Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2022 i purchased 4 chairs from Abbyson living. On July 15 2022 I contacted them because tiny hair like fibers were sticking out through the sitting part of the chairs. After numerous calls and emails they finally decided to contact a technician to look at the chairs. On July 22 **** furniture repair contacted me to schedule an appointmentthe schedulewas set for August 12 2022 arival time between2 to 4. On the same dsy if appointedMr ***** contacted me statingthat the appointmentwas canceled and he wasn'tsure why and to contactAbbysonagain to see what was the issue. I proceededby contacting Abbysononce again and they contacted another company. After being back and forth with them I got a text message from ********** stating they received a work order to service furniture from Abbyson. The appointment was set for August 30th of 2022. Mr **** arrived to my property and proceeded to examine the 4 chairs. After about 2 minutes he informed me there was nothing he could do for the chairs because the issues cake from manufacture and that he will proceed with requesting a replacement. After 2 days I received an email from Abbyson stating thery wete not going to issue a replacement because Mr **** stated that the chairs were fine. I immediately contacted Abbyson by phone call and the agent I spoke with informed me thst the report that Mr **** submitted stated that I was the one that asked for a replacement and that to his knowledge the chairs were just fine. I contacted ********** with my concers and what was going on and they told me that I had to ask Abbyson for a copy of the report. And told me that indeed Mr **** did ask for a replacement. Right now I have to different versions of the situation one from Abbyson and another from ********** furniture service. Neither one want to provide a copy of the report to me. And again o did not ask Mr **** to request for a replacement how Abbyson is suggesting. Mr **** took his own decision to do so.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 8, 2022/09/26) */
  We at Abbyson apologize for any frustration this has caused you, we will look into your concern and provide you with a response shortly.
  
  
  Consumer Response /* (3000, 10, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Need chair replacement or money back. It's been too long and they aren't answering.
  
  
  Business Response /* (4000, 12, 2022/10/11) */
  Hello *****,
  We do apologize that you are not happy with your purchase from Abbyson. After a thorough review and repair technician inspection it has been determined that there are no manufacturing or structural issues with your furniture. Any lint or hairs on the set are coming from the environment and not the furniture itself. At this time, due to the age of your order and the determination that there are no MFG issues we will not be able to provide replacements or a return. Thank you, Abbyson
  
  
  Consumer Response /* (4200, 14, 2022/10/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The lint is not coming from the environment and you are well aware of that. You use Polyester Upholstery Fill for you chairs. I've sent videos of the Polyester sticking out through the fabric. My chairs still are covered the one year warranty. So again I will not settle for what you're offering because you know it's not true. I will have to find another way to deal with this. Because you are unfair

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 chairs on November 2021. On July 15th 2022 I contacted the company in regards to the quality and that the fibers from inside the chairs were sticking out of the sitting part of the chairs. At first they were reluctant on doing anything and were on a way blaming me, so I insisted. They finally agreed to send technician to take a look. I spoke with the technician and he set up the appointment for August 12 2022. on the day before that appointment the technician messaged me stating that Abbyson had canceled that appointment.
  I contacted Abbyson again and was set up with another technician from Tri county furniture service. This appointment was set up for the 30th of August 2022. Upon arrival and after the technician named **** inspected the chairs he told me that there was nothing he could do for the chairs because the issues with them are from manufacturer and that he'd proceed to ask for a replacement. 2 days later Abbyson sent an email stating they were not going to issue a replacement. I spoke to them and they are saying i was the one that asked******** to issue or asked for a replacement. I contacted Tri County and they indeed very that******** did ask for a replacement. But not because i ask him. At this point both companies are providing me with different stories and Nor Abbyson or Tri county want to provide me with a copy of the report.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Hello ******
  Thank you for reaching out in regards to your purchase. We did take care to thoroughly review your case. Once you made us aware of the issue you are seeing with your set we worked with the technician company that inspected your chairs along with our internal quality team. While the technician was not able to pinpoint the source of the fibers, our Quality Control team inspected a sample of the same chair and were able to confirm that there is no similar fiber that could be the source. As this is not a manufacturing problem with your chair we are unable to replace the set for you. Thank you, *******
  
  
  Consumer Response /* (3000, 7, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I need for ******* to send another technician because the chairs ate indeed coming from inside the chairs. The technician name***** pulled one of the fibers from the chairs. If you don't believe it's coming from the chairs I can glady have cut the fabric so that you can see it is indeed from the chairs. You and your company are well aware that you have thos white hair like fibers as part of the sitting cushions. So I need you to have another technician come in because you are very wrong.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Abbyson Living, I purchased one of your chairs from ****** this past November and the frame just broke during normal use. The receipt is attached as well as photos of the broken frame (the back cross beam that the legs screw into broke) and below is a link to the product at **********. Your website states the following regarding frames:
  
  FRAME - 3 YEAR: Warranty applies to Upholstery hardwood frames. These are warranted to be free from defects in workmanship, materials and construction for THREE (3) years from the date of delivery. This warranty does not include frames for beds, headboards and the like. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty does not cover normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service. (Updated 01/08/21)

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 9, 2022/09/09) */
  Hello ****,
  Thank you for reaching out in regards to your ****** purchase. We have already processed a replacement order for you and you will receive an update from us with tracking for your delivery. Thank you! Abbyson
  
  
  Consumer Response /* (2000, 10, 2022/09/09) */
  After contacting a representative at ****** where I bought the chair I quickly received communication from the Abbyson and a replacement chair was shipped out and received.