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Business Profile

Event Ticket Sales

StreetTeam Software LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: BBB Complaint - Unresolved Refund Case - Inquiry #*******, Booking Ref: PXRBKLPK Dear Better Business Bureau,I am lodging a complaint against StreetTeam Software LLC (Pollen) and Trippr Network ******************* **** (Trippr), organizers of the "Day of the Deadmau5 *****" event, October *****, 2021.I could not attend due to a positive Covid-19 test, a situation explicitly covered by their terms: If you cancel your trip or if Pollen cancels due to COVID-19 related government restrictions, you can choose to be rebooked or request a 100% refund." After providing the necessary proof, a refund of $289 was confirmed via support email.Despite multiple follow-**** the refund remains unresolved, and communications have ceased from their end. This breaches their own terms and exhibits an alarming lack of accountability, which is of concern to me and others similarly impacted.The companies in question operate from:- Pollen: ************************************************************************** - Trippr: ************************************************************************************ Attachments include proof of Covid-19 test, email correspondence, and confirmation of receipt of my documents.Your assistance in resolving this matter would be greatly appreciated.Sincerely,*********************** ********************* ****************************************************

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two event tickets to ******** *********** and have yet to receive a refund. The event was supposed to take place from September 29th- October 1St. The event was canceled September 2nd, three weeks before the event date. The email stated that an automatic refund was going to be sent. Nothing came. I reached out to my bank and I was refunded my last payment (on my payment plan) through ********** but am out about $1076 still. They only refunded my last payment do to the rest of the payment plan being out of the refundable time line. I saved for a long time and this amount is very significant for me. I messaged customer service and received no response. I directly emailed their head staff, tweeted them, and directly messaged them on Instagram and ******** No response aside from the lol sent to me on Instagram. I made a claim with the Better Business Bureau a few months ago-but no luck. Booking reference: LTRYNQKS

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need help disputing a charge that I made on 3/11/22 for $1618.20. These are tickets for a concert and hotel package Through Pollen.co. The travel/event company went out of business and bankrupt three weeks prior to the event date that I purchased. The event date was supposed to be 12/1/22 - 12/5/22. I have tried contacting this company for months regarding a refund, but have gotten nowhere. Their website and contact information has been non-existent.I simply just want my money back for the event that never happened.

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trip through **************** which is now All Roads Travel a company under the parent corporation of Pollen or StreetTeam Software LLC. In October of 2022, I canceled the trip through the booking site Pollen.co with an inquiry form they provided. I never received a response. I noticed later in the month that I was charged for October when I should have not been. I contacted them again through the same form. This form works in such a way that only they have copies of it and, while it had my email attached, it was not sent from my email directly. This eliminates the possibility that I could show the cancelation requests without them sending the proof to me. The contact information on Pollen.co is fake with a fake phone number and a fake email. I believe this entire site to be a scam that is looking to take advantage of college-aged kids. I have requested on multiple occasions a simple refund for the 2 wrongful payments. They hide their true name under a pseudonym and the name "StreetTeam Software LLC" can not be found anywhere on the website besides for specific legal documents. Each payment was $148.62 and I have now payed 7 of them. I am requesting them to refund the last 2 which occurred after the cancelation and should never have been charged in the first place.

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1398 for 2 tickets and hotel stay for ******************** put on by ******. (September 29th- Oct 2nd.) I chose their payment plan option and in the first month they charged me for three months of payments. I was able to dispute it with my bank and get the money owed to me back. I asked******* for a refund since I no longer trusted them and they agreed to give me a gift card with my amount paid to them on it. I then just started a new payment plan with them for the same event since I wasn't interested in anything else they had to offer. They canceled the event September 2nd and in the email said refunds would be issued within 60days. After 60 days I contacted******* and no response. I contacted my bank and because this was a payment plan they could only refund my final payment to*******. I still have not received a response from them via email. I reached out to them on their official Instagram and they responded "lol."

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $2998.00 for an event that is not happening. We cannot reach anyone at pollen for answers. We found out about the cancellations from the hotel. Pollen has not yet sent or announced this cancellation. No one answers. Please refund our money Pollen.

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021, I began a monthly recurring purchase for a concert put together by Pollen. ************************************************************************ It was scheduled to occur February 17-22, 2022. I had 4 payments of $484.50 and 1 down payment of $60. The down payment was scheduled August 19. The first payment on August 22nd, second on September 22nd, third on October 22nd, and fourth on November 22nd. All were in 2021, and all in the amount of $484.50. The concert was canceled due to covid restrictions*********** and I was granted a full refund. I had been promised and informed that my refund would be granted well before today, but nothing has been received. I will have emails attached from Pollen customer service, and bank statements from my Chase checking account as proof of my claims. The reason I have waited so long to claim these charges, is because of the statements made by Pollen on my refund.

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is to file a complaint against the Pollen ************* corporation. They set up a music festival ********** Took $3100 from me for access to the festival with hotel*********** The event was "cancelled" just days before due to Covid restrictions. I filed a refund request and was told my refund would be given to me within 90 days. It had been 10 months with no resolution, no refund, and ZERO communication from their customer service. Leading me to believe my money is lost/gone/scammed.

  • Initial Complaint

    Date:09/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I purchased ticket to ********* ************** festival ************ on feb.20 the. The festival was cancelled with no explanation..my #*********. The festival was to be May 12-15 at end of April was notified that it was cancelled. Have tried to get ahold of them with no response..they owe me $197.10 for the ticket cost. Thank you for your time

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2022, I entered a monthly payment plan online with Pollen to attend ******************** Vacation. The event was scheduled to take place 9/29/22 to 10/2/22.

    Between February 2022 and August 2022, I have been charged $1,428.78 by Pollen for services that will no longer be rendered.

    I learned the week of 8/9/22 via online news reports that Pollen entered administration, one of the three main types of corporate insolvency procedure ********** They have laid off a significant portion of their staff.

    Upon learning the above, I, along with other attendees************************* Vacation, started tracking what was happening with Pollen in the news and on social media.

    We have also remained in direct contact with********* representatives to learn of any new developments on their end. Pollen stopped replying to********* representatives during this time, leaving them in the dark alongside the attendees.

    News reports and social media posts during this time brought the current class action lawsuit to our attention. They are facing a class action lawsuit filed on 8/12/22 from many of their ex-employees who "were left with millions of dollars in unpaid wages and expense reimbursements."

    As a result of all of the above, on 8/17/22,********* issued a statement ************************ canceling********************* Vacation.

    Per Pollen's cancellation policy, bookers are entitled to a full refund if an event is canceled by Pollen or its associated vendors - in this case,*********.

    Attempts by********* representatives and Pollen customers to reach Pollen customer service for a refund have gone unanswered. Pollen isn't responding to emails (automated responses only) or phone calls (number is disconnected) about issuing refunds.

    This is essentially a Fyre Fest scam scenario. Please help!

StreetTeam Software LLC is NOT a BBB Accredited Business.

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