Business ProfileforNational Parks Depot
Current Alerts For This Business
Complainants generally allege that they do not receive their order and they wait longer than the stated shipping time for delivery. Complainants also indicate that it can be difficult trying to reach a customer service representative for help with questions, orders, and return requests made by phone or email.
The company responds to complaints by delivering the products and providing refunds.
BBB believes that the complaints contain a pattern of allegations and contacted the business on December 29, 2016. We requested the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.
The company responded to our request on January 3O, 2016, indicating that the influx in complaints was due to an influx in orders. The company also explained that they are hiring new team members for their sales and fulfillment teams, which they believe will bring complaints to nearly a complete stop towards the year end or sooner.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 411 Otterson Dr Ste 40, Chico, CA 95928-8241
- BBB File Opened:
- 8/3/2015
- Years in Business:
- 11
- Business Started:
- 2/5/2013
- Business Incorporated:
- 2/5/2013
- Type of Entity:
- Corporation
- Alternate Business Name
- Take the Spoon, Inc.
- Business Management
- Mr. Robert Nava, CEO
- Mr. Shawn Lebaron, President
- Ms. Rita O'Neal, Vice President
- Ms. Lucie Ramsey, Sales Manager
- Ms. Tyler Kauffman, Executive Assistant
- Contact Information
Principal
- Mr. Robert Nava, CEO
- Mr. Shawn Lebaron, President
- Ms. Rita O'Neal, Vice President
- Ms. Lucie Ramsey, Sales Manager
- Ms. Tyler Kauffman, Executive Assistant
Customer Contact
- Mr. Robert Nava, CEO
Customer Complaints
0 Customer Complaints
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