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Business Profile

Insurance Inspection

Zoom Professional Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Inspection.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello , My Name is ****** ********* I am writing to formally express my concerns regarding a recent audit conducted by Zoom Professional Services related to my insurance policy with ****************** My policy commenced on November 13, 2023, and I terminated it on July 5, 2024.I have received two letters from Zoom Professional Services regarding a policy audit, dated January 11, 2025, and February 17, 2025. In these communications, I was requested to provide sensitive personal information, including profit and loss statements, bank statements, and tax returns.I wish to highlight that I canceled my policy four months prior to the one-year ***** ****** ******, an employee at ***************** located at **************************************************************, informed me that there would be no outstanding payments owed to Zoom Professional Services. He indicated that the purpose of the audit was to determine if I had engaged in any work outside the scope of my policy, which I can confirm I did not.Despite this, I have now received letters indicating that I owe $9,000. I firmly believe that this demand is unwarranted, and I am unwilling to provide any personal financial information or make any payments, especially considering the negative reviews I have encountered regarding Zoom Professional Services.I am concerned about the potential for this matter to escalate to collections and would like to understand how I can proceed to resolve this issue effectively. I appreciate your attention to this matter and look forward to your prompt response.below you will find all the information on hammers insurance and Zoom professional services **************** ********************************* phone number ************ ***** ******* #******* **************** ****** ****** ******************************************************************************************* License number ******* Zoom Professional services ***************************************** Phone Number ************

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Regarding Unjust Charges and Service Issues Dear Zoom Customer Service,I am writing to formally lodge a complaint regarding the recent charges and the overall service I have received. I was charged an amount of ***** DB, which I believe is unjustified. This charge came about after my revenue was deemed excessive by your service, leading to an audit initiated by my insurance company. However, it has become evident that there is a lack of transparency surrounding the revenue statements provided by Zoom.Additionally, I have encountered significant issues that have caused me distress, including a misleading charge of $1,300 related to lawsuits and liens placed on my property. Upon further investigation, I discovered that these actions may not be legitimate, which raises serious concerns about your company's ************ insurance company is also experiencing difficulties in dealing with ****, and I have noted multiple complaints against your company on the Better Business Bureau website, notably with an "F" rating. This has further eroded my trust in your services.I urge you to review my case and provide a detailed statement regarding the charges and the reasoning behind them. I am seeking a resolution to this matter and hope to avoid further escalation.Thank you for your attention to this serious issue. I look forward to your prompt response.

  • Initial Complaint

    Date:01/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a small company and I had a 3rd party Audit by Zoom Professional Services, we complied with all orders of business. They would keep asking for documents we sent. They finally sent an email stating we have complied with all the messages documents. Now I have a letter stating that I owe $6800 for non compliance that it needs to be paid to them directly which I dont know who they are nor did I ever have any affiliation with this company. The letter threatens collection and litigations. After reading many reviews this is a common complaint of how they scam people. The next approach needs to be a class action lawsuit filed through the Attorney General.

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending me emails stating that I owe them more than $13,000. I don't know who they are, or what service they provide. I have never done any business with them or had any kind of an account. They are simply sending emails demanding money. Now they are calling and leaving messages. This is harassment for money of services never provided. I believe this is FRAUD!

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While never signing a contract or agreement to work ***** company sent me a letter that they have to conduct an audit on my company. Moreover, threatening to collect ***** from me in case of not being compliant with their requests to provide all my financial and personal data for the audit.

  • Initial Complaint

    Date:08/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received emails from ******************************** and "*****************************" attempting to collect $13,045.18 for "Zoom Professional Services". as well as a cell phone call from "*****************************" (his number is **********) We have no contract or other involvement with any of these companies, and want this undue harassment to cease. We do not know of any of these entities, and from what we have researched online, it is a total scam.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is demanding money on a made up audit. They ask for general audit of $15,000.00 with no paper work, documentation, no explanation, and just purely made up. They demand paperwork or threaten lawsuit. I spoke to my insurer and they have no idea who they are. These people appear to be a scam, but what started at $15,000.00 dollar demands, they know are requesting $42,000 in 15 days. These numbers are totally fake, made up, and when you request documents and explanation they just keep saying they are going to sue for it. These request appear to be a shake down on companies. No documentation, no explanation, just demands. You got to wonder how EVERY single customer or complaint says they demand the same exact number of $15,000.00. This company needs to be reviewed.

  • Initial Complaint

    Date:06/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a profit and loss statement to them with wrong amount of gross sales number on it, I realized the mistake within days and called them and spoke to them about it and resent a new profit and loss statement with corrected amount on it. They completely ignored the new paperwork I sent and did the audit with the wrong gross sales number. I sent them copies of the new Profit and Loss statement at least three times. They said that was not good enough, so I had my bookkeeper send them Profit and Loss statement along with tax return for them to review also. Then I sent them all my bank statements for the audit year. They sent e mail today stating that that the audit was closed, and they would not return the $618 that I sent them for the audit that was not correct, Gross sales on the incorrect staement was ******* and the actual sales were ******* so there was no way I owed them 600. They do not answer the phone and are very hard to communicate with. Nothing but a bunch of CROOKS!!!

  • Initial Complaint

    Date:04/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently being harassed by this company who keeps requesting documents and when the documents are sent they change the criteria and send threatening notices regarding the documents they receive. I have received legal threats if not responsive within a certain timeframe but yet it takes them weeks to get back to you and or respond. When they finally do get back to you they simply claim that the document now needs something else that was never requested in the first place. Total run around. I paid in full then got cancelled without notice being given for two months. Then they put me under audit because they do not want to pay me back for monies owed for a policy that was only bound for a couple weeks. This company is trying to find any reason possible to not make right their mistakes and refuse to answer any questions regarding my account. I express to anyone considering using this company to refrain. You will be treated poorly, and you will be harassed and threatened with legal actions. They will keep requesting the same documents over and over even when you have already had your CPA send over what they have requested. Very unprofessional company with terrible or no service provided. Never pay this company in full!! Just stay away completely. Bad, Bad, Bad.

  • Initial Complaint

    Date:03/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a letter with a notice that I have an expired policy audit of a policy I paid and no longer have.The letter claims that it is the 3rd one I never got any letters or emails They want 13K This is absolute extortion, I will employ counsel as many prior complaints urge.Trying to explore class action because it seems they are doing this to many people This behavior is absolutely unacceptable.

Zoom Professional Services is NOT a BBB Accredited Business.

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