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Business Profile

Online Retailer

Upustyle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my credit card and later discovered that this is scam via online info published about UPUSTYLE.Their email address do not work. I sent a reply an the email did not Send. It only went into my draft email category.Please take necessary action to stop shut this evil down. The company could be in ******* or in ***** or in the ******.Please shut this business down.THANK YOU.

    Business Response

    Date: 09/12/2023

    Sorry, we did not find this consumer's order. Please provide the correct order information, thank you.

  • Initial Complaint

    Date:05/03/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** was spent with the company. The return policy is that you can get a full refund if you are not happy.Product I received Is not what I ordered and they only want to give me a percentage refund.

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased 2 Pair of Shoes from Upustyle on Nov 27th, 2024. I have tried to reach this company about my Purchase. I regret trying to
    Purchase anything from this Company. I read the reviews after I had Purchased the shoes. I've reached out to this Company numerous times, to no Avail! I just want my *** back & be done w/this Website. I think they are scammers. Please get my money back , or I will/can contact my Bank to get my money back. I have learned to read Customer's reviews on a Website I'm not familiar with. Please help me get my money back. Thanks Soo much Sincerely ****** *******

    Business Response

    Date: 01/27/2023

    Business Response /* (1000, 5, 2023/01/14) */
    Contact Name and Title: **************
    Contact Phone: ***************
    Contact Email:******************
    Dear Sirs or Madams

    Thanks for your message.

    There may be some misunderstanding between us and the customer.

    We do not receive the emails that she requires to return the products.

    The customer may mistakenly send the emails to another email address. So we have no way to contact her or reply to her back.

    The only email we receive is her request to change the color of the shoes.

    We have issued a 100% refund to the customer ************** and sent her an email to inform her.

    You can check the attached pictures for reference.

    If you still have questions, please do not hesitate to inform us.


    Best regards

Upustyle is NOT a BBB Accredited Business.

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