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Business Profile

Wholesale Computers

Visual Land, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Computers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    tablet i ordered isnt working its under warranty the will not get back to me and when i call message says closed want a ne tablet this has been going on a few months now

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a tablet from Visual Land, through QVC, on 6-02-23 which is still under warranty. However Visual Land *** sent me a RMA number to trach the return of the tablet, but stated I needed to pay out-of pocket to return the item to them for repair or replacement. Even though it is under warranty. This is an undue expense to me as a consumer, this extra expense for return of the faulty product should be on them not me.

    Business Response

    Date: 03/07/2024

    Hello,

    We sincerely apologize for any dissatisfaction with our exchange policy. However, we've taken the initiative to reach out to the customer as a gesture of goodwill, offering a prepaid shipping label to facilitate the tablet exchange and ensure the customer receives a functional device.

    Please don't hesitate to reach out to our support team at ******************************************

    Sincerely,
    Visual Land Inc 

     

Visual Land, Inc. is NOT a BBB Accredited Business.

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