Complaints

This profile includes complaints for Lamps Plus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lamps Plus, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lamps Plus, Inc.

  20250 Plummer St Chatsworth, CA 91311-5449

  
• 

  Lamps Plus, Inc.

  30 N Stephanie St Henderson, NV 89074-8079

• 

  Lamps Plus

  900 N 54th St Chandler, AZ 85226-1527

• 

  Lamps Plus

  956 E Imperial Hwy Brea, CA 92821-5612

• 

  Lamps Plus

  1547 S Colorado Blvd Denver, CO 80222-3704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased all of the lighting for our new home from Lamps Plus. One light will not work in the space we intended it for. An RA number is necessary in order to return the fixture for a refund. I've made multiple phone calls and waited for an answer for over an hour with no success. I followed the instructions to send an email and wait 3 days. (The email confirmation of my request for an RA also states the email is unmonitored.) I have not received any reply well after 3 days. I would like a refund and the ability to ship back the unopened, unused light fixture.

  

  Business Response

  Date: 12/15/2025

  Hello REMOVED, 

  Thank you for speaking with me today, 

  Please accept my sincere apologies for the delayed response. Thank you for your patience, I'm pleased to assist with your inquiry. Per our conversation over the phone, I have authorized a return under RMA R11067756 for item 0974C. I'm so sorry to hear this gorgeous piece won't work out for your space. If you have further questions or concerns, please feel free to contact me directly at REMOVED. 

  Best, 

  REMOVED. 

  Customer Answer

  Date: 12/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following email was sent to the customer service department on December 8, 2025 as directed by the recorded message played while on hold for 30 minutes when trying to contact the company by phone. The company has not replied in any manner. We find the arrogance of the company unacceptable. Re: order REMOVEDThe above captioned order was received this afternoon. Unfortunately the small square wooden piece through which the nightlight socket is attached arrived split all the way through. (See attached photos). This appears to be a factory defect (either materials or workmanship) rather than a shipping issue.Rather than dealing with repacking and returning the damaged item, we are willing to keep the product for a reasonable accommodation on the price. Please let us know if you are willing to make such an accommodation and how much you are willing to reimburse us for the damaged lamp. We believe this would be an equitable solution to this problem.Should you wish to contact us by phone to further discuss the matter feel free to contact me at REMOVED.Thank you for your attention to this matter.Respectfully REMOVEDand REMOVED.Although we did not dispute a secondary issue (color) the description of the lamp indicates the wood is walnut, the color is extremely orange. This practice is Deceptive but is not enough to cause us to complain. See the original description at REMOVEDFinally, the companys return policy is draconian. Returns require pre- authorization and that the consumer is responsible for return shipping often making the return and replacement onerous on the consumer even when the product is broken or defective.

  

  Business Response

  Date: 12/11/2025

  Hello REMOVEDand REMOVED, 

  Please accept my apologies for the wait time you experienced while attempting to contact us through different communications. Our volume is currently higher for this time of year and we truly appreciate your patience. At Lamps Plus, customer satisfaction is our highest priority and I'm very sorry to hear about the condition your beautiful lamp arrived in. Thank you for taking the time to speak with me today and allowing me to assist you with the best options to fit your needs. Per our conversation, I've processed a complete replacement without the need to return the damaged lamp back. Once your replacement is received, you can go ahead and keep, dispose or donate the original lamp at your preference. If you have any questions or concerns, please feel free to contact me directly at ext. 1428 or email me at REMOVED.  
  

  Thank you for your time, we value your feedback and business. 

  REMOVED. 

  Customer Answer

  Date: 12/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I have received the promised replacement today. The quality and professionalism of the customer service person that handled this complaint was of the highest caliber.  The replacement lamp arrived in good condition. 
  Thanks to all who participated in the resolution of this matter. 
  Respectfully yours, 

  REMOVEDand REMOVED

• Initial Complaint

  Date:12/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Casa DeVille white ceiling fan w/pull chain kit. It came in 3 boxes. The candle holders on candelabra are bent and one crystal teardrop is broke. I only wanted replacement. I emailed 3 times no answer. I called 2 times and I get a message to call back they can't answer now. I need a resolution. Poor customer service.

  

  Business Response

  Date: 12/04/2025

  Hello REMOVED, 

  Thank you for sharing your feedback. I'm very sorry to hear your stunningly beautiful fan arrived with damaged parts and the delay you experienced while contacting us. Our team is currently experiencing a high volume and quickly working to ensure all inquiries are answered in a timely matter. I left a voicemail regarding your request for replacement parts. A part order has been placed under PR00012668 for 3 replacement bobeche and 3 replacement glass droplets. If you have any furhter questions, concerns, or run into any issues, please feel free to email me at REMOVED. 

  Thank you for your patience. 

  REMOVED.

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. In a timely matter.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four chandeliers from Lamps Plus. One is not suitable for the space it was intended and I want to return it for a refund. In order to return an item one must get an authorization by contacting customer service. The wait time phoning customer service is over an hour. the alternative is filling out a form on their web site with a stated response time of 1-3 business days. I finally got a response after following up that Lamps Plus had no record of my order and asked me to provide all the information that they sent me on the original confirmation to my email. Additionally, the request for more information was from an unmonitored email address at Lamps Plus. It's impossible to reach anyone at this company. They state that satisfaction is their goal, but I don't see any evidence supporting that claim.

  

  Business Response

  Date: 12/02/2025

  Thank you for taking the time to share your experience REMOVED, we truly appreciate the feedback and sincerely apologize for the frustration youve encountered.
  
  Were very sorry for the long wait times and for the difficulty you had reaching us regarding your return. That is not the level of service we strive to provide.Weve reviewed your concern and can confirm we spoke with you yesterday 12/1 and assisted by processing a refund and you are not required to return the item.
  
  Should you need further assistance, please let us know and we are happy to help.

  Customer Answer

  Date: 12/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2 I ordered 2 sets of lamps to be delivered to my SC home.On 11/4 I was informed that part of my order (set of 2) lamps were out for delivery and the remaining two would not be available until late December. Ok, I accepted that.I received the lamps on 11/7 and unboxed. 1 lamp is in perfect condition but the other has the power cord coming from the front of the lamp. It is a defect and there is no way to adjust it. I called lamps plus on 3 occasions now, each time receiving a message that the wait time is over 1 hour to speak to a REMOVEDI don't have over 1 hour to wait. I have a job! This is unacceptable. All I want is some instruction on how to ship the defective lamp back and receive a new one. I am only on site here in SC for 4 weeks. No one has answered my email or request for a call back either. I am disgusted with the (lack of) customer service! This is a horrible process.

  

  Business Response

  Date: 11/13/2025

  Hello REMOVED, 

  Thank you for your claim.

  I sincerely apologize for the condition your beautiful table lamp arrived in and the wait time you experienced. Please allow me the opportunity to review this and assist you further. We have issued a full replacement for the Seaside table lamp, and it appears its currently projected to ship by 11/15/2025. Youre not liable to return the defective lamp back to us and may keep, recycle, or donate the lamp once the replacement is received.
  
  I kindly ask if you can send a photo of the lamps side by side so I can share them with the vendor for improvements. Please email me at REMOVEDwith your order number and photo(s). 

  Thank you. 

• Initial Complaint

  Date:10/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased four products, none of which were what was pictured or correct for our application. They refunded three claiming the fourth wasnt in the box. (It was in the box)

  

  Business Response

  Date: 11/12/2025

  Hello thank you for your patience, 

  We're very sorry for this inconvenience and the delay responding to your claim. I contacted REMOVEDon 11/03/2025 advising I went ahead and issued a full refund for the remaining item in the amount of $326.48. Depending on your credit card company or the type of payment used at the time of purchase, it may take additional 5-7 business days for the refund to post to your account. Please allow me the opportunity to better assist you and offer a discount on a new order. If you have any questions or concerns, I'm happy to assist. 

  Customer Answer

  Date: 11/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two lamps on 10/05 and paid for both. On 10/17 Lamps Plus charged my credit card an additional $96 without me ordering any product.

  

  Business Response

  Date: 11/12/2025

  Hello REMOVED, 

  Thank you for contacting us, 

  We apolgoize for the delay in responding and for any confusion regarding your order charges and rest assured that your concern will be addressed. To confirm, I have checked our system using your information and found no duplicate orders with your information. When an order is placed, an authorization is placed on the credit/debit card for the total order amount. Keep in mind that this is only an authorization and depending on your card type and bank, it may be worded differently on the statement. Once the order ships, the card is then charged according to what has been shipped. An example of this would be if an order contained multiple items that shipped over the course of different days, the card will be charged on the day each item ships.

  Please contact me if you have any questions.

• Initial Complaint

  Date:10/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About June 1 I bought a lamp on Lamps Plus website. A huge charge of $98. I called and spoke to a lady regarding the return policy. I was told it was 90 days. I become busy with helping a close friend with serious health issues. So I went to return the lamp at the REMOVEDlocation around 87 days. I spoke REMOVEDthe manager by chance. She was less than helpful and said I was told wrong yet they would not stand behind the REMOVED. She was nice and took the return but failed to tell me there was a $38 shipping charge to mail it back. REMOVED. So I called LP customer service. She said I could return the lamp to the store since I already had a REMOVED. went back to the store and guess who helped us? Yep REMOVED. Not a professional. She did not know the system since it was allowed to take the lamp and refund and be done with the ordeal. More phone calls more precious time wasted. Finally I was given a free return label. We dropped it off at REMOVEDand the manager said the lamp was in new condition. Meaning we had to unbox it and have her witness the condition of the lamp. Yet when it was returned Lamps Plus charged me $12.REMOVEDrestocking fee. I called bc I am tenacious and I was REMOVED. I stayed professional however Then I got a promise to refund the $12 after 20 mins on the phone.. REMOVED! Then...wait for it...I received an email message I was charged $7 for some charge. Insane. This is about treating customers correctly. I will never buy another lamp from them. WE literally wasted about 3, hours of our time to resolve this. I wrote a review and got lip service from a REMOVEDbut no resolution only they were REMOVEDorting it to management. No call no follow up no refund no NOTHING. This needs to be REMOVEDorted so future customers don't get fleeced.

  

  Business Response

  Date: 11/10/2025

  Hello REMOVED. 

  Thank you for your patience and bringing this to our attention. 

  I would like to first express my apologies for the delay in communication in responding to your BBB complaint and hearing about your recent experience with our store and customer service. Your satisfaction is always important to us, and regret failing to deliver our best. We have taken immediate steps to investigate the incident. I'm happy to confirm, I reviewed your order and saw that we have issued your full refund back to your REMOVEDcard. Should you have any questions or need any further assistance please contact me directly at REMOVED. 

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two lighting fixtures. Both were indicated as eligible for a $75 discount, which I checked the box to accept. The light fixtures first appeared with the discount. Then that was erased.Then to try to save something I gave them my email for a $50 discount. I clicked to accept, but was not granted the discount. It was all a scam. My credit card was charged full price for the two items I ordered. Their customer service is closed, of course. So I am filing this complaint.

  

  Business Response

  Date: 08/12/2025

  Hello REMOVED, thank you for your message and bringing this to our attention. Were very sorry to hear you experienced issues applying our current promotion to your order. Im happy to investigate this further and share your feedback with our team for improvements in case theres a glitch that needs to be corrected. If you can please share information on what steps you took when the discount was removed from the cart.
  
  The fixtures you selected are eligible to receive the discount of $75.00 and I have gone ahead and applied the refund to your order. Depending on your bank, the refunded difference will be posted back to the original form of payment within the next 5-7 business days. Please note discount and/or promotional offers cannot be combined. If you have any questions or concerns, please feel free to contact me at REMOVED. 

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a floor lamp from Lamps Plus in October 2023 that features integrated, non-replaceable LED bulbs advertised to last REMOVEDhours. Despite only being used a few hours a day in a temperature-controlled office, the top LED failed in under 1.5 years well below the claimed lifespan.Because the LED is built-in, the entire lamp is now unusable. This is not normal wear and tear, but a product failure far short of the expectations set by Lamps Pluss own marketing. I reviewed dozens of customer complaints across REMOVEDsite, REMOVED, and REMOVEDshowing that this product fails frequently in under two years.When I contacted customer service, I was told the product was out of warranty and was offered only a 10% discount on a new lamp which does not resolve the loss of value or the clear defect in the product. They declined any refund, replacement, or store credit.

  

  Business Response

  Date: 06/26/2025

  Hello Douglas, 

  Thank you for bringing this to our attention and providing us with your feedback. It's
  important to us that our products perform well and last. I appreciate you allowing us the
  opportunity to look into this issue and make things right for you. Unfortunately, the order is past our one-year warranty period for a replacement and past the 60-day window for a refund. However, due to this defect, I'm happy to issue you a one-time exception and process a full refund in the amount of $196.08. Depending on your bank, the refunded difference will be posted back to the original form of payment within the next 5-7 business days. I'm happy to assist you with finding an alternative floor lamp and honoring the original discounted offer of 10%. If you have a selection in mind, please email me the style number to [email protected]. If you need any assistance, please let me know. 

  Customer Answer

  Date: 07/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23520779, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Douglas Thorpe