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Business Profile

Computer Hardware

Barracuda Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Barracuda Networks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Barracuda Networks has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Barracuda Networks

      3175 S Winchester Blvd Campbell, CA 95008

    • Barracuda Networks

      385 Riverdale Dr Mountain View, CA 94043

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Barracuda Networks has misled me and made false promises that have negatively impacted my business. They encouraged me to enroll as a *************** Provider (***) for a fee of $200, assuring me that they would refer me to other businesses in need of services and provide additional support. However, they have not honored this commitment. After enticing me into their program, they have offered no support whatsoever, and I have been unable to access or log into my *** account online.Furthermore, Barracuda has a documented history of rejecting payments while claiming that I am recently delinquent. Please note that Barracuda promptly supports them and actively refers their firms to other businesses seeking services. For example, in 2022, when I expressed interest in becoming a client, I reached out to Barracuda to obtain several licenses. Instead of selling the licenses directly, ********************** employee ********* ******** contacted me around August 22, 2022, to connect me with ***** **** and **** **** of Advantage Tech for the purchase.However, since I became a Barracuda *** in November 2023, they have shown little interest in my business, aside from sending me monthly invoices for the $200 fee. Rather than pursuing legal options, I am requesting a full refund of all payments made under the *** agreement, which should total at least $2,000.

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without my knowledge or consent, Barracuda Networks took my public facing IP address and listed it as having a reputation of "Poor". According to my ******** Service Provider (ISP), Neteo, this fact negatively impacts my ability to freely access the internet because some sites use Barracuda's reputation list to block access to their sites. I have tried to request my IP status be upgraded but no action was taken. I then contacted the company via e-mail (the contact method provided) and have not received a response.No information is given as to the reasoning my public IP address is statused as poor, but the removal process discusses e-mail servers, which does not apply to me, as I do not run an e-mail server.

    • Initial Complaint

      Date:09/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use Barracuda Networks to protect my emails. I have been otherwise unable to get help from Barracuda employees ***********************************, Balaji N, or *******************. They also have not responded to my faxes. I also provided them with my serial number. I have been otherwise unable to get assistance for something that should be very easy to fix.In short, they don't have the correct stylization of my business name in their records. When I log onto their website, I see the incorrect stylization. My business name is stylized in ALL CAPS. ***********************************, Balaji N, or ******************* won't make the changes, even though I have asked them and shared screenshots to point out the error.My business name is a critical component of our minority business model. The fact that they are making it difficult to make this change shows blatant disrespect. I certainly don't have to do business with this company if I have to go through this much effort to get the stylization of my business name corrected.[******** is an ALL PARTY state and I do not consent to recorded phone calls. Please do not call me on a recorded line.]

    Barracuda Networks is NOT a BBB Accredited Business.

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