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Business Profile

Health Care

Team Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had surgery on 1/16/2025 at U.P. Health System Portage and they bill out their anesthesia services through TeamHealth. My insurance paid this claim on 4/4/2025. I have called their customer service number 3 times to verify that this bill has been paid in full and have been assured every time that my account shows paid in full, yet I continue to receive billing statements that I owe $1683.00. The latest bill was dated 6/21/2025. This is now harassment and I will escalate this issue and warn my hospital about this billing service and their fraudulent charges.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to the ** and was admitted to the hospital. After release, I received a letter from ******** informing me the bill was paid in full. Now, Team Health is billing me for an additional $2171.00. Why? I have ******** and the full bill was paid. This is a scam to make poor people pay beyond what ******** pays.

    Business Response

    Date: 06/17/2025

    6.17.25

    Dear Mr. Handy

    I have located your account and we have filed your health insurance and it is still pending a response. Your account is in good standing with us as of now.

    You can also call our National Patient Service Center at 888-580-2688 for more information on your account.

    Thank you,

    Greta Hall

    Patient Service Senior

    Alcoa Billing Center

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all I have Medi-*** which is 100% full coverage, PCP visits are free, *********** visits free, E.R. visits free and Hospitalization free. There's no co-pay, no deductible, prescriptions are all free. That being said I haven't been to any hospital or ER for years and this TeamHealth people sends me a letter stating for my recent visit to ******************************* of which is over 40 miles away from where I live also I've never been to this facility ever. I've never set foot at this place not mention the last time I was ever admitted to a hospital was when I was **************************************************** ********** in 1987. Plain and simple these people illegally got a hold of my medical information violating HIPPA laws and have the nerve to send me this letter it needs to stop right here right now or I will bring legal action against them.

  • Initial Complaint

    Date:05/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ** 5 months ago and randomly received a bill from this place of $1,512. This business must be a scam, i am active duty military with tricare prime, i have 0 ******.

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 bills from TeamHealth one for $123 and one for $184 I went to **************** in ****** , ** and paid the bill off that the patient owes. Now I'm getting bills from TeamHealth over and over again. I should not being paying this bill to Team Health over and over again!!

    Business Response

    Date: 05/12/2025

    5.12.25

    Dear Ms. *************** have located your account and we only have the $184 for date of service 11.18.24 and you have a zero balance with us on this one after your payment posted. We do not have a balance for $123. You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center
    16776625400

  • Initial Complaint

    Date:04/18/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Team Health is trying to bill me for a service, anesthesia, during surgery 11-7-24. The company who did my anesthesia has been paid by my two insurances. Team Health claims I had Dayton Anesthesiology, which is a business permanently closed. Team health claims I owe over $400.00. I know I do not and will not pay this.

  • Initial Complaint

    Date:04/11/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 8, 2024, I went to the emergency room while on the job. I have insurance (*************) and submitted it with the hospital at the time of my visit. All my bills are paid off with the hospital. Now, Team Health has continued to send billing for services that's been paid off. They have not submitted the claim to insurance and want me to pay out of pocket. It is considered at this time to be harassment. I also believe it violates ethical billing practices. I want the contact to cease or for them to process the claim appropriately using the information made available to them by the hospital where the services were rendered.

    Business Response

    Date: 05/16/2025

    Hello Mr. ******************* you for reaching out to us regarding your emergency room provider visit with ********************************** at *************** on 09/08/2024.  Per review of your account, your insurance was billed on 4/10/25 with a payment and adjustment received on 4/23/25.  Your invoice for this visit now has a zero balance.  A zero balance statement has been sent to you for your records.

    If you should have any additional questions or concerns, please reach out to our ******************************* at phone number ************.

    Thank you,

    ******** *******, **************** Supervisor

    Customer Answer

    Date: 05/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently went to my emergency ************** ********* in ************** NJ for a cut finger. I was there for approximately 45 minutes. One nurse pored saline solution on my cut then moments later, a Nurse Practitioner injected two small does to numb my cut. The Nurse practitioner then stitched my finger with 3 or 4 stitches. I was then discouraged. A hospital ***resentative ask about my insurance that had terminated in November 2024 as I was concerned under my fathers NJ State Police pension insurance til age 27. I did not realize I lost this coverage and informed the ******** gave me contact information for the hospitals charity care to ***l for assistance. I got home and ***led the hospitals billing and applied for ******** or ******** but was denied. The hospital *** gave me information for charity care contact. I messaged the hospital charity care department and told them my situation. A ***resentative, ******** M responded with she would put me in for a discount. On March 8, 2025 I received a discount of $1,848.07 of a bill of $2,047.10. My new bill was $199.10 and was put on a monthly auto pay of $35 taking out on the 28th each month til August 2025 went this bill will be satisfied. Im now receiving billing notices from TeamHealth for $1,245. I ***led them and explained my already approved billing plan. TeamHealth *** told me that didnt cover the Dr ***** I told TeamHealth *** its on my billing statement and is included, and reads, Physician and hospital services for guarantor acc# ******** Since this ***l, I even messaged the hospital billing department of such who told me to ignore the *** from TeamHealth and just continue on my payment plan. Now today, April 10, 2025 Im receiving unsolicited and unwanted billing statements from TeamHealth. My ***l to TeamHealth seems to not stop this unwanted communication and Im asking for your assistance to have TeamHealth cease and desist any further communication or contact with me to this

    Business Response

    Date: 05/06/2025

    Hello Mr. *********************** you for reaching out to us regarding your ************************* of ************ ** provider bill at **********************************************************  The facility financial assistance has been applied to your visit for our provider billing and an updated statement is being sent to you.  If you need assistance with setting up a payment plan, please reach out to our ******************************* at ************.

    If you should have need for any future dates of service with facility financial assistance, please forward us a copy of the approval letter to akron_patient_services@teamhealth so we may apply and update accounts as needed.

    Thank you,

    ******** *******, **************** Supervisor

    Customer Answer

    Date: 05/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me $1664.00 without services,I contact them and they denied,Its a bad and fake company to stole the money from me. And they are not returning my money back

    Business Response

    Date: 04/30/2025

    Dear Mr. ************* have located your account and it seems that we have spoken to you on this matter already. If you need more assistance you can call our ******************************* at  ************ for more information on your account.

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    10045192830

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are stating that I owe the e.R $1091 in This **************, but I have not gone to that e.R in a long time. I have ******** and all visits to the ** with ******** are cover. This is blatant fraud.

    Business Response

    Date: 04/30/2025

    4.30.25

    Dear Ms. *************** have located your account and you insurance payment just posted on you account on ******. You know have a $0 balance.  You can also call our ******************************* at ************ for more information on your account.

    Thank you,

    ***** ****

    Patient Service Senior

    Alcoa Billing Center

    **********

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