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Business Profile

Jewelry Stores

Dreamland Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Dreamland Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dreamland Jewelry has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item from Dreamland Jewerly the end of April. I waited and waited for the item and received an email on May 15 asking how my experience was. I responded back that I had just got back from vacation but did NOT receive the item. They responded back to me very rudely and condescending saying since I have a problem with packages theyd had to resend with a signature confirmation. I returned that email stating I did NOT wasnt anything to do with them and their company and to please refund my money. I no longer wanted to do business with them. Next thing I know, Im receiving another email saying a replacement item was being sent with a signature confirmation. I again explained that I wanted a refund but nobody would understand that. So approximately a week goes by and I refused the package. I explained this to them several times and they still ignored me repeatedly. Another email I sent said if the item wasnt picked by June 11, 2025, its be returned. Received email back again explaining that June 11, if it wasnt picked by then, it would be returned to them. I again emailed them saying it wasnt picked the 14 of June and Ive yet to receive my money back or any item from them. Its been almost 2 months with nothing but the run around with this company and all out insults from them. They refused to listen to anything I had to say. I want my money back and to never DEAL with any of them. Id give specific names but it never had any, just, from customer support.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The products purchased do not match the website photos. These products are cheap costume jewelry at best. They will not allow you to return rings only exchange for a different size. This is even the case when the customer is truly unhappy with the quality of the product. The earings I bought are defective and I would still have to pay for shipping back to them for damaged product. The bracelet is so cheap and tiny you can't even clasp it. Total garbage products, terrible customer service and terrible policies. BEWARE OF THIS COMPANY

      Business Response

      Date: 09/18/2023

      Hi ********

      Please provide us with your order number and the item you're having problem with so we can further assist you.

      Thank you

      Dreamland Jewelry

    • Initial Complaint

      Date:07/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Armani Dorrough

      Business Response

      Date: 07/17/2023

      Please provide us with an order number so we can further assist you 

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20241629

      I am rejecting this response because: they are taking no responsibility for their less than adequate merchandise. A $25 gift certificate only compensates me for a portion of what I spent. The merchandise still fell apart only slightly past their 60 days and that was the point. 

      Sincerely,

      ***************************

      Business Response

      Date: 07/12/2023

      We have ****************************************************************************************** no reason.

      As a courtesy, we offered the customer 2 gift cards for total of $25 when she contacted us.

      Please see return exchange policy link below

      ********************************************************************

      Business Response

      Date: 07/17/2023

      Per your request, we have cancelled the gift cards.

       

      Thank you

    Dreamland Jewelry is NOT a BBB Accredited Business.

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