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Find a Location

IDrive Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • IDrive Inc.

      26115 Mureau Rd Suite A Calabasas, CA 91302-3179

    Business ProfileforIDrive Inc.

    Data Storage

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    26115 Mureau Rd Suite A, Calabasas, CA 91302-3179
    BBB File Opened:
    4/18/2014
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Incorporated:
    4/19/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Pro-Softnet Corporation
    Business Management
    • Raghu Kulkarni, CEO
    • Mr. Peter, Manager
    Contact Information

    Principal

    • Raghu Kulkarni, CEO

    Customer Contact

    • Raghu Kulkarni, CEO
    • Mr. Peter, Manager
    Additional Contact Information

    Fax Numbers

    • (818) 878-9208
      Primary Fax

    Email Addresses

    Customer Complaints

    38 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    This service is supposed to reliably back-up the files on a computer. It doesn't. I've been using this service for some of my clients for several months now. I went to do my first restore and the entire folder was missing from the backup. I've been going back and forth with Support for over a week and they always say they are working on it. These are critical business files that are entrusted to their service. I have to keep contacting them every few days. I finally called to speak to a supervisor. He called back quickly but I was unavailable. He sent me an email stating that the issue was already resolved. Now it is much, much worse. Now, anything older than several weeks is completely gone from the backup. Some items older than a few days are also missing and now there are only the last three days worth of full backups to restore from. I don't even know if they can be successfully restored.Their support is generally friendly, but in the past they always say they are working on the issue, for weeks, regardless of how minor the issue is. They will only start working on an issue after multiple attempts to contact them, and then requesting a supervisor.I need all of my backed-up files restored and some guarantee from them that all of my other clients' files are restorable.
    Read More

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gloria P

    1 star

    03/24/2024

    This company is a scam! Immediately when I went to their site, you were not able to try their service on their site for 7 days free like they stated. False advertising.I put my credit card information in, immediately upon doing so, my card was compromised. I sent emails that I wanted my funds refunded and they indicated in-order to get a refund I had to do the follow:Dear REALTOR ***************************,This message is in reference to ticket number: I Hello,We appreciate you taking the time to post a review of our product.To qualify for the refund of your most recent subscription charge please reply with the following:-- The username for your account (used to log into your newly subscribed IDrive account)- A screenshot of your approved review posted on the review website.Once we verify the information we will submit a refund on your behalf to be returned to the same payment method used to make the purchase.You will receive a second email letting you know the refund has been processed.Warmest Regards,IDrive Support Thanks,Your IDrive Support Team ****************IDrive Support ***************************************************** ******** ********************************************** ********* **********************************************************: **************************************** hope this response has sufficiently answered your questions. If you have additional questions or information regarding the issue, please reply to this email.My response : To whom it may concern,I will not be able to write a positive review at this time. Please send me my refund. Thank you!

    IDrive Inc. Response

    03/25/2024

    Thank you for your feedback.We are sorry there was some confusion over one of our promotions with your ticket. We are more than happy to cancel your account and issue a full refund. I will have an agent reach out ASAP. Thank you

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