Complaints

This profile includes complaints for Information Agent, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Information Agent, Inc.

  Chico, CA 95926-1458

  
• 

  Information Agent, Inc.

  Yuba City, CA 95991-3612

  
• 

  Information Agent, Inc.

  PO Box 4675 Chico, CA 95927-4675

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon research, this is a common occurrence for this company. Please note the main concern for this, is that they must have used the bank account ********************** from us paying a COD delivery fee when we received their "free marketing media pamphlets"1. They send you a marketing media pamphlet to request that you subscribe to their service. (delivered via COD in most cases - this is important for later)2. You decide not to use their service. (Sometimes they offer a free $100 offer - this is important for later) We did not cash any check or promotional incentive.3. In our case, we did not cash their check offer, and we did not respond to request any additional subscription. We simply discarded the media starter kit that they sent us unsolicited. They had called my sales team and asked if they could mail us a media kit that explains their services. My staff provided ONLY our mailing address.4. We did not authorize ANY payment for ANY services. This was understood to be the final result.5. We have now seen a charge for $369 in January. USING OUR CHECKING information as an e-check. We did not provide this information or authorization. We do not know how they acquired this banking information.6. We called the company at ************ and spoke to *****. He immediately offered to refund our payment. This was actually concerning, because he offered this resolution so quickly, with no hesitation.7. The concern here, is that they obtained our payment (e-check) information by either a COD check, or other means. Unauthorized. And used that information to generate a e-check payment to themselves, without our authorization.Upon a ****** search for this company, I have now seen 8 reviews all claiming the exact same story. Unauthorized payments using e-check. There is no check number associated with the e-check payment, but they do have the routing number and account number.

  

  Business Response

  Date: 02/23/2025

  ********************* regrets that **** ****** of ************************** had an unpleasant experience with his interaction with us!

  
  We at ********************* are 100% committed to a positive experience to all we interact with, be they customers, ********************** seekers,or vendors.

  
  It should be noted that the interaction with ********************* that Mr. ****** refers to is the third time over the last decade in which there was some type of business dealing or other direct interaction with *********************.

  
  This is the first time that there has been any concern,etc.

  
  FOR THE RECORD: *** at ************************** contacted us on February 7, 2025, canceling any paid subscription with us and asking for a refund which we cheerfully issued immediately. ************************** HAS BEEN IN POSSESSION OF A FULL REFUND SINCE February 11, 2025

  
  ********************* has been a BBB Accredited Business for over 21 years maintaining an A+ rating the entire time. This reflects our commitment to customer satisfaction.

  
  We have a 90 day no questions asked refund policy, a policy that is plainly posted on our BBB information page. Anyone requesting a refund of charges in the prior 90 days would find that the refund will be issued without questions and without a sales pitch to try and save the sale

   

  It is that simple.

  Customer Answer

  Date: 02/24/2025

  I am rejecting this response because:
  

  Show me exactly where we provided you with our bank account / e-check payment information.   You collected payment from us via an e-check that we did not provide.  According to my records, your company must have used the data from a check used to pay for the *** shipping charges to obtain this banking information.  We did NOT accept your $100 payment offer, and therfor, we know you couldn't obtain our banking information that way.  *Many other complaints show you obtained that banking information via that method.

  I do not need your "copy and paste" response that you use everytime someone calls you out on your illegal practices. 

  I want to know exactly where you obtained the authorization and the bank information you used to generate the e-check that paid for this "service".   

  Simply offering to refund us, as soon as we caught you, is not a valid response.  While it may suffice to get you out of a negative BBB claim, it does not remove your initial act of fraud.  We knew this was a scam when you offered to refund us immediately over the phone, without any info being provided.

  The only thing you need to answer is:  How did you obtain our payment information, when no records you can provide show us offering you this banking information or authorization.

   

  
  

  

  Business Response

  Date: 02/24/2025

  Mr. ******,
  

  
  In your original BBB complaint, you asked for a refund.

  
  A refund which was issued immediately prior to any phone conversation with you.

  
  You were fully refunded per our posted refund policy of 90 days no questions asked and indeed when you asked for a refund no questions were asked. You are complaining about that!

  
  While you did not cash our $100 check your company agreed to accept that check and made no effort to return the check nor did you cancel despite multiple emails and postal mail that the trial period was soon to expire.

  
  If you send someone a check and they do not return it, it is generally considered paid, even if they don't cash it, as the act of sending a valid check constitutes a legal tender of payment, meaning you have fulfilled your obligation to pay the amount on the check once it is delivered to the recipient.

  
  Key point to remember:

   

  **Constructive receipt:

  
  Even if the recipient does not cash the check immediately,they are considered to have "constructively received" the money once the check is delivered to them, meaning it is legally considered paid.

  
  Your most recent aggressive missive suggests that we cut and pasted our response.

  
  This hostile response is nonsense as I personally spent forty-five minutes crafting the response as we wanted to express our regret that you were (and remain) unhappy while pointing out that you were indeed refunded immediately.

  
  The tone of your accusations makes it clear you are seeking a fight.

  
  ********************* is not going to engage in a fight with you, privately or in any public forum.

  
  Our 21 year+ fully accredited BBB A+ rating speaks for itself.

   

  ********************* continues to regret your unhappiness and extends to you personally, as well as your business, only the best in 2025 and beyond.

  
  We consider the matter closed and will not respond further.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By phone, we were contacted for this advertising service. We did not want advertising and we don't have anything to do with boats and nothing to do with CA!!! The man said he would send us this $100 check to review. "Free to us". They sent a packet. We didn't even open it. Suddenly there was a deduction from our bank account. How did they get our account numbers and how does a bank allow anyone to randomly take funds from our account! We disputed with the bank and the next month, another deduction was taken again!!! We did not authorize this and even if we did, we didn't get any advertisement because we didn't give them ANY of our information.

  

  Business Response

  Date: 12/24/2023

  Here is a breakdown of the customers complaint:
  
  Customer states: By phone,we were contacted for this advertising service.
  
  It is nice to see that the customer acknowledges the sales conversation that took place.
  
  Customer states: We did not want advertising and we do not have anything to do with boats and nothing to do with CA!!! The man said he would send us this $100 check to review.
  
  So, customer doesnt wantbut customer then accepts when told of the $100 promotion we were offering    Hmmm Our salesperson did a good job apparently.
  
  Customer states: They sent a packet. We did not even open it.
  
  So, at this point the customer has admitted to ordering something he doesnt want and then after ordering did not even open.

  
  The customer also failed to mention the following.

  
  The initial conversation with the customer was August 2, 2023, at about 9:30 AM ********** time. Less than 30 minutes later the customer was emailed by us confirming the sales arrangement and the exact terms of the offer. We emailed the exact same address of the customer provided in this ******************** complaint and did a search of our outgoing emails to verify.

  
  Customer received the package on August 14th as verified by **** As per the phone conversation with customer on August 2, as per the email sent 30 minutes later on August 2, as per the large print terms in the unopened package, as per the terms attached to the $100 check we provided to customer the customer had 30 days to accept or reject offer and the $100 was free to customer regardless of customer decision.

  
  That set first bill date for September 14, 2023

  
  We extended the trial period to 60 days!

  
  On September 11 we sent the customer a letter by priority first class ***** a letter that extended the trial period for thirty days and explicitly laid out, again, exactly how we would collect, what account we would debit, and when we would debit and provided four easy ways to cancel if not wanted beyond the now extended 60 day trial period.

  
  We also imported reviews for the customer in mid-September and informed the customer of this work.

  
  We also created social media interest on ***************** (X), and Instagram in mid-September and, again,informed customers of this work.

  
  Customer, having kept our $100 check and not rejecting offer was finally billed on October 17, 2023

  
  Customer wonders how we got billing **********************

  Perhaps customer should review the terms in the unopenedpackage and the terms attached to the $100 check we provided customer?

  Perhaps customer also doesnt open important first-class priority mail addressed specifically to the customer?

  Here is the, to now,unmentioned special fact: This isnt the first time a customer has done business with us!

  Customer ordered from us in 2017 as well.

  Back then the promotion was only $30

  Customer provided payment ********************** in 2017.

  Customer cashed our $30 promotion check in 2017.

  The best part: Customer actually followed the terms of the offer in 2017 and cancelled prior to first billing.

  
  In short, the customer knew and knows exactly how the program works having taken our promotion payments twice.

  
  We are baffled as to what the problem for customer was, or is, in 2023.

  
  Customer did not contact us after they were billed first time (for the third month as first two months were a free trial)

   

  On the next subsequent month customer was billed again.

  
  We first heard from customer on December 4th. Based on the time the customer called us we were not the first contact.

  The customer filed his complaint with the ******************** prior to contacting us.

  
  When the customer contacted us on August 4 the customer did not mention the missile fired with the BBB complaint.
  
  The customer simply asked for a refund and a refund was issued immediately.

  The customer was in possession of a refund in less than 24 hours.
  
  There was another surpriseThe next day we received the first billing item back (Customer put a stop pay on the payment)

  
  I had our senior customer service representative call the customer to find out what the problem was and why we were dealing with a complaint to the BBB when we were and are readily available and provided a refund, no questions asked, the moment customer called and asked for one.
  
  Here are the notes from our senior customer service:
  
  Notes** - Called up customer as per managements request.Spoke to him about his billing issue and concerns. Was told a refund had been issued yesterday. He claimed he was billed x 2. (He did not mention the stop payment on the second charge) He was asked about the complaint filed and that bank charged him additional fees? What were they? He said there were not any additional bank charges. He then stated that what really concerned him was that this company called, said to check out some of their stuff, they got it and tossed it as they barely do any marine related stuff. A month later they are getting billed. UPDATE: As per management request customer was called again. He received his refund that was issued on 12/5/23 and his bank stopped payment 12/4/23 on the other billing. He agreed at that point that we were "square, even, whatever.
  
  EPILOGUE: The customer admits in complaint to conversation and the order and even details why he accepted the order ($100 promotion payment)

  
  Customer was fully and completely refunded, instantly, upon request.
  
  Customer kept our $100 check.
  
  We wish customers all the best and a prosperous 2024.
  
  
  
  

  
  

  Customer Answer

  Date: 01/02/2024

  I am rejecting this response because:  As long as we have our money back, we do not wish to pursue this further.  Their response said we gave them our banking information back in 2017?  Not in our recollection.  The agent who called us was quite pushy in getting us to accept the $100 for checking out material.  It was under the understanding that we would have the "free" $100 for looking through material.  We may have received the materials but did not cash their check nor did we review the materials.  There are all kinds of discrepancies in this response but I'm out of time.
  

  

  Business Response

  Date: 01/02/2024

  The customer was fully refunded.
  The customer acknowledges being fully refunded.
  The customer provided payment ********************** on April 10, 2017, with customer check #****.
  Two (2) days after customer provided payment ********************** the customer cashed our promotion check on April 12, 2017.
  Two (2) additional days thereafter the customer followed the terms of the offer, contacted us, and cancelled.
   Thus, the customer was not billed in 2017.
  Customer seemed unable to follow the same procedure in 2023.
  All of this is moot:
  1) THE CUSTOMER WAS FULLY REFUNDED INSTANTLY. (2023 transactions)
  2) THE CUSTOMER has been put on a permanent do not contact list and will not need to worry about ever engaging in business with us again.

  Customer Answer

  Date: 01/04/2024

  I am rejecting this response because:  I disagree with this companies statements.  What happened in 2017 is moot for what happened in 2023.  We can end this as a disagreement.