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Business Profile

Electric Motor Parts

MotorGenic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Parts.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an air conditioner component for a 2002 ***** Malibu. When the mechanic installed the component it did not work. Attempts to get a refund were met with requests to send a video of the component not working. No refund will be sent unless this occurs. The mechanic did not video his work but charged me for his time. I have a component that is not functioning and out money for the installation. I asked for a refund for the component and will send it back but this company is not willing to refund the purchase amount. The return will cost me money out of pocket to return it with no promise of a refund.

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not receive item and no notice of shipment. Fraud is expected.

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered spark plugs and coil packs for 2013 ***** Tahoe and have not recieved tracking number or any confirmation or correspondence the phone number is non working This business need fully investigated and closed I am requesting a full refund please

  • Initial Complaint

    Date:04/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on ************************** on February ******* for a ********* ************* GLK X204 GLK350 Front Hood Bumper Grill Grille costing me $115.88 and never received the item. I received an email notification the item purchase was placed, the item purchase was shipped. They never shipped the item, never arrived and I never received an arrival email notification. Suspiciously enough I then received an email asking me to review the item purchased. I believe I was scammed out of $115.88 and did not receive the product I paid for. I then called the contact number I found for motorgenice multiple times. No one answered the call and there was no opportunity to leave voice messages. They did not call back. Many days later on March 10, 2025 at 10:49 pm I received a suspicious text message stating, Thanks for contacting Motorgenic.What can we do for you? Very suspicious and very unprofessional. I did not consent to text messaging and still have not received my item after 2.5 months. Can you please help me to receive a refund? Thank you!

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an Anti-Lock Brake Pump ABS 44510-48060 *********** 44510-48060 44510-48061 from Motorgenic with a 1 year warranty warranty. The part failed in September 24. I reached out by phone and email and sent them the requested information and returned the defective part back to Motorgenic. Motor offered to pay me 30% of what I paid for the part and I declined. They cut off all communication and never refunded my money. Now April 25 they sent me a email saying that a refund had been sent. It was not. I responded to the email that i hadnt received the refund. ***** stated that ****** wouldnt allow a refund after 6 months. Not true! Also he stated that he would send a refund if I withdrew the complaint that I filed with the **********************************. Im sure thats illegal or at least unethical. So Im out of $1014.99 for the part and without the part. Something has to be done. They are literally scamming like its legal. Ive read plenty of of other negative reviews online regarding Motorgenic

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/15/2024,i bought ignition coilpack for ****** with 1year warranty,2 week ago the coilpack is failed and i contact with with motorgenic and they declined on warranty

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lied to they stated that this was a name brand product in their description which it's not its A Chinese knockoff they also stated it was coming from **************** another lie I don't think they even have A store in ********** because come to find out it's coming from ***** proving it's not the name brand I was looking at on their website. I ordered this item almost 2 weeks ago and have received nothing in don't understand how overseas places are allowed to conduct fony businesses in this country.

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to contact this company after placing an order. They will not respond

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased rest light assembly for my SUV. Easy install to replace broken light. Received faulty rear light warning in dash, re-installed broken OEM light and warning went away. Repeatable, electrically defective part, and now arguing with company on refund procedures.

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifter kit in April 2024 this year. Its for a 2011 GMC sierra ** I got the package on time a professional mechanic to install the kit in my truck the mechanic installed the kit in my truck and when he started it, its making a pinging noise and mechanic says that the lifters that I bought from Motor genic are no good and not holding pressure that the lifters that they sent me are no good. I contacted them and I let them know the issue. They asked me for a video of the problem. I provided them with one they also asked me to have mechanic. Make sure he installed everything correctly which I did as well then they said they were gonna send me one lifter and I didnt realize that thats what they were telling me. I thought that they were going to send me replacement lifters they only sent me one for the whole kit now theyre not responding. I asked for a replacement kit because the one they sent is faulty or my money back and now Im not getting a response.

MotorGenic is NOT a BBB Accredited Business.

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