Reviews

Review Details

• Review fromBarb P.

  Date: 07/31/2023

  1 star
  On 6/1/23 (Order RF1507149) I purchased 2 pair cushion vista hi Reefs and after receiving them per your website they were 20% off! On 6/29 I sent an email , via your website, requesting a price adjustment or a return authorization and to repurchase at the new price. On 6/3, 6/29 and again on 7/27 sent followup emails per your website never to receive any response!The contact number for Reef customer service insists that all issues must be resolved by email which I did as stated above! Reefs customer service is beyond poor and will never purchase their products again and will advise my friends the same!!!!

• Review fromJohn O

  Date: 07/29/2023

  1 star
  **************** is non existent. No way to get help with wrong orders shipped or returns.

• Review fromAllison B

  Date: 07/27/2023

  1 star
  Should give 0 stars. I ordered two pairs of shoes earlier in July of 2023 and come to find out the tracking number was a duplicate (says shipped in April of 2023 in ******* not at my address). Contacted **** and they informed me that its probably a scam and used a duplicate tracking number. No one is getting back to me and refunding me my money or sending me my shoes. I will take further action and contact my bank for fraud.

• Review fromMary B

  Date: 07/14/2023

  1 star
  I ordered sandals online from the 4th of July sale. Order number RF1616096. On June 30th, my order was on the way. I was given a *** tracking number as soon as the parcel was shipped.Apparently, **** takes over the rest of the shipment. IDK why? The email tracking said the package was delivered at 11:27 am on July 2nd on Sunday. We have security cameras, and I was in at 10 am. No box was delivered. It just said, "Left with Individual." Which individual? No signature required, so the package can be left with anyone. I will never order from this company again. C*** shipping, and I reached out to the customer care via email. I hear crickets. l'm out $75. What a waste of money and time. Reef needs a better shipping company and customer care service like Amazon or Nordstrom. I learned my ****** and will tell my friends not to order from Reef. Reef doesn't care about client retention.

• Review fromAnya V

  Date: 07/06/2023

  1 star
  Placed an order on 06/22 package was never received. The package is obviously lost. *** tracking also is not updating. I filed a claim with ***. Reef would not respond to any emails. So disappointing, will never purchase from them again and will tell others about it. They rather loose customers then refund 70$.

• Review fromCynthia V

  Date: 06/30/2023

  1 star
  I ordered a pair of sandals for $70 never received them and they refused to respond to my emails had to call my bank to try to get the money back, I waited almost 2 months for the sandals and or response nothing so I will not be buying through this company again

• Review fromNicole W

  Date: 06/26/2023

  1 star
  Placed an order weeks ago and have not received anything. I've tried calling customer service - they are not accepting phone calls. Tried emailing 3 times and have not gotten any responses. This is a complete scam. Do not order from them.

• Review fromCristy T

  Date: 06/07/2023

  1 star
  Sent the wrong sandals in the wrong size and will not allow me to call them. They only allow you to email them and no one is answering it. It's been over a week. Don't order from this company. They have awful customer service.

• Review fromIolana B

  Date: 02/28/2023

  1 star
  Purchased a womens cushion vista sandle in January 2023, a little over a month later and the top edges of the shoe started to fray all over. I contacted company to see if I could get an exchange or refund. Twice they sent me a their return policy. They basically couldn't do anything for me as it went over the 30 day return policy. My issue is the quality and shoe, it seemed that once they got my $60 they didn't care to stand by their product. They did give me a one time 20% off code, which I will not use as I will never buy or recommend their company again. As they there are many other companies I can put my money at.