We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Investment Advisory Services

Mashvisor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since July 2022, I have been charged $55.18 every three months by Mashvisor.com for a subscription service that I did not sign up for or use. I only became aware of these charges when reviewing my bank statements. Upon investigating, I reset my login credentials on their website and discovered that my account profile only contains my email address and payment informationno other personal details such as my name, address, or phone number are listed.

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up two years ago and then canceled after 1 month. However, the cancellation didn't take for some reason, even though I spoke directly to someone at that time. I've been trying ever since to get the service and auto charges stopped and can no longer connect to a live person. I have gotten no/little response via email and was charged again in November 2024. To date, I've been charged almost $1,000 and recently closed my bank account (of 20 years!) to get the charges to stop.

  • Initial Complaint

    Date:10/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I CANCLED mash-visor back in 2021 its been 3 plus years now of them trying to STEAL MONEY I HAVE reached out multiple times to tell them to stop I have gotten a new debit card from my bank a total of 6 times someone how mash visor continues to Harass me and continues to attempt to charge my account I have sent out emails stating I do not want there services I do not want to be charged. And they randomly threw out the year somehow continue to attempt to charge my account I have lost money back In 2022 I dont know how they keep trying to charge my bank when bank cards have been CANCLED and reported !!!! This is frustrating!! This should be illegal they do not want to stop charging me after they already took money from me. More then once without my permission I have emails of mash Visor being denied funds from my account 30 plus and they continue to attempt to take money illegally. How can you charge my bank when again I have ! CANCLED my old bank cards and some how continue to

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear team I am writing to file a formal complaint against Mashvisor, a real estate software company for issues related to unauthorized charges. On May 7, 2024, I tried sign up for Mashvisor's 7-day free trial registered under the email ************************ with the intent of evaluating their service. Due to the emails received, I believed my trial never went through. I didn't have an opportunity to review the trial because I assumed I had no access. I was then charged for an annual subscription on May 15, 2024. Once I saw that I had been charged, I immediately sent their support team a message attempting to cancel. I went in and cancelled the service. After multiple attempts of contacting their support without receiving a reply, I'd like to raise an issue to the BBB in hopes of getting a resolution.There's no need for me to be charged $899.88 and to be ignored by the company, that's theft.

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ***/*****,I am writing to file a formal complaint against Mashvisor, a software company based in ********, **********, for issues related to unauthorized charges incurred during a purported 7-day free trial period, which has not been honored according to their advertised terms. Below are the details of my complaint for your review and intervention: ******************************* Name: Mashvisor Company Address: ************************************************** Company ******************************** E-mail: ********************************** Complaint Summary: On February 15, 2024, I signed up for Mashvisors 7-day free trial on two separate accounts, registered under the emails ********************* and *************************** with the intent of evaluating their service. Despite cancelling the subscriptions within the trial period (on February 19, 2024, for ********************* and on February 15, 2024, for **************************** I was erroneously charged a total of $1,499.76 across both accounts. The specific charges were as follows: $899.88 charged to the account associated with *********************. $149.94 and $449.94 charged to the account associated with *************************** These charges directly contradict the terms of the free trial offer advertised by Mashvisor and were made without my authorization. Desired Resolution: I seek a full refund of $1,499.76 for the unauthorized charges applied to my accounts during the supposed 7-day free trial period. I request the BBBs assistance in resolving this matter promptly, as my attempts to secure a refund directly from Mashvisor have not been satisfactorily addressed. Supporting Documents: Attached/Enclosed are copies of the sign-up confirmations, cancellation confirmations, and bank statements highlighting the unauthorized charges.I trust that the BBB will assist in mediating this dispute and help in securing a fair and prompt resolution. I am prepared to provide any additional information or documentation as required. Thank you for your attention to this matter.Sincerely,*********************

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my account in 2021. I disputed a charge of $209 that was charged to my account after the end of a trial period. After the dispute with my bank and receiving the refund Mashvisor continued charging my card quarterly. These charges were made without my permission and after I cancelled my account and deleted my card information. I dont even receive emails from Mashvisor anymore but some how they can still take my money. From what I can see online this happens often. This is predatory business tactics. The app doesnt even work properly to be worth the amount of money taken from me.

  • Initial Complaint

    Date:11/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this account back in 2021, and they charged my credit card in 2022. I cancelled the account, again in 2022. They just charged my credit card again Nov 9, 2023. When trying to contact them, they do not respond to their message service, the do not respond to their support email, and all avenues through their phone number lead to a voicemail. There is no way to delete your card information from their system, nor receive written confirmation that your account has been closed. Very deceptive business practices.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I started a 7 day free trial with Mashvisor on June 10, 2023. He looked up information that same evening after signing up for the trial and then never looked at the site again. He remembered on ************** June 18th - one day after the trial period ended and emailed them to cancel the account. They charged us $900 for a product that we didn't want and refused to refund us. BEWARE. Stay far away from this business. I see that there are tons of other complaints about them in regards to stealing money from people.

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had a situation where at least part of my identity was stolen. My email was compromised and at least one of my credit cards. On April 11h, 2023 I received an email from Mashvisor.com stating that I had signed up for their service and been charged $209.96. I had previously been trying out their free account but had not signed up for the service. I later realized that perpetrator may have seen references to their business in my email. I immediately contacted Mashvisor and they refused to refund the account. I believe miscommunication in my email may have played a part but regardless they were not understanding of the situation and refused the refund. At the same time as I awaited email reponses from ***************************** at Mashvisor, I contacted ********* to report the credit card theft and and had my card cancelled. All I'm asking is that the amount of the charge be refunded to my account.

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4th 2022, I signed up for a ********* 7-day trial for the professional version. I canceled the trial on July 10th 2022 because the service was not worth the price. However, my account was charged the full annual amount of $764.90. I filed a dispute with my credit card company. I was initially credited the $764.90, but days later, Capital One stated that there wasn't enough evidence to credit me the $764.90. I was sent a letter by Capital One that the credited funds will be reversed and recharged to my credit card. I reached out to ********* to resolve the issue, however, they advised that once the credited funds have been returned to their bank, they shall refund my account. According to Capital One, funds were never withdrawn from *********, however, ********* insists that the refund will only be done once the funds hit their account. I even sent ********* the letter that Capital One sent me regarding the reversal of the initial refund.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 5, 2022/08/29) */
    Contact Name and Title: *****, Account Executive
    Contact Phone:*************
    Contact Email: *********************
    Thank you for sharing your feedback. ********* provides customers with a 7 day free trial to allow them to evaluate the platform. You have disputed the charge after being billed. We responded to your dispute providing evidence and your bank has awarded us the funds.
    Nevertheless, our main goal is to offer our customers the best experience possible. We are happy to refund the processed charge. Please email [email protected] outlining your case and they look forward to assisting you.


    Consumer Response /* (2000, 7, 2022/09/08) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Merchant was finally able to issue a full refund.

Mashvisor is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.