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Business Profile

Pharmaceutical Manufacturer

Life Technologies Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a preventative service from this company for one of our medical instruments, and we have p***ared it. They are refusing to schedule the service after quoting us and having us provide a p***ayment. They think we owe them a balance from two years ago, and we have provided them with proof of payment, but they still are refusing us. They have now refused to respond to us via email and phone calls. Our instrument is down, and they are refusing to refund us or provide service. Their departments are at odds with each other, but they are punishing us as a customer for their clerical errors. The sales *** who sold us the instrument no longer works for their company, and it took them two years to finally reach out to us about something we paid for already. We ordered a preventative service from this company for one of our medical instruments and p***ared it accordingly. After providing us with a quote and requesting a p***ayment, they are now refusing to schedule the service. They claim we owe them a balance from two years ago; however, we have provided proof of payment, yet they continue to deny our request. Additionally, they have stopped responding to our emails and phone calls. Our instrument is currently down, and they are neither providing a refund nor scheduling the service. There seems to be a lack of communication within their departments, but we, as customers, are being punished for their clerical errors. The sales ***resentative who sold us the instrument no longer works for their company, and it took them two years to finally reach out to us regarding a matter we had already paid for.

Life Technologies Corp is NOT a BBB Accredited Business.

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