Complaints

This profile includes complaints for A Breast Pump and More's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A Breast Pump and More

  6241 Yarrow Dr Ste A Carlsbad, CA 92011-1541

  
• 

  A Breast Pump and More

  6005 Hidden Valley Rd #230 Carlsbad, CA 92011

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Breast Pump at the end of April on May 2nd got a an email from the company regarding needing a picture of my insurance card. I emailed back a picture of the card as requested. Two weeks later I hadnt heard anything and I tried to call and nobody answered so I left three voicemails and nobody called back. I finally received an email saying the exact same thing as the first one and I had replied to the email that a photo had already been sent to this exact email however I forwarded the email with the information yet again. It is now almost July and I have not heard a single update I tried to call 20+ times and never once did anyone pick up. Every time I left a voicemail and never received a call back. I tried to text the company multiple times and same as calling, no response. I Finally found the original email I was sent and replied to it stating my concerns as I am due to give birth soon and still do not have a breast pump. I received an email back stating my order is still processing because they needed my doctors information. Never once was I reached out by the company so they can obtain this information.

  

  Business Response

  Date: 06/25/2025

   Were sorry to hear about the communication difficulties regarding your breast pump order. Our intake supervisor made multiple attempts to reach you via text, email, and phone to assist in resolving your order and ensure timely shipment.
  We understand how hectic things can get, and we apologize that we were unable to successfully connect. At the time, we were awaiting a prescription from your healthcare provider in order to proceed with processing the order.
  Thank you for your email on June 24, 2025,letting us know that youve received a breast pump through another provider and would like to cancel your order. We have submitted your cancellation request,and it is now being processed.
  Please let us know if you have any further questions or need additional assistance. Thank you.
  
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has gotten ahold of my medical insurance information, my address and my phone number without my consent or authorization and has used it to scam my insurance and bill them for a product I never ordered. This is the email I sent them the day it happened, (today 06/12/2025): Do not send me anything, you have somehow gotten a hold of my insurance information as well as my address and I do not know how. I will be contacting my insurance to deny any claims you may make to them. You are scamming me and my insurance. I have an email from fed ex as well as a text message from your staff asking me to verify my information which I never did. Id suggest your email a return slip because I will not be charged and neither will my insurance company be paying for a pump I never asked for and never consented to be sent my way. These people do not answer the phone or their emails. I have already contacted the **** (*******************************) and will be alerting my insurance to this scam. I would never get this breast pump and to have my single breast pump credit stolen by this company is disgusting and taking advantage of mothers like myself.

  

  Business Response

  Date: 06/13/2025

  Thank you for reaching out regarding the maternity belt you received.
  Our **************** Supervisor reviewed your account on June 12, 2025, and responded to your email.The maternity belt was prescribed by your physician, Dr. ***** *******, and we fulfilled the order based on the prescription we received from her office.
  We apologize that this may not have been clearly communicated to you by your doctors office before the prescription was sent to us.
  To assist you, we have emailed a prepaid return label for the maternity belt and are expediting the return authorization process with our billing team. You are welcome to either keep the maternity belt or return itwhichever is most convenient for you.
  Please dont hesitate to reach out if we can assist you further. Thank you again for bringing this to our attention.

  Thank you,

  *****

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to order a spectra breast pump through their website and I cant finish the e process it seems like the website wants to force me to chose a specific pump. I tried to also call and no one answers and when I sent a message the person who reached out was no help at all

  

  Business Response

  Date: 05/12/2025

  We appreciate the opportunity to respond to the recent complaint regarding difficulties adding a credit card to our system in connection with ordering a Spectra breast pump.
  Were sorry to hear that the customer experienced issues with our system. We received a voicemail after business hours on Friday, May 9, at 6:35 PM. Our intake supervisor returned the call and was able to speak with ***** on Monday, May 12.
  During the conversation, our intake supervisor explained that due to insurance limitations, her IPA (********************************) was at risk, and unfortunately, we are out of network with her insurance provider. We provided ***** with the necessary information and contact number for her insurance company so she could locate an in-network supplier that can provide the Spectra breast pump at no cost to her.
  We sincerely apologize for any inconvenience and regret that we were not able to fulfill this request under her current insurance coverage. If ***** has any further questions or needs additional support, we are happy to assist however we can.

  Thank you,

  ***** *******

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a breast pump from this company, who claims to go through insurance for a low-cost option. We paid the remaining $100 difference to complete the transaction in December 2024. When I contacted my insurance company on 1/28/2025, they had not received anything from A Breast Pump and More or it's affiliate Hygeia. I have called these companies almost every day over the last two weeks, leaving 4 voicemails and one email. No one will answer or return my calls. I'd like to have the pump I paid for over a month ago, and my baby is due in about a month.

  

  Business Response

  Date: 01/29/2025

  Hello, we are sorry to hear that you had an issue with your breast pump order. I see that you spoke recently with one of our representatives on 1/28 and we are currently waiting to receive a signed *** from your doctor. The *** is required in order to ship out your breast pump per your insurance. Once it is received, we will be able to properly bill your insurance. We apologize for any inconvenience. We will expedite the shipping for your order once it is ready to ship at no extra cost to you. Please feel free to reach out if you have any questions, we are happy to help. 

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/2024 I got a text message saying they recieved my order for a breast pump. I NEVER ordered a breast pump through this company. EVER!!! I tried calling several times but it went straight to voicemail. I then less than 30 minutes later get a text saying it has shipped. I try to call again, straight to voicemail. I have never ordered a breast pump through this company. I have contacted my insurance company to hopefully deny any claim they put forth as I never put in an order.This company needs to contact me stat and cancel this order before it ships. This must be some kind of insurance fraud. I have contacted my insurance with a heads up to deny any claims. As I have never sanctioned on my behalf or ordered a breast pump from this company.

  

  Business Response

  Date: 09/23/2024

  Hello. We are sorry to hear that you had an issue with the breast pump order. Our customer service supervisor tried to reach out today, 9/23/24, via phone and email and she was not able to get in touch with you yet. We received your breast pump order from your doctor, they sent it over to us through the portal that they have set up with us. We apologize if this was not communicated to you prior. Our warehouse was able to stop the shipment and you will not be receiving a breast pump. We have removed you from all messaging too.  We have notified our billing department team to take care of the claim with your insurance as well RMA# ******* for your reference. If you have any questions, please reach out to us, we are happy to help.

  Thank you,

  *****

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A breast pump and more took my insurance number and ordered a breast pump which I did NOT want. I only get one breast pump through my insurance so I have been calling non stop to get them to stop the order of the wrong breast pump and claiming my insurance benefit. They do not answer their emails (automated message) and they do NOT answer their phones, I've at all hours of the business hours. Now I am trying to block the claim so they don't use my one pump benefit and I'm trying to cancel the order that was NOT authorized by me.

  

  Business Response

  Date: 09/05/2024

  Hello. We are so sorry to hear that you were having trouble reaching us to cancel your breast pump order and did not have a good experience. I see that yesterday, 9/4/24, ******* was able to get in contact to you to cancel your breast pump order and stop it from shipping. Nothing will be billing or submitted to your insurance, and you are able to get the pump that you wanted that we do not carry. We want you to have a successful breastfeeding journey even if it is not with our pump. If you need anything else, please reach out to us, ************.

  Thank you,

  *****

• Initial Complaint

  Date:08/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the company my OBGYN used to prescribe my breast pump through insurance. I ordered a Spectra S2 breast pump through this company on 12 July and paid $29 for the upgrade choice. Since I ordered this pump, I have had two email exchanges with the company and one phone conversation. During the emails and phone conversation, I resolved an insurance issue that was the fault of the company (incorrect data entry) and was told I would receive my pump on 21 July, which did not happen. This company is incredibly difficult to contact, and I have left several messages that were never answered. I have since had my triplets and had to rent a hospital pump for nearly the price of the pump I ordered. It has been over 6 weeks and I have not received the pump, nor any information on the status of the pump I ordered. Additionally, I had to contact the company multiple times to resolve issues that were not my own making. I'm suspicious that this company bills insurance and then makes it so hard to get the ordered pump that customers quit trying to resolve the issue. It seems quite scammy and there is no recourse because their customer service is nonexistent.

  

  Business Response

  Date: 08/26/2024

  Hello. We are sorry to hear that you did not receive timely communication on the status and shipment of your pump. Our intake coordinator **** reached out today to explained that the pump will be shipping out today and provided tracking. We are sorry that there was any delay. We will not be charging the $29 upgrade fee for your trouble. Please reach out if there is anything else we can do to help.

  Thank you,

  *****

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to my insurance when I knew I was expecting, and they let me know that this business was the only one that I could get my breast pump through (come to find that is incorrect when dealing with all of this- but that is beside the point and not a reflection on this interaction). I was told by my doctor that they would not approve breast pumps until 3rd trimester- okay cool! I filled out the information with this business, only for them to ship it in the middle of my 2nd trimester. It showed as delivered, but I did not receive it. 4 phone calls later- no one has reached out to my voicemails (no one answers their phones), and I am not battling with my insurance to get a refund on this bill, as I need to order a new breast pump through another company. I am not happy with this company and have heard from my insurance that I don't need to go through them. BUT- my insurance will not cover another breast pump until they hear back from the company itself to settle billing.

  

  Business Response

  Date: 08/13/2024

  Hello, we are sorry to hear that you had trouble getting a response and understand your frustration with your breast pump order. Our customer service team was able to contact you via email yesterday and a phone call today to expedite the *** process with your insurance so that you can get the breast pump you desire. The ***# ******* will be sent to our billing department today. Please note that it your insurance can take 2-3 weeks to process the claim. If there is anything else, we can do to help please reach out to our customer service department. We appreciate you and want your breastfeeding journey to be a success.

  Thank you,
  *****

  Customer Answer

  Date: 08/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****************
  
   
  

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company filed a fraudulent insurance claim under my name -- I never contacted or ordered from this business but received a product from them that used up my insurance budget for breast pump. They billed my insurance for $500 and because of it I couldn't order from the provider I discussed with care provider.They also obtained my personal and medical information without my consent. This is complete fraudulence. Please cancel this order and refund to the insurance.

  

  Business Response

  Date: 07/19/2024

  Hello,

  We are sorry to hear that you were not informed that your doctor sent in a prescription for a breast pump, that is very frustrating. Thank you for taking the time yesterday to speak to our customer service supervisor. We have expediated your RMA# ******* return on our end and sent it to our billing department today 7.19.2024. Please note that the voided claim process can take some time, your insurance also has a processing time. If you need anything else or have questions, please contact our customer service team.  We wish you the best on your breast-feeding journey.

  Thank you,

  *****- Hygeia customer service team

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to A breast pump and more to ask about getting a breast pump, once they gave me the information my provider placed the order and I payed them on their website to upgrade to the Spectra S1 a fee of $119. After this I have tried calling every number listed and email on their website many times for the last week and I have not received a reply. Im very stressed since Im about to have my baby and the last thing I want to deal with is a scam when I barely got the money to upgrade and now have no pump.

  

  Business Response

  Date: 04/15/2024

  I am sorry to hear that ********* was having issues getting in contact with our intake department about her breast pump. We spoke to her today 4.15.24 and were able to get the Spectra breast pump ordered that she wanted. We are shipping out this pump Overnight at no additional cost. If there is anything else, we can do please let us know. We appreciate you and want your breastfeeding journey to be a success. 

  Thank you,

  *****