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Business Profile

Insurance Claims Processing

Subroclaims

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Claim #******* I got a letter from subroclaims and I recall a accident but your client was speeding I was driving a company ambulance at the time for a company called emtrack I believe there insurance is responsible for this debit please contact them and remove my name from your collection practices

    Business Response

    Date: 06/24/2024

    We reached out to ************************* and resolved the confusion.  He advised he was going to withdraw the complaint.

    Customer Answer

    Date: 07/12/2024

    this complaint was supposed to be closed and retracted 
    Sincerely,

    *************************

  • Initial Complaint

    Date:03/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, this company reached out to me about an accident my dad was involved in. The car has insurance and is registered under my name, but I was not there when the accident happened. My dad did inform me when the accident happened. It was a small fender ****** and there was no police report made. When the claims company called, they did not have the correct date of the fender ******. The only information the company could provide me with was mine and my dad's phone number. That's kind of ironic... *********** couldn't get a hold my dad, so they decided I was the next victim. *********** claims to be around for 20+ years but I couldn't find anything but scam reviews. They told me I owed $4,000 but I was not at fault for the accident. They offered me a deal if I paid today at this moment, I would only owe $2,000. Debt collectors do not offer "deals." *********** also threatened me over the phone. I want mine and my dad's phone removed from your call log. I want you to leave us alone and remove this claim.

    Business Response

    Date: 03/28/2024

    Our client is ***** who transferred this claim to our office to handle.  This claim came over as uninsured, which by law you must have valid insurance.  When we reached out call was placed to driver ******************** with no response and then *************************** was called because she is listed as the owner.  Our office only receives parties involved, dol, loss descriptions and amount that were paid out by the insurance company.  If any further info is requested by the tort feasor we will have to request it.  Our protocol is to collect balance in full, if someone is unable to pay the full amount, then we are authorized by our client to offer a settlement, if settlement not doable, then we setup monthly payments on the full amount.  This is NOT a debt this a tort claim.  Our office is NOT a collection agency, so we do not follow any Fair Debt Collection Practices.  If a tortfeasor refuses to comply, we simply close the claim down and client will decide how they wish to pursue.  Most of the reviews of our company are made by parties who refuse to pay and say "we're a scam."  This is a prop 213 case which both tortfeasors should look up the laws in CA.  

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection company mail me a collection letter on 12/14/2023 to collect $3,000 for auto accident that I have not involved. The letter demanding me either to send the money through their website or provide my insurance information to them to avoid costly litigation. The collection letter does not indicate any information about the other party involved in the accident. My driver license and vehicle plate number also not included. The specific location of the car accident also not provided. The entire collection letter is suspicious and looks like a scam. They might try to get more personal information about you when you call back. Be careful.

    Business Response

    Date: 01/25/2024

    Geico is our client who referred the claim to our office to pursue ***************** for an accident on 09/04/2022.  If **** would call ** or answer his phone then we could go over everything in detail. We're not a scam, been in business over 2 decades.  

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are calling gme about a debt I have nothing g to do with. I stated for them not to call me and I'm not the correct party. They still call me, when reach out to, they've threaten to call the police on me or charge me with harassment for sending email. Will not give me any info on who will fix the problem.

    Business Response

    Date: 09/12/2023

    This is a tort claim not a debt to clarify.  Our office was attempting to reach adverse who was involved in auto accident.  Once it was confirmed that ************ what adverse ex spouse, we removed his number and stopped emailing him once he advised to stop emailing and calling.  

Subroclaims is NOT a BBB Accredited Business.

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