Business ProfileforDenon

I purchased a CEOL N10 on 11/20/22 and a pair of series 150 wireless speakers on 12/2/22. This was done after reading customer reviews on **********************'s site. I have had constant problems since the purchase(s) with connectivity, the **** app, and inconsistent performance of the remote and controls on the N10. Had I known how poorly the app and system would operate I would have returned the unit within the 60 day window. Had I known that Denon removes poor reviews from their site (like they did with my two reviews tonight) I would not have trusted the comments I read. At first, the support technicians that talked with me were able to walk me through the process to correct the connection problems, but those were painfully long trial-and-error efforts on their part. The technician that I spoke with today started to explain doing a power cycle on the N10, a process that I had done before, and told me that it could only be tested using wired speakers. In fact, he told me that the N10 is designed for wired speakers and not for wireless speakers. That statement is in direct conflict with the advice and recommendations that Denon makes on their own website where the advantages of pairing wireless speakers with the N10 is touted. The bottom line is that the equipment does not operate as advertised, tech support is spotty, and Denon appears to be covering up the problems with their system by removing infavorable reviews.