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Business Profile

Car Dealers

J's Auto Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

This profile includes complaints for J's Auto Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J's Auto Connection has 2 locations, listed below.

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    • J's Auto Connection

      3612 Southern Oak Dr Ceres, CA 95307-7116

    • J's Auto Connection

      1600 Crows Landing Rd Modesto, CA 95358

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a vehicle with trade in value off the car lot 30 day warranty honored by dealership sales man is ar vehicle was driven off the lot after purchase and check engine light displayed on day of purchase we notified the car sales man ***** and **** at the time to schedule an appointment for warranty but had been put off for numerous times and the vehicle became unmanageable to drive due to the issues pertaining to the check engine light the vehicle was brought back to the dealership and has been there for 3 weeks claiming no a mailable mechanics to repair damage of the vehicle date start of purchase July 24,2022 and day of vehicle being brought in had been oct, 29th and today's date Nov 15th and car has not been worked on we have been paying for a car we are not utilizing auto sales manager has not been cooerati e in giving a rental service or replacement vehicle while we continue to miss work and medical appointments during this time. Resolve either by repayment of money to get another vehicle or replacement vehicle for selling us a vehicle that had faulty engine issues pertaining to the sale of the vehicle as of today we continue to be out of work due to transportation issues and believe this could have been resolved if they had been forthcoming and honest with the issues pertaining to the car .

      Business Response

      Date: 01/11/2023

      see attached*

    J's Auto Connection is NOT a BBB Accredited Business.

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