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Business Profile

Dentist

Lange Nguyen Dental Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************, manager falsely told me that ************************** was an in network provider who accepted my insurance. That is why I booked my dental appointment for 04/05/24. When I came to the office ****************** was the servicing provider.I received a processed claim stating that Dr. *********************** was the provider that services me that day. That information was false. Additionally, after three email attempts on 04/11 and 04/12, requesting my bite wings via email, they were ignored. ******************** texted me asking for $45. I contacted the owner, ******************** who told me that the claim will be corrected and I will receive my bite wings via email, ******************** has texted me a police report because I reached out to **************.

  • Initial Complaint

    Date:04/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were patients with this dental office for over a year, we even referred someone. We were quoted prices (which they can change understandable). We were never notified of these higher rates, even after multiple appointments. Then we receive a text threatening us with a lawsuit after never receiving any sort of invoices or even a mention of these additional charges at any of the appointments. Very deceitful and terrible customer service. Please look elsewhere for an honest business, don't waste your time here. We offered to work with them but once again received a threatening text from them because they didn't hear from us over the Easter weekend.

  • Initial Complaint

    Date:05/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dental services received on 05/21/2021. Just received a bill a month ago stating I owe them $345.00 I have 2 dental plan insurances and their letter states one of them, Anthem, never processed my claim. Why they took 2 years to contact me for payment is also very strange. I feel this company has not done their job correctly and is basically trying to make me pay money for services that my 2 dental plans should have covered. I believe they didn't take the time, trouble and care to properly process my claim.

Lange Nguyen Dental Corporation is NOT a BBB Accredited Business.

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