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Business Profile

Loan Servicing

Advanced Financial Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Advanced Financial Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Financial Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      no automatic payment option

      Business Response

      Date: 06/17/2025

      Resort owners do have the ability to schedule payments online in the portal or over the phone with a customer service representative.  The resorts bill once per year after each budget cycle.  Each year the amount billed generally changes from the pervious year.  Because of this, automated recurring payments for future bills (next year and beyond) are not supported.  We follow regulatory guidelines from the **********************************************  We're not able to schedule a future payment on an unknown amount.  Once the billing is release annually, payments can be scheduled, including installment payments for that particular bill.  

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling and leaving messages via robo calling. They need to be shut down. They are trying to sell you debt consolidation its a scam. DO NOT DO BUSINESS. They respond to BBB complaints with bogus responses. They are big scam.

      Business Response

      Date: 05/21/2024

      Advanced Financial Company, headquartered in ********, **, is not a lender.  We do not solicit any business by phone for debt consolidation or use robo-call dialing technology.  I believe you are looking for a different company, possibly a pay day lender in ** with a similar name:

      ************************************

      Advance Financial, *******************,
      *******************
      Contact
      ************

       

    • Initial Complaint

      Date:04/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for a loan I never authorized. This company was deducting money from my bank account. I do not know how they got my bank account number. I have asked for the paperwork and they will not share any information other than I will be taken to collections. I would like a refund of the money deducted and an investigation into how this company gained access to my bank account.

      Business Response

      Date: 04/30/2024

      Our servicing manager, ***********************, has been in contact with the consumer and has resolved this issue.

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A simple request for TITLE CHANGE of DEEDS to our Trust. Lack of communication from ***********************. Received one return voicemail over two weeks ago. I've called and emailed all documentation necessary and have been trying to reach ANYONE at the company for over two weeks. NO RESPONSE, NO ANSWER via telephone calls. Someone answered once, fumbled around with the phone and hung up. NO response to emails.Have literally tried all hours of the day and all days of the week and still no answer to phone calls, voicemails or emails.

      Business Response

      Date: 10/24/2023

      Thank you for reporting this issue.  We are having intermittent phone issues.  It also looks like our new, direct phone number to the **************** was not included on the letter you attached.  That number is ************.

      I have informed the **************** manager to contact you directly and address the title transfer.  I apologize for the lack of communication.  You should be contacted soon to finalize your request.

       

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to pay a maintenance bill through the online services due to an error on their website. After multiple requests no call back to rectify the situation and after multiple phone calls averaging 30min still not able to get through to representative to discuss the issue or even leave a voice mail. The company is totally unreachable and now I will be at risk for late fees

      Business Response

      Date: 01/03/2023

      We apologize for the long wait times in our phone queue.  We have been experiencing very heavy inbound customer calls during the holidays.  I've escalated this request to one of our managers, ***************************, who confirmed he just attempted a call back with the customer and left a message.  He will trying reaching the customer again this week to take a payment by phone.  The billing statement also has payment address instructions.  A check payment can be mailed into the lockbox address at no charge.  Late fees are not added until after the 15th of the month.

      Customer Answer

      Date: 01/03/2023

      While what the buissness said is true. They mailed out the bills in December not leaving me enough time to mail a check. The online system is NOT working for one of my accounts and will NOT accept an online payment. The company has failed multiple times to get back to me to fix the online issue. While they finally did attempt one call back while I was at work in meetings, it is a small gesture. I will be sure to have my phone on me this week but I am still not pleased with the lack of communication the business has provided.  

      Business Response

      Date: 01/04/2023

      We have been in contact with the consumer and have taken their payment over the phone.  We confirmed with the consumer that this issue is fully resolved.

    Advanced Financial Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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