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Business Profile

General Contractor

Clean-Power2N

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with Clean Power 2N to install solar panels and authorized them to apply for a Permission to Operate (PTO) with So *** ******. The total contract cost was originally signed at $39,531. During the process, we experienced numerous issues:1. Per contract, installation was supposed to start in early October, 2024. They did not start until November, 2024. 2. Once installation started, we, the homeowner found out a wrong solar control panel was ordered and delivered. This delayed the installation for about another month.3. During the solar panel installation on the roof, approximately 150 tiles were broken. They used our (homeowners) stash of tiles and brought in a pallet of tiles to replace the broken tiles causing further delays. In the end, they still owe us 37 tiles to replenish what we originally had in our stash.4. We also found out, upon completion of the installation, that one of the battery covers was damaged. 5. In our contract we were to get critter guards around the solar panels. They turned out to be a wrong size so it was mutually agreed to cancel the critter guards and reduce the total contract price by $900.00.6. We had been paying all payments immediately once an invoice was issued. Per contract, we paid an initial payment of $1000.00 in August. Then a large sum once the equipment was deliver in the amount of $31,624.80. When the company request a final payment of over $6,000, we asked to get all open issues resolved and to get a PTO before we pay the final payment. Eventually we backed down. We then asked them to just provide us approximate dates when everything will be handled before we pay in full. They refused to provide any dates.Currently, we are held hostage on all open issues, especially the ****** PTO. We understand they want the final payment before PTO, but we worry that the remaining issues will not get taken care of if we pay in full. Any advice, please?

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