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Find a Location

Heritage Inn Express has 1 locations, listed below.

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    Business ProfileforHeritage Inn Express

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    725 Broadway, Chico, CA 95928-5527
    BBB File Opened:
    9/25/2001
    Years in Business:
    23
    Business Started:
    1/1/2001
    Business Started Locally:
    1/1/2001
    Business Management
    • Customer Relations
    Contact Information

    Principal

    • Customer Relations

    Customer Contact

    • Customer Relations
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    We were put in a room with a door that didn't shut being the door **** got kicked in and were still being charged full price paying under the table and were being told we were getting a discounted price when we did the math it came out to the same as if we were paying through the front desk. Then we had the assistant manager come to use told us if we go on the books she can give us a room cheaper. We wer.e in that room for 22 days so we get moved to a regular wroking room that we were still directly paying her thru cash app and then also cash. She was adding credit to the account. We would pay her cash then she would forget to add the credit to my account that was under someone elses name so the housekeepers would be banging on our door every morning asking if we were staying over and would would have to go to the front desk and pay the full price again so I didn't get the persom in trouble then all of the sudden I go to pay at the front desk.once again, but I'm told.i can't extend and have to out by 12 noon and it was already 11 o'clock i have a disabled boyfriend and we had been living there for 2 months. After we have been living there for some time. Well my van was crambed full and I didn't have room for all my belongings and my boyfriend and his crutches. We were gone for about 3 weeks and the father of my child got a loan and got a room there we were staying with and he had to pay a 200 dollar deposit so we had been there for 22 days and and had to leave and made sure the room. Was spotless well the kept his deposit because of dirty towels mean while were giving us stained dirty towels. I would like some type.of refund being im still having to pay for a hotel and its not cheap. But ***** the general manager so stole all the things that had to be left outside. This place is 100 percent fraudulent.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Dannette B.

    1 star

    07/16/2022

    The room was so filthy that my sister and I had to clean it up before we could sit down. There was trash everywhere and the air conditioner was clogged and stunk as soon as we started it. Not to mention the smell of weed when we first walked in. Yet I was drilled about the fact if I was to smoke in room i would be kicked out and put on a do not rent to list.i have pictures to prove the nastiness

    Local BBB

    BBB of Northeast California

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