Reviews

Review Details

• Review fromJ David K

  Date: 06/24/2023

  5 stars
  So farJUST WOW!! Cami was above and beyond I only ordered yesterday Friday 06/22/23.So today Saturday 06/23/23 9:27AMIts all shipped and scheduled for Tuesday Delivery!!!My total order was about $700 including tax and shippingmultiple items.I was somewhat concerned about a few BAD reviews I saw, but Im quite impressedI was correct when I decided that probably some customers simply cant be happy! and placed my order.The things and issues mentioned above were in fact the gist of the bad reviews but Im ****** impressed. Will be adding to this review as my experience proceeds
  

  Hydrobuilder.com

  Date: 06/26/2023

  Thank you very much *****, we appreciate the feedback!   I've let **** and the team know as well, they are pumped!

   

  Thanks again,

  ****

• Review fromJared O

  Date: 06/03/2023

  1 star
  Been waiting month for pots for my grow pots. I ordered 200 pots that were in stock according to the website. I don't know if the gave my pot to someone else or what. They then said it would be a week or two tell the got more in stock and they would send them out. Great! That's why I ordered ahead. But wrong. They say the pots have been sent out but nothing ever shows (no tracking the company couldn't find anything either). So they say we will send new ones out right away. Well no surprise nothing weeks later. They then so oh we will send new ones with priority shipping you will have them in two days. Wrong again here I am on day three grow season is here and they haven't even been sent out. Feel like it's a company full or liers and bad business practices. I spent 2000$ and was treated this way I wouldn't spend a dollar with this company if I was you.
  

  Hydrobuilder.com

  Date: 06/05/2023

  Hello *****,

  I'm very sorry that you had such a poor experience with us on your order.  We definitely dropped the ball after shipping the first 31 of your pots as the next container was cancelled but you weren't informed.  I do see that we are shipping you the exact same pot under a different brand name.   We are pushing the warehouse to get them out to you asap.  I will email you from my Hydrobuilder.com email as soon as I have a delivery date.

  I appreciate your taking the time to let me know of our failure, and I'm sorry again that you had to deal with it.

  ***************************

  Jared O

  Date: 06/06/2023

  Thanks for the timely response and I have been working worth you team more today as well hopefully resolving it.

• Review fromSebastian R

  Date: 04/15/2023

  1 star
  They never delivered my amendments I ordered 3 days ago and it said a 1-3 day shipping. They havent even gave me an update and MY PLANTS ARE DYING BECAUSE OF THEIR UNPROFESSIONAL LYING SHIPPING TIMES !!!
  

  Hydrobuilder.com

  Date: 04/17/2023

  Hello *********,I'm very sorry we didn't meet your expectations. The 1-3 days is lead time before shipping, not including transit time. We try to be as clear as possible by stating "This item ships in 1-3 business days" but I know it can be confusing. I see that my **************** team already refunded your order. If there is anything more I can do for you to make up for our failure to meet your expectations, please let me know.*************************** VP eCommerce Operations

• Review fromRandall W

  Date: 09/28/2022

  5 stars
  When the company I used shut down I went looking for anther supplier. Problem is I only use Gropro 1gal plant containers. It's very hard to find a supplier with what I need. I found hydrobuilder online and they had exactly what I needed. Shipping was a little high but it was worth it. Order on he 15th and I received it 13 days later. They did forget to to add my apt number but no biggie. I will be returning customer in the future.