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Business Profile

Preserved Flowers

Corazon Gift Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Preserved Flowers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advised guaranteed delivery of order by 5/26. I ordered and although I kept getting an email that shipping label was created, it was at least 2 days before picked up so I knew I wouldn't receive on the 26th. I received 10pm on 5/27, after the event i needed them for on the 27th. I also order butterflies to go with the flowers which were not included. I asked for refund for butterflies and a concession since it wasn't delivered on time. I was told they don't issue refunds/credits because they are a small business. We've been going back and forth over email from 5/27 - 6/25 with no resolution. Each email from them is a different response.

  • Initial Complaint

    Date:06/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 1 purchase the flower arrangement for my wife for Mothers Day. I wondered the impression that it would look like the advertisement on their website when I got it. It was my surprisethat it was taken apart, and I had to put it together, which not look anything like the picture that they were selling because Im not a person who is really good at doing those things thats why I bought it from them and Im just really disappointed how they deceive people. They claim that they have been listed under shipping policy, but I think that it should be more clear on the website. I dont know how many people will take the time to read shipping policies so I think that theyre just believing people and taking their money and either way it goes up, the box came short of what the amount of products that I was supposed to be received, and they did not wanna.

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on May 6th and paid extra for Guranteed delivery for mothers day... was received the day after... didn't open the box and wanted to return it they said no I asked if I could just get the money back for the extra delivery they ignored my request i did a random request and same thing happened again...

  • Initial Complaint

    Date:05/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers and I only had one day to deliver to pick from. After I order the flowers and my wife birthday comes and goes, the flowers still aren't delivered and I asked for a refund and they told me no. Still haven't gotten the flowers to this day.

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a glitter rose bouquet on 2/23/2025 thru ************************ and shortly after received an order confirmation from ******************************** I simultaneously got an e-mail from an address disguised as the company, but had an e-mail address of *************************** It read:"Hi ******! I am reaching out because our system has flagged your purchase information as highrisk. We take the security and privacy of our customers very seriously, and to ensure that your personal information is secure, we must verify your identity in order to complete your purchase. Please respond to this email with the following information:A screenshot of the hold/authorization from the payment method you used from your bank app or financial institution and picture of the ** associated with the credit card on file.Thanks for your understanding!"I recognized this was a scam immediately and didn't respond. I believe this business attempted to scam me by asking for personal info that wasn't necessary as 2 days later on 2/25/2025, I got an e-mail saying my order had been shipped, confirming that this e-mail was fraudulent/no ** verification was needed to complete my order.On 3/1/2025, I got the order and immediately noticed the product quality was poor. The glitter from the roses was shedding everywhere despite not having taken the item out of the box. On 3/7/2025, I e-mailed ******************************* describing my experience, asked if the shedding was normal/I got a defective product as none of their ads show/mention excessive shedding, and asking for a refund since I was not satisfied. The company responded to my e-mail on 3/7/2025 with a generic message that didn't address any of my concerns and said they couldn't do anything. I e-mailed again on 4/3/2025 explaining that my concerns were not addressed and I would escalate if no solution was offered. They responded same day with the same generic message. I want a refund as I believe this was false advertising of their product.

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is ridiculous. They hijack your money by not issuing a refund. Ordered flowers on 2/12/25 and still havent received my order. They refuse to compensate for the lost time, and ultimately now choosing not to refund my money. Simply put, they failed to deliver in a timely manner, and REFUSE TO OWN UP AND REFUND MY MONEY. They refuse to even give a timeline on when order would be fulfilled. Heres a timeline. 2/12/25-ordered 2/24- emailed:Hi Im following up on my order.Its been 10 days so far. Reviewing the tracking number, my order hasnt even shipped yet..-no reply-2/27: followed up Hello, I havent received my order . Whats going on??-Hi im getting really disappointed as I havent gotten my order yet. I can understand if theres a delay but I ordered on the 12th and its been more than two weeks without any courtesy notice or anything! Why is my order coming in?-no reply-2/28 Hello, I didn't receive any contact from you folks. I tracked my order and it's still in ******. Id appreciate someone reaching out to me because you guys are late and not communicating .2/28 -FINALLY REPLIED Hi ****,We deeply apologize for the delay with your order which is beyond our control, but I completely understand how frustrating this must be. As a small business, we rely on every order, so this situation really hurts us too.I truly appreciate your patience and hope we can work something out that makes you happy. Thanks for your understanding!Fast forward to 3/5 Hello, This has been a month since I placed my order. I can only be so understanding. This is well past a month, and no type of compensation was even offered to remedy this situation. Please issue a refund within 7 business days.Its now 3/21 and nothing has been received and they refuse to pay up and refund my money. These people are sick!

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered roses from the merchant, and unfortunately, the experience has been disappointing. The order was significantly delayed beyond the expected delivery timeframe. When it finally arrived, several items were missing from the package.I promptly contacted the merchant to address these issues and requested a refund for the missing items. Despite multiple follow-ups, I have not received a resolution. The company told me to ship the item back to them so I can receive a refund. After shipping the item back to them with confirmation that it was delivered to them, they stopped responding to me and did not issue me a refund after multiple follow **** I am writing to provide the requested proof regarding my disputed order. Attached, you will find screenshots documenting the following: A detailed explanation of what was missing from my ******** attempts to contact the store, along with any responses from the store.These screenshots serve as evidence to support my claim that the company has failed to fulfill my order correctly and has not resolved the issue despite my efforts to reach out.Given the circumstances, I kindly request Klarna to assist me in disputing this charge and issuing a refund for the undelivered items. I have attached all relevant documentation, including my order confirmation, delivery details, and correspondence with the merchant.

  • Initial Complaint

    Date:03/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The package wasn't delivered as planned and was sent back to the retailer. The retailer failed to respond in a timely manner and when they responded could not provide the tracking number for the reshipment. The order has now been delayed for a month.

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complete scam! I ordered them in January for Valentines Days and still havent received them. They refuse to give me a refund and it still hasnt shipped. They said its on its way but has been in the same place in ********** since the day I ordered them. Complete SCAM!!!! Save your money and let everyone know!Today is March 3rd AND STILL NO ORDER!!! Checked with the post office on the tracking number!! COMPLETE SCAM!!!!!

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought this for my wife after seeing a video about the product. This is nothing like advertised. first it comes in a shoe box all dissembled and no instructions. you have to put evertything together. and the quality is like a dollar store quality. i have opened a returned with my credit card since they do not want to accept the return. ****

Corazon Gift Co is NOT a BBB Accredited Business.

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