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Business Profile

General Contractor

Bells Pool and Spa LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description of Complaint:
    On 2023 I signed up for biweekly spa cleanings and maintenance. The issue I encountered was overcharging for pool cleanings for a small spa for $160 twice a month. Automatic text messages declaring the service was rendered when no one showed up and when Tammy the pool cleaner did show up, I notified her on four different occasions that I had to fill up the pool water every two

    Despite my attempts to resolve this directly with the business on [insert date(s) of calls/emails/visits], the issue remains unresolved. I have [not received the product/refund/service] or [was charged unfairly, received poor service, etc.]. I’ve attached supporting documents, including [e.g., receipts, email threads, contracts, photos].

    Desired Resolution:
    I am seeking [a full refund / product replacement / service correction / apology / other reasonable resolution]. I would appreciate a prompt response and resolution to this matter.
    days and I suspect that there was a leak or something wrong with the pump. She told me to contact a leak detection service and it cost $300! not once in almost 2 years Did she ever check the filter or the pump.

    I contacted the company through text message through email and through direct message on their website. No one has ever responded to me.

    There are lots of reviews with five stars, but the reviews themselves complain about how the company is a scam because every time they report that they have visited your home they send automatic text messages with a link to send a review and auto populates with five stars! Not to mention, I called the company when a dead bird landed in my pool and I asked them for specific chemicals and instructions. No one showed up and no one responded to those calls back in April 2025.

    Finally, I had to cancel charges with my bank because I couldn’t get in touch with the company at all!

    I hired another pool cleaner the filter had been neglected for years and that there was algae buildup, cracks

Bells Pool and Spa LLC is NOT a BBB Accredited Business.

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