Business ProfileforOxford Suites Hotel

On June 1st 2023, I made reservations at Oxford Suite, through Orbitz. During that time, *********** had not provided any information about graduation week, and there were no restrictions on hotel cancellations specified on Orbitz. Subsequently, after completing the reservation, I received an email confirmation stating that the hotel needed to be canceled by May 15th, ****, for the stay scheduled from May 16th to 20th ****. On June 5th, 2023, I canceled the hotel and received an email assuring that the deposit and payment would be refunded by the hotel. After speaking with ******, it was stated that Oxford Suite was never supposed to charge me the amount of the hotel. It was a pay later and fully refundable. I comprehend that if I were to make the reservation now, it would not be cancelable with no refund. However, on June 5th when the reservation was canceled, there was no documentation sent to me or available on the website indicating that the reservation could not be canceled. In fact, the information provided was the opposite, specifying the cancellation deadline and confirming the approval of the cancellation.I believe that the current insistence on adhering to the hotel rules and retaining the charge on the credit card contradicts the information available to me at the time of booking. I kindly request a review of the email correspondence from Orbitz to validate that applying the credit would be the correct decision, since it was never supposed to be charged. I have screen shots of the conversation with ****** stating that it was refundable and should have not been charged. I also have email that shows that the hotel was cancelable and that I should receive a refund.