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Business Profile

Online Retailer

Get RV Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a RV part from this company that they said was in stock. After waiting weeks for my part I contacted the company about my part and was told they were waiting for a shipment from a company going out of business. Every couple of weeks I would email and ask where my part was only to be told they are waiting. I finally canceled my order and requested my money back. They have been telling me for months that they are refunding my money but I have not received anything back. I would just like my money back. The uploaded emails are just a sample of what I have been going through the last few month trying to get a refund.

  • Initial Complaint

    Date:04/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts from this company and promptly cancelled the items. The company had already charged my debit card and stated they would issue a refund immediately and it should be refunded within three days. Weeks later i still have no resolution and am therefore out $770.05 for something i never received. How can businesses like this be allowed to continue functioning?

  • Initial Complaint

    Date:06/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 28/23 Ordered Ignition coil part #A043K694, their order # *****, shipped Sept 29/23 **** Priority Mail. Rec'd package Oct 10/23. It was wrong part number.Oct 10 requested permission to return Oct 16 requested again. Their response "We will check with ****"Oct 25 3rd request to return. Oct 28 Their response "okay to return, we will send you a label"Nov 2 I requested label again Nov 13 I requested again Nov 15 He responded "no label to send, just mail it back pre paid"Nov 16 Mailed *********** tracking number LM193150467CA Nov 27 Confirmed delivery @ 1:59 pm Dec 5 I emailed "when will I receive my credit" & he responded "Today"Dec 12 Emailed "when " " " " & he responded "I will look into this"Dec 20 same as above with his response "I will look after this"Dec 23 Again same as above Dec 26 His response "credit issued"January 3, 2024 Emailed "I have not received credit". His response "should be a day or so"Additional emails to obtain the "promised credit"Jan 7 Numerous phone calls Jan 11 thru Jan 25 Jan 17 Feb 7 His response "I will check into this"Feb 10 His response "I issued the credit" and I requested a copy of the receipt Feb 16 Still no credit put thru - His response "I will get this figured out"Mar 12 He said "I will have to check it out at "my end"Mar 13 I request a receipt for the "issued credit"Mar 14 The confirmation number he sent me was fictitious Mar 14 He responded he will be "out of the office but would look into it when he returned"Mar 27 I emailed him "I am still waiting for the information. He responded "let me gather that info together"Exactly at this point he knew we were at the 6 month point and that there was no recourse for me to obtain a reversal of the charge from my bank.I never heard from him again.I have retained all emails.

  • Initial Complaint

    Date:05/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a non-working item AUG 29th 2023 Tracking number 1ZX3A4260300877348 (SCAN 03)Item was received by them on sept 5th 2023 (SCAN 02) Oder status was changed to Partial refund (price of item less shipping (Scan 01) Hundreds of emails with excuse after excuse as to why he could not send me the refund. On Oct 17th 2024 At last they made the offer to make SMALL payments until it was paid off. (Scan 04)I ask for full payment of $223.49 (price of item less shipping)

  • Initial Complaint

    Date:01/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This started back in August of 2023 I purchased seals for a leveling **** which ended up being the wrong ones. Sent them back along with the old seals to see if they could match them up with another kit. Gave them 10 days or so emailed them Ill check with guys downstairs (got that one a lot) emailed back and forth ended up getting the parts elsewhere and asked for a refund. ***** emailed back order status changed to refunded, did this a couple of times. Emailed back and forth no refund on the card. Last email said Ill look into this I understand your frustration which was on 1/524. Its like he plays dumb. This has has been going on for months. Should not be in business long pulling this ****.Tenser

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We operate a mobile RV repair company and purchased a part from their website December 5th. After multiple days we reached out to ask status of our order and it was always its shipping tomorrow (we have the emails to support this) to this day its has not shipped, still says awaiting shipment, and parts no longer responses to email as we now need the order cancelled and we ask for a refund as the clients will not be available for us to complete the repairs as the part is taking to long to arrive. Order number is *****

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a part shows shipped but never picked up by FEDEX. Package not available for pickup. With all the complaints why is not the owner charged with fraud? I should have checked reviews but I didn't. That doesn't give the individual owner of the company an excuse to perpetrate fraud on going. The company owes me the part I ordered or a full refund. This incident happened 01/18/2023. With 2 day delivery.

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