Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased an airline ticket for ***** Airlines online for $270.59. We received a confirmation email with the following:September 25, 2021 TRAVEL BOOKINGS ************ $270.69 Location TRAVEL BOOKINGS ************ ca Posting Date September 25, 2021 The flight is for this coming Thursday, so we were checking to make sure all of the information was correct, but we couldn't find it on *****.com. We called delta and they didn't see the booking either. We tried to call the phone number above and the number is disconnected. We looked at the credit card statement and see the charge with the same name and number.Not only are we without the reservation, booking this late will cost another $350.It looks like a scam at this point.Business response
11/03/2021
Please see attachedInitial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attended a web presentation about sor travel. I was promised a cruise certificate for attending. I watched the presentation and spoke with an agent in ******** named *********************. I was told the gift certificate will arrive via email. It has not arrived and I can't locate any person at their corporate officeBusiness response
09/02/2021
Please see attached
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2173 Salk Ave Ste 300
Carlsbad, CA 92008-7383
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.