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Find a Location

CurvesWell has 1 locations, listed below.

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    Business ProfileforCurvesWell

    Online Retailer

    At-a-glance

    Customer Reviews

    1.26/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Chino, CA 91710
    BBB File Opened:
    4/1/2021
    Years in Business:
    3
    Business Started:
    10/23/2020
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I ordered a few bathing suits from this company and have not received the items. The information provided for tracking my package shows it has not been shipped and it has been 2 weeks since I ordered. I contacted the company stating I have not received my order and the tracking info provided states it has not been shipped Here is what they emailed me: Here's a brief overview of the shipping process for an order: Shipping time: 7-16 working days (standard) or 3-7 working days (expedited). 1-3 days after shipment: You'll receive a shipment notification email with a tracking number. Your package can be tracked on https:/*******************. 3-5 days after shipment: If the logistics information isn't updated, it's normal and doesn't mean your package isn't in transit. 7-10 days after shipment: The package is being delivered to your local area. It will be updated upon arrival and delivered soon. If you have received it, please make sure the item is in good condition. More than 16 working days after shipment: Our logistics department is verifying the situation with the company. Typically, investigations like this take at least about 3-5 days to gather accurate information and provide conclusive results. If you haven't received it, contact us for an update. This shipping process seems to be a bit unusual and I would not order from them since you may not receive your order. The tracking info is not helpful and doesn’t provide current updates for tracking your package. I do not trust this company will be sending my products. It takes an extremely long time to receive them if they are even n their way. I still have yet to see they have even been shipped 2 weeks after ordering for them. Beware and do not order from this company!

    Customer Reviews

    57 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrea C

    1 star

    09/19/2023

    Terrible customer service. I returned my items after a week of a runaround. I began the return process/request on 8/8/2023. It is now 9/19/2023 and I am still waiting. I have an email dated 8/23/2023 that return was received, but still no refund.

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