Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased golf ***** at TaylorMade site with a golf now code that gave me a $40 discount. I processed my order and it was supposed to be $2 and change and it turned out to be the full price. Plus shipping. The purchase price of what I purchased online and what my credit card was billed is a $40 difference. I wish to have the price adjusted of this item. On top of that I was offered a refund and the salesperson said I would get my money back. But they're only refunding me for the product and not for the shipping. Not happy with this company right now.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone placed a fraudulent order of $641.99 using my credit card on 3-25-25. I immediately contacted this company and informed them that it was a fraudulent charge that was not made by me. They indicated that the order was placed with my name and my actual address but with a different email and that they have seen this type of fraud before. When I called to confirm that they cancelled the order, they told me it could not be cancelled but they assured me that the shipment would be recalled as soon as it was sent, therefore I expected a prompt credit to my card. When that did not happen, I called on 4-17 to find out what happened and the *** said he could not locate the order even though the first *** had no issue finding it. I asked for a supervisor to return my call but they never did. While this was ***orted as fraud to my credit card company, Taylor Made Golf now **** my credit card company $641.99. I also insist on having all the order info provided to me including order number, email and any tracking number so I may ***ort the relevant information to law enforcement.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have a warranty claim that was approved and I was sent a replacement for a golf driver. After I received the replacement, TaylorMade accepted responsibility for sending me the wrong club. They said a mistake happened at their warehouse and they would fit the issue. I made very specific requests to ensure the replacement driver would work for my needs, it does not. The TaylorMade team has been terrible at responses and at this point, is no longer responding. I have asked for a supervisor's contact information multiple times and to be contacted, I have yet to even be granted the courtesy or a reply.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025, I purchased a fully custom TaylorMade Qi set for nearly $1,100, including extra charges for custom grips. As part of the transaction, I sent in my used M6 clubs for a trade-in credit. I clearly indicated they were used and did not expect full value, but I did expect a fair assessment and trade-in credit where applicable.Key Facts of the Issue:My clubs were sent via ***** (Tracking #************) and were delivered on February 24, 2025, at 11:26 AM, signed for by *********Instead of receiving a trade-in credit, my clubs were returned to me without explanation.When I reached out to TaylorMade customer service, I was told they were rejected by a third-party trade-in partner for not meeting quality standards. However, I was never contacted to provide photos or any additional information.Upon inspecting the returned clubs, I discovered that my 9-iron was missing. This raises a significant concern:If my clubs were in too poor condition for trade-in, why was the 9-iron kept?If my 9-iron was good enough to be retained, why was the rest of my trade-in rejected?I have opened two separate support tickets and have yet to receive a resolution:Ticket CAS-******-L5D7Y3: I was given a vague response with no attempt to verify my claim or examine the clubs.Ticket CAS-******-K3Z8B1: No response at all.Requested Resolution:Provide a fair review and trade-in credit for my clubs.If no trade-in credit is granted, return my missing 9-iron immediately.I could have gone through Golf Galaxy for this process, but I trusted TaylorMade to handle it fairly and directly. Instead, I have been met with poor customer service, no transparency, and zero accountability. The way I have had to chase down answers is extremely disappointing.I expect TaylorMade to resolve this fairly and promptly. If no resolution is provided, I will escalate this complaint further.I have attached photos of the ** clubs sent in. Sincerely,***** ******

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 shirts from ***********, a division of Taylor Made. They did not work and were promptly returned with all the tags in place. Sun Day Red notified us that they had received the shirts on 1/30/25 and we would receive a refund to our credit card within 5-7 business days. We have not received a refund yet and Sun Day Red says they have switched credit card processors and have no means for giving us a refund. They are offering no date by which we can expect resolution and are offering no solution. They have our merchandise and have had our money since the shirts were ordered in early January. We are simply seeking a refund of $150 and we want others to know that this is the way they do business.

  Business Response

  Date: 02/20/2025

  Hi--we are certainly sorry for the issue this has caused and it is not the type of experience we want anyone to experience.

  You will be hearing from our customer service manager very soon (if not already) on how we will take care of this for you.

   

  Thank you

  Customer Answer

  Date: 02/20/2025

  we did hear from customer service, but nothing has been resolved

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11 Feb 25 I contacted Taylormade to purchase a club but needed to know how to get my tax exemption applied as I have a state tax exemption for being 100% disabled veteran. I was told that I could make the purchase and email a copy of my tax cert to them and they would adjust the price accordingly I additionally asked if I could get a confirmation when it had been done. They sent me the email at 3:01pm, I responded at 3:02pm with a copy of my tax exemption cert, at 3:08pm i sent them a copy of the driver order confirmation. I did not hear back about anything. On 12Feb25 @ 8:36pm i sent an email that i never got the confirmation that tax exemption was applied to my order and asked if they could look into it. I never received a response. I received an email today (19Feb25) that my order will be arriving soon. I checked an I was not given my tax exemption.

  Business Response

  Date: 02/27/2025

  Hi,

  The credit back to the customer was applied a few days ago and they should have been made aware of that.  We greatly apologize for the delay in communication, but we certainly always intended to offer the discount.

   

  Thank you

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The warranty number is CAS-******-V7K0M6 I reached out about a broken leg for a bag under warranty, they gave me a label and asked me to send it back to have it processed. I reached back out to explain to them that I don't have a box big enough to fit the bag and that I also can't get all it's contents stored loose until they process the bag. I offered to pay for the replacement until they finish their processing so that I have somewhere to store what's in it and that I have a box I can send it back in. The arrogant representatives just stopped answering emails. I don't want to buy things from this company and beg just to get a somewhat decent and understanding representative, their representatives need to answer customers email because they don't handle warranty stuff by phone.

  Business Response

  Date: 02/10/2025

  Hi,

  A previous return from this customer was flagged as fraudulent as we never received the product back.  We did credit the customer for that return but with that happening and the large amount of return volume on this customers account we have asked for future returns to be confirmed back before issuing any credit.  We are happy to work with the customer but need them to help us out as well.  Also, the reasoning that they cant take the items out of their current bag until they get a new one is easily taken care of using any sort of grocery bag, plastic bag or box they have around their house until the new bag arrives.  

  If they want to proceed with the direction they gave they can reach out directly to *****************************************************************************

   

  Thank you

  Customer Answer

  Date: 02/10/2025

  Which return was reported as fraudulent? When I initiate a return I don't get any type of refund until the order is fully returned back to Taylormade, there was not any occasion when I got a refund before I sent an item back. A few months ago, I had a few big returns because I had a big golf trip planned and after I made the purchases I fractured my hand and I had to cancel the trip so I made a few big returns but I did not receive any refunds for any unreturned items and I also did not return anything in less than the same condition it was sent to me.
  I had two warranty exchanges last august and I gave you my credit card to initiate them, I did return both of them with the label that was sent to me and my credit card did not get charged, and I received a confirmation email that the items were returned.
  The point of the warranty exchange is to get me up and running, I have 15 clubs in the bag and I didn't find a way to store them without buying another bag. I'm not sure why I'm asked to send the bag I currently have when you can just charge my credit card for the bag and not issue any refund until you receive the one that needs to be replaced.
  
  I'm a loyal customer to the brand and I have been buying a lot of Taylormade from ***** ****. I'm not sure why I am treated the way I am treated.

  Business Response

  Date: 02/11/2025

  Again, we are more than happy to provide a solution.

  Please reach out directly to ***** ***** at ****************************************** to work through the solution.

   

  Thank you again for playing TaylorMade,

  Phil 

  Customer Answer

  Date: 02/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place an order for a full set of clubs and traded in my current set of clubs for credit. The total order was $2,694.93 with a trade-in credit of $1,069.74 (attached). The order was delivered in pieces at different times. I never received two Qi10 hybrid clubs I ordered. They were, originally, at the time of the order delayed until beginning December 2024. I noticed that while I was waiting for these clubs to be delivered the company discounted a few times in my original order. I requested a credit since the order was still not complete. They agreed and issued a credit of $250. I continued to receive emails stating the Qi10 hybrids were delayed until January 2025, then February 2025, then March 2025 and finally end of April 2025. I requested to trade in the driver and fairway ***** from this order as I had never used them and I was waiting for the hybrids to be delivered. They agreed to accept a return of the Qi!0 driver, Qi10 fairway wood and provided me with a shipping label ****** ************). They also agreed to cancel the hybrids which are still on back order and have never been received. I am still waiting for a credit to my account in the amount of $1,370.20 for the returned driver and fairway wood and the canceled hybrids (which were never delivered). The order in my account no longer shows the Qi10 hybrids on the original order, yet the price still reflects the charge. I don't understand what happening and no one will help me resolve this... multiple calls/emails assuring me I will hear back... I never hear back. At this point, I will accept the credit but would like to return the entire order and purchase clubs from another manufacturer. I have zero confidence in the company to invest this kind of money it them and their products. Awful experience!! Very disappointing... please help!

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number DW03385051 was placed on Nov 4, 2024. I have been contacting customer service as I still have not received the product I ordered. At first, they told me it would be shipped and delivered on a certain date. When I followed up, they then told me it was backordered. After several more follow **** I keep getting different answers and they keep claiming to be looking into it but have not given me a definitive answer. I spent a gift card on this and am out those funds for the gift card. I would like a resolution and for the custom made product to be delivered. I have attempted to use their chat feature but it always says no agents are available.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in G425 iron but they said were G400 iron and gave me less trade in. I should have received $392 credit but only got$245. According to their agreement I have the option to cancel the trade but I was never given that option

  Business Response

  Date: 09/24/2024

  After a number of calls from this customer we agreed to disagree, but we moved forward with giving them loyalty points for the difference between the two club models.

   

  thank you

  Customer Answer

  Date: 09/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****