Customer ReviewsforASN Depot, Inc.

I ordered a **** Latitude E5420 Laptop from these guys. I paid ****** and waited 8 days for it to come in the mail just to find out it is all gouged up, scratched up, and don't even turn on. I give this rip-off business -5 stars. I will be reporting them to the BBB whether I get a refund or not. This business is an absolute rip-off and I will never purchase from them again. An absolutely awful experience.

I have purchased 4 refurbished Dell laptops from ASN Depot in the last year and am pleased with every one of them. As delivered they have been as represented or better than in the advertisement. Delivery has always been on schedule, or improved on promised date. My most recent purchase prompted me to inquire about various options, and was pleased to find that Salman was happy to accommodate me by providing the laptop just as I requested, and four days in advance of the promised date. It is apparent that Salman will go the extra mile to insure that the customer is happy. They also provide tech support that is very helpful. J. ********* **** AZ

Ordered dell E6430 8gb laptop $175 from walmart. Recived it did not boot or work day one. Walmart says ASN DEPOT was thier responsibilities . ASN SAYS JUST NEED TO REINSTALL WINDOWS. Here's a ref. # send it to us . I got covid almost died . @ 10 months contacted them ya we're going take care of it as courtesy , great , since didn't work in the first place . Didnt hear FOR SOMETIME so call with track # ya they got it. salman who ever says it will go out mon. week later nothing wants { here we go ] 35$ shipping pay pal fine i pay. says sorry next monday for shue 7nov fedex says label created , week later nothing. 15NOV. ASN SAYS ITS MAILED FEDEX AND TRACKING SAY HASN'T BEED MAILE call ASN and several emails including one EXPLICITLY STATTING I WANT THE E6430 8GB DELL I SENT YOU OR IF SWAPED OUT THE SAME LAPTOP. THEY , ASN, SAID YOULL GET WHAT YOU ASKED FOR/ GREAT. TODAY the 20th nov. i get a E5430 4gb older cheaper ( NOT MINE ) Laptop. NOT MY 8GB DELL. NOTHING BUT LIES THIEVES AND SHAKDOWN FOR EXSPESS SHIPPING AND SWITCHED MY LAPTOP 4 A OLD 4 GB POS. IF DENY ANY OF THIS I HAVE THE EMAILS TO PROVE IT. LAST WEEK MY SAME E6430 LAPTOP APPEARS ON WALMART SITE FOR $ 249 FROM ASN DEPOT. GO FIGURE . ND NOW THE ONE THEY SENT ME DOSENT WORK.

I ordered a laptop on 9/9/22, received it 9/16/22. It came with the wrong power supply, a dead battery, heat like 'bubbles' on the top skin and signs of rough handling along the front edge. When I called, they said the correct power supply would be sent priority mail the next day. Still no power supply when I called on 10/4/22. They said they had to order it, but no one had told me! I was told It would ship the next day. When I asked about the 'bubbles' they claimed they replace the top skin on all their lap tops and 'bubbles' are common but will go away! In the meantime I researched ASN. So I've had this UNUSABLE laptop almost 4 weeks. Based contacts with ASN and my research, I requested a return but was told the ONLY way that's possible was a 'defective' warranty return. My five day 'no fault' return had expired! I have sent them follow up e-mails with no result, only to finally be told to 'work it out' with Walmart. A copy of this review will be sent to Walmart along with asking their cooperation in getting a full credit return. I hope I'll get satisfaction from them, I got NONE from Mr. Nasir S***** and/or ASN Depot. If I can't give a zero star rating, I'll do one star with strong reservations.

I rarely write a review and it is usually for service above and beyond. Unfortunately, this organization did absolutely nothing to deserve praise and anyone purchasing from them should be wary. Right before Halloween, I ordered a refurbished laptop from this company. It was delivered within 5 days and everything looked clean. I plugged in and charged the battery and the laptop fired right up. Then the problems started. There was no boot record for Windows10 so I called the store to see what we could do to resolve the issue. They were extremely helpful and got me the patch I needed to reboot and reinstall Windows to this laptop. Despite downloading the patch, when trying to install this fix we discovered the hard drive was bad. Now, I understand that hard drives can go bad almost instantly and was not upset this had happened. Had ASN Depot decided to send me a shipping label and facilitated the return like almost every other company I have dealt with, no harm/no foul. Instead, they first suggested I replace the hard drive on the laptop myself. That wasn't going to happen. Then since I purchased this through Walmart Marketplace, they suggested I have Walmart facilitate the return because it is their policy to not send shipping labels when the products they sell become defective. I was given a very smarmy and condescending tone when told about this no return label policy. Unfortunately for ASN Depot, Walmart was unable to facilitate the return. I then called them back and received the same smarmy, condescending tone when I asked them to just provide the return shipping for their defective product. Again, I could understand ASN Depot not warrantying a 90+ day purchase but 1 day after receiving the product- Do better ASN Depot. I recommend no one do business with these "professionals" nor purchase their products or services, you will be completely disappointed.