33 Customer Reviews
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Review from Timothy M
1 star09/15/2024
I like some of their products but I am having problems with one, and I cannot contact them. I’ve called twice and had to leave messages and never been called back. I’ve emailed them at their customer service address, and again, no response. I’m stuck with a defective piece of clothing and the company will not respond. I won’t be giving them any further business.Review from Elizabeth M
1 star01/23/2024
I purchased four shirts for my husband for Christmas 2023 and returned all four as he did not care for them. I spent a total of $441.05 with free shipping. I returned all four shirts on January 3 and just received my refund of $413.82. I was surprised as the official 32BarBlues documentation regarding returns says, "a small fee of $8.50 will be deducted from your merchandise credit" I thought that was fair. I expected a refund of $432.55 and got $413.82, a difference of $18.73 from what I expected. I called their customer service number and got a call back. The lady said that I was charged $16.95 plus tax of $1.78 for the original shipping and the 8:50 for the return. This totaled a deduction of $27.23. No where did I see I would be charged for the original amount to ship the merchandise. When I questioned her she said they were a small business and thats what many small businesses do...I really think they should be very clear about their return policy and charges. I would never buy from them again. This whole process was time consuming and upsetting.
32 Bar Blues LLC Response
01/29/2024
E********, Thank you for your message. We understand your frustration and have passed along your information to our customer service manager. Please note, our return policy is on the back of our customers invoices and it does go into detail about shipping and handling fees. -32 Bar BluesReview from Nancy D
1 star12/26/2023
Charged me for overnight delivery then blamed UPS for not delivering on a Saturday! It should have gone to another carrier for Christmas. I was offered overnight for a premium price which I accepted but got it 4 days after ordering! After 3 emails & phone call only to refuse to return the overnight charge! NEVER BUY FROM THEM!!!!! She called me and was arguing that I should have read their terms!!! Just what I wanted, expensive purchase followed by a nasty customer service. Probably better to buy in China at least you can expect to get screwed!32 Bar Blues LLC Response
12/27/2023
N****, Please contact customer service so we can further assist you.Review from Robin W
1 star12/23/2023
Terrible service! Ordered an item 11-30 and on 21-20 I received an email saying my order was being cancelled. Left me with no gift and had to scramble as I was traveling the next morning. I will never order from this place again!32 Bar Blues LLC Response
12/27/2023
R****, Please contact customer service so we can further assist you.Review from dan w
5 stars12/05/2023
I have nothing but good things to say about this company and their clothing. Love the styles/fit even though the pricing is a little high you ultimately get what you pay for. Recently I placed an order and screwed up the shipping address (my fault). A simple email and they were working to resolve quickly. When it couldn't be resolved they shipped me a new order 2nd day air on them right away. Great customer service in my mind. 5 stars all the wayReview from Kathleen M
5 stars11/23/2023
AMAZING QUALITY!! I bought the Blue Corduroy jacket And couldnt be happier Im a womens large and the Mens medium fit perfect!! Nice coat- lined. Very stylish32 Bar Blues LLC Response
11/25/2023
K*******, We appreciate the positive review, and thank you for your business. We hope to hear from you soon. - 32 Bar BluesReview from Gary C.
5 stars11/15/2023
I’ve purchased from 32 Bar Blues for years….jeans, shoes, shirts, t-shirts, leather jacket. Expensive is subjective. I’ve found the price vs quality is exceptional. Everything, except a couple of t-shirts, have been of outstanding quality. The t-shirts with the 32 Bar Blues label have been great. If it’s from a third party, like major musical manufacturers or bands, not so great. I’ve only needed customer service once. They were available, responsive and met my expectations. I will continue to buy from them.32 Bar Blues LLC Response
11/20/2023
G***, We appreciate the positive review, and thank you for your business. We hope to hear from you soon. - 32 Bar BluesReview from Calin S
5 stars11/14/2023
Fast shipping, good quality ,return label included...Satisfied with this seller32 Bar Blues LLC Response
11/15/2023
C****, We appreciate the positive review, and thank you for your business. - 32 Bar BluesReview from Richard D
5 stars11/10/2023
have no idea why all these reviews are so negative! I just got a huge shipment of clothes, thinking I'd keep maybe 10% of them, but the clothes were so fantastic that I am only returning about 10% of them. The clothes are definitely NOT cheaply made or thin. They are of very high quality and they feel and look FANTASTIC on me. I am so impressed with the quality and fast service. All I can think of to explain the terrible reviews is they might be a hit job by competitors who want to knock them out of competition. Trust me, when you get these clothes, they will exceed your expectations in every way. Great fit, look great, and look to be the kind that will last a long time!Review from Pau J
1 star10/10/2023
Tee shirts are poorly made. The thinnest and cheapest materials are used which makes them deteriorate quickly. I own 4 tee shirts that my wife purchased for me as Christmas gifts. I am a music enthusiast so these shirts were appealing. Although, the graphics on the shirts are superb, they did not hold up to machine washing. I only wore 2 so far. I’m afraid to open up the packets and wear the others. I’ll keep them as collectors items or maybe sell them on eBay for more money.32 Bar Blues LLC Response
10/16/2023
Dear customer, We appreciate your feedback. We are more than happy to find a resolution if you would like to contact CS at 805-***-6613. Customer Service
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