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Business Profile

Storage Units

Store Safe - Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/27/2022 $62
    8/16/2022 $9
    8/16/2022 $220
    10/11/2022 $310
    10/11/2022 $310
    Total: $911

    We rented a storage facility from them beginning 12/2021 through 3/2022. We paid monthly by check and when we were finished with the unit we closed our account. The ACH debits I listed above began 4 months after we terminated our business agreement. We NEVER authorized ACH debits - we paid by check monthly. Someone in their company took our bank information off of our checks and began taking debits from our account.

    It took a couple of weeks to figure out who was making these debits. We found and reported it to the local business office in August. They said that they would escalate it to their corporate offices for resolution. We have continually checked back with the local office and I know they are trying, but their corporate offices have continued to make these fraudulent and unauthorized debits from my back account - two as recent as 10 days ago.

    Now I am forced to close my banking account and re-register all of our authorized automatic transactions. This has taken much time and effort, and caused much stress. This company is terrible and potential customers need to know what they are getting into if they choose to do business with this crooked operation!

Store Safe - Self Storage is NOT a BBB Accredited Business.

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