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Business Profile

Tuxedo Rentals

Tuxedos And More

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1st, 2022 we went to that business to rent a tuxedo for my son's prom. While my son was fitted, I indicated that his pants and the jacket were too small and too tight. They brought a different pair of pants and jacket that fit better, but I don't remember if they marked everything correctly on the order form. On that day we paid $40 and the balance of $134.95 was paid during the order pickup on May 27, 2022. Unfortunately, I wasn't there for the pickup, otherwise I would have refused to pick up a jacket and pants that looked a size or two too small for my son. I only saw how small the outfit was when my son put it on a few hours before the prom. When I went back to return the tuxedo on May 29, 2022 I asked who I could complain to, and a man told me that I could talk to him. He was defensive and he said that my husband and my son should have said something when they were picking up the order. Unfortunately, they didn't... I told him that for the price of $174.95 the fit should have been perfect. After all, specialists were supposed to find the right fit for my son. I asked the man if they could give me some discount for a misfitted outfit. Now I know that the man, whose name was ***, wasn't serious and professional when he asked me to provide a phone number, he jotted it down on a piece of paper and said that they would contact me and take care of me. Today is July 6, 2022 and I haven't heard from the business. I am attaching 2 receipts and some images showing how small the outfit was. Thank you, ******** PS I am not sure if images are attached since I am not able to view them after attaching them.

Tuxedos And More is NOT a BBB Accredited Business.

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