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Business Profile

Mental Health Services

CHE Behavioral Health Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been seeing a therapist through *** from 9/5/2023-3/14/2024. My therapist was going to be leaving *** and was going to have *** transfer me to a different therapist within ***. Upon her inquiry to *** about me being transferred, she was informed that *** could not assign me to a new therapist because they had stopped taking my insurance some time ago. *** never notified me or my therapist that they had stopped accepting my insurance. Despite *** having not taken my insurance, they continued to bill me for what my co-pay would have been. I have inquired with my health insurance about this (LA Care) and they told me that this is fraud because *** is required to notify me and my therapist, and they did not. They are currently trying to bill me for $1,020 for sessions (10/5/23-3/14/24) when they did not accept my insurance, and did not notify me of this change. **** (my therapist) tried to help resolve the issue with ***. *** admitted that they should have stopped providing services once the bill reached $200, but did not. And again did not notify me aside from sending me bills. I have attached a copy of the email exchange that shows **** (therapist) inquiring to *** and *** responding and admitting they didn't handle the situation as they should have. If I would have known that *** had stopped accepting my insurance, which would have meant that I would not have been able to continue therapy and would have instead been forced to start from scratch again with a new therapist, I would have likely sought care elsewhere.

CHE Behavioral Health Services is NOT a BBB Accredited Business.

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