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Business Profile

ATVs

Tao Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

This profile includes complaints for Tao Motors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tao Motors has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Baja Sport 200 made by Tao Motors for Christmas. From the moment it was delivered, the speedometer did not work. I finally received a replacement speedometer part in the week of March 5th, but now the unit will no longer turn on at all.I contacted Tao Motors to request an owners manual and assembly manual so I could troubleshoot both the speedometer installation and the issue with the unit not turning on. However, when I emailed with **** from Tao Motors, he informed me that they do not have assembly manuals for any of their products. He also stated that they do not currently have a PDF version of the owners manual and are out of hard copies, which will not be restocked for several ******** husband also spoke with the same customer service representative on the phone and was told again that these documents are not available. He was further told that even if an owners manual was available, it would not help him troubleshoot the problem.I am filing this complaint because I have been unable to properly assemble, install, or diagnose problems with a product I purchased, due to Tao Motors unavailability of essential documentation and their lack of support.I am concerned about the lack of a users guide or operating manual for the Baja Sport 200 I purchased. Without clear, detailed instructions, I am unable to assemble, troubleshoot, or safely operate this unit. This raises significant safety and liability concerns.

      Business Response

      Date: 03/20/2025

      Good morning Mrs. ********** style="line-height: inherit; color: rgb(41, 50, 57); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif; background-color: rgb(248, 249, 249);"> 
       Can you let me know the name of the dealer you purchased your vehicle from as well as the VIN number for your vehicle?

      Customer Answer

      Date: 04/01/2025

      The unit was purchased at **************** Motor Sports in *****, *** 

      I need further direction to locate the *** number as I do not have a manual to help direct me as to where it is located. 

      Business Response

      Date: 04/02/2025

      The *** is etched into the frame and is located either behind the seats or on one of the lower bars next to the driver seat. It is 17 digits long and will start with an L.

    • Initial Complaint

      Date:03/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order an EBE6 electric bike. It arrived quickly, but damaged. The label on the bike says they need a signature. That did not happen. Not even a picture, as no one was home. The problem is that there is no one to talk to. I hope it's not a scam as I just spent over 1000$.

      Business Response

      Date: 03/27/2024

      Good Afternoon BBB

      I spoke to the customer Carol  Ann  ********* , Yesterday  - There was multiple  mistakes made regarding the handling of this customer.

      Package was  delivered - Looks like the driver delivered a damaged box - All our deliveries - require a signature. This was not done .   No one was home to inspect or reject the delivery.

      Offered replacement parts -  changing forks and stabilizer is not like charging a light bulb.

      Our support services   Customer Service  -  ****** ***** and Overseas -  Inaccurate information given - not knowing which branch  is communicating   (   Both locations  )

      Offered and  accepted a $ ****** refund against Time & Cause.  /   Replacement sent today  Mar 27.2024

      Purolator: 334629981450

      Customer has accepted our apologies and we were granted understandings.

      My number her is ************  Ext: 101

      Kind Regards:

      *********************.       ( Customer  care  )

      Customer Answer

      Date: 03/28/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I was very pleased with the quick response and resolution to my problem.

      Thank you ******

      *********************************

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company falsely advertises shipping at a much quicker rate than actual shipping times. They falsely label orders as shipped while orders remain in the warehouse for a week or longer before they are even delivered to the shipping company.

      Company does this in order to collect the buyer’s money prematurely as they cannot collect funds from the buyer until the orders are shipped. To bypass this, GoTrax prints a shipping label from UPS because it will allow them to mark the item as shipped once a label is printed.

      I purchased a scooter on 11/25/2022. I was sent a shipping confirmation email from GoTrax and UPS on 11/28/2022. UPS sent an ETA of 12/02/2022. 12/02/2022 came and went without a delivery. When I called UPS, they said GoTrax never delivered my package to UPS. When I contacted GoTrax about it, they made excuses about a delay but couldn’t tell me when my order would actually ship. They just kept sending the tracking number that says, “shipper created label, UPS has not received the package yet.”

      Terrible customer service and fraudulent business practices

      Business Response

      Date: 12/05/2022

      Hello BBB,

      Thank you for forwarding this customer's message, it appears they are referring to a different business (based in central Texas) named Gotrax.

      Gotrax Better Business Bureau profile is linked here.

      We have sent the relevant order details to the Gotrax logistics staff today 12/5 and have asked them to make sure their customer's order #20***9 ships ASAP this week.

      We appreciate the customer's time and effort spent inquiring about their order's shipping/processing times and we look forward to resolving this complaint 1851***5 for them in a positive manner.

      We fully expect this customer's order #20***9 to show shipping progress in the next 24-48 hours.

      If the customer has further questions they may contact Gotrax Customer Support by phone Monday-Friday 9am-5pm MST at ###-###-####.

      Thank you

    Tao Motors is NOT a BBB Accredited Business.

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