68.99 making me not eligible for free shipping I’ve noticed that after i made a purchase, anyway I’ve decided to contact costumer service via email and ask for resolution, it was disappointing that everything in their replay was we cannot, they stated they can’t apply discount to discounted product, no where in request to signup and offering 20% was stated that offer applies only to full price items, see attached. Also they said price of the item is 68.99, when i went to website again it was already changed to 68.99 from 69 it’s obvious move just to not honor their offers. So they refused honor 20% discount also they refused to honor free shipping. So I’ve asked to cancel the order and refund me my money, they refused to do so as well, saying that i only had 24 hours to cancel, but it took more than that to communicate with them. All i want is money back and not deal with company like this, there is plenty of other companies with great costumer service.

    Business Response

    Date: 05/09/2023

    Hi,

    Customers package was sent out 2 days ago. We can not cancel it once it has been sent. Customer can refuse delivery or send it back and we will gladly refund the full amount. As far as the free shipping yes it needs be $69 before tax. 

    Customer Answer

    Date: 05/10/2023

     I am rejecting this response because:
    They didn’t address misleading discount offer, nowhere in the offer was stated it could be used only with selected items, also, also advertise item for $69 with free shipping and then dropping the price one cent just so they charge $7.99 for shipping is unethical. I’ll accept 20% discount as it was offered to me before i made a purchase or refund of the shipping cost. I don’t think item was even shipped yet, for few days it saying on its way to the carrier. 

    Business Response

    Date: 05/11/2023

    Customer was just refunded shipping price. Any future orders customer must know that items that are on SALE or DISCOUNTED can not be combined with coupons and shipping is free when items are over $69 BEFORE tax.. Please close this case.

    Customer Answer

    Date: 05/12/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:01/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered something from here and when trying to track it out says it's been deliver almost 2 months ago when I just ordered it the 30th of December. They don't answer their phone or e mail. And now I guess I'm out the money I spent. They are a fraud plain and simple. Please help !!!!

    Business Response

    Date: 01/03/2023

    Hi,

    This order was barely fulfilled today. I am not sure where the customer seen it was delivered. We were closed 3 days also. below is his tracking. Hope this is resolved

    *************************1*********8

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 products from the company's website. The shipping estimate was 3-7 business days. My last shipping update from the carrier was Dec 16th. I called the shipping company and they said to contact the seller. Unfortunately, the Honey Play Box website claims to have excellent customer service but doesn't have customer service that answers their phones nor emails. I have sent 2 emails and still no response from anyone. I have no idea what the status is on my order. My card was charged and this company still has not sent me the products I paid for.

    Business Response

    Date: 12/29/2022

    Hello *******,

    In regards to your inquiry, we did receive your email and responded. Through looking further into this, we noticed the only email you sent was yesterday back on 12/28/2022. As the representative responded, we did refund you back for your order. During the holidays we are experiencing a high volume of orders and are warehouse is working as fast as possible to get orders out, but we were currently a little backed up with orders. Though, since you did request a refund, we went ahead and provided that for you, per your request.

    Customer Answer

    Date: 01/01/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 186***25, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an 'adult' product from this company and the device is faulty; their policy indicates no refunds unless the product has been deemed defective. This item turns off on its own and/or disengages from the control fob. It is not designed for that to happen. When I reached out to them they stated they would need a video of this happening. I attempted to reproduce the issue with the product sitting on the counter and it didn't shut off - only has the problem when actually using for intended purpose. It is a ridiculous ask for them to ask FOR A VIDEO OF THIS ITEM IN USE. Initially I would have taken a replacement - now I want nothing to do with this companies products or policies.

    Business Response

    Date: 12/22/2022

    Hello Customer,

    It is indeed our policy to show that if an item is experiencing issues, we have to request a video of the problem it is experiencing in the claim. In no manner do we ask for a video of it "in use", only showing the problem that it is experiencing. So having the item on a desk or anywhere is just fine. I did check the emails and a video was never sent and was stated that you would provide a video of the product trying to replicate the issue. We would be more than willing to offer a replacement or a refund, but per our policy and our last email we requested a video which we never received a response to, only a BBB claim. As a general rule with any company, most require pictures or a video of the issue that is being stated by the customer and is pretty standard policy for almost all companies and their products. We have made an exception in this case and put in a request for a refund for you. Please allow up to 2-5 business days for your refund to go back to the original form of payment.

    Customer Answer

    Date: 12/24/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 185**435, and find that this resolution is satisfactory to me.

    I will say that I did respond after trying to duplicate the problem on the table and the connection was fine. The only time connection was broken was when actually using product.  Honey followed up saying I would need to submit a video of product having the problem.

    I would be fine with the refund and consider resolved.  I will watch for the refund.  Not a company I would deal with again.

Honey Play Box is NOT a BBB Accredited Business.

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