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Business Profile

Computer Services

Nova Development

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased My Attorney Home and Business software made by Nova Development Corp. and paid an additional fee for an extended dowload period. The company did not send me the download code needed to obtain the software so far I have paid them and received nothing. I would like them to send me the code I paid for so I can obtain what I bought. If they won't, I want a full refund of all money paid. - the $2.95 additonal fee along with the $29.99 original fee. and taxes paid

    Business Response

    Date: 08/26/2024

     

    I'm showing a charge for $2.95 which has been refunded. I'm not showing any other charges.


     MyAttorney Home & Business (*******) Download
    (download attempted 2 times) 1 0.00 0.00 0.00 0.00
     Extended Download (******) 1 0.00 0.00 2.95 2.95
    Discount: 0.00
    Additional Comments: Backup CD: 0.00
    Sub Total (exc. Tax): 2.95
    Tax (17.5): 0.00
    Total: USD 2.95
    Refund: USD - 2.95 

     

     


  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Mac capable software through them: ******* Replay. I was led to believe it would work with **** and it doesn't work with the current system.I was given contact to ******* who said they cannot refund because it was sold through Nova Development. I contacted them several times and they keep pushing me to different departments who say they don't do that and go to another department.

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Student ********** *********************************** (**** or ****) has refused to issue me any sort of an explanation as to why I have not been issued a refund. I used my checking account to pay for the 2023 fall semester on July 31. I canceled my classes on August 18th, well ahead of the last date to drop classes to receive a full which was August 28th. The **** business office does not answer their phone, and does not return phone calls despite numerous voicemails. I even attempted going in person to receive an answer, but the only answer I was given regarding my refund was "the people who issue refunds have not issued you a refund yet." Every follow up question I asked the business office regarding "the people" who issue refunds was met with an "I do not know, they could issue you a refund this week or the next I do not know." I continue to wait. **** does not have another department I can seek a resolution with. This is my only recourse, which I hope will be of some help.

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************g a reply email stating her email is full and to try again later. I've been trying since July 10 with the same response.

    Business Response

    Date: 07/12/2023

    I spoke to *****************************. I have received his retail purchase information and I'm in the process of getting a check cut for him as soon as possible. I have given him my direct telephone and email address for him to reach out direct to me with any issues. 

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased this floor plan software yesterday, thinking it could be a good fit for $106. They also list a 90 day money back guarantee on their site (*************************************************************************) so I thought it would be a safe bet. The software crashed constantly despite re-installs, repair operations, etc. So I gave up and decided to cash in the refund. Filled out the *** that they requested on their site for refunds and sent it off to the email listed, **************************************** The email failed as it didn't recognize the email address... It's clear they're just attempting to stop people from getting access to refunds. Did some more research and this seems to be a consistent issue that most people have with 1 star ratings on various sites for scam like activity. Older people would probably have no chance in getting their money back given the hoops you have to jump though. I saw that they're issuing refunds here when complaints are actually filed on the BBB (ridiculous strategy in my opinion), but I'm willing to put in the work to show this company isn't operating on good faith. Order number is: **********. To earn back a modicum of respect and avoid further action I'm asking for a full refund of my purchase. If this is inconvenient for you I suggest being upfront and creating a better system to handle refunds as opposed to forcing customers to report you to the BBB.

    Business Response

    Date: 01/30/2023

    The order was placed on January 26 and the BBB complaint was filed on January 27th. There was no attempt to contact us for a refund. This is an abuse of your service.

    The order has been refunded back to CC used to purchase it.

    Order Number: 1086843046


    Customer ****************** Status:Complete
    Order *********************************** REFUNDED

    Name:***************:***************
    Company: Company:
    Position: Position:

    Address:12600 **************
    205
    *********
    **
    97005
    ***

    Address:12600 **************
    205
    *********
    **
    97005
    ***
    Edit delivery address

    Where heard about:0
    Redemption Code Used:

    Tel:5038073242Tel:NA
    Fax: Fax:NA
    Email:************************:NA

    Order Started:26 Jan 23 05:38 am

    (ADMIN USER LOCALTIME *******/***********: 25 Jan 23 21:38 pm)Order Completed:26 Jan 23 05:43 am

    (ADMIN USER LOCALTIME *******/***********: 25 Jan 23 21:43 pm)

    Sold From (rs):Nova Development 47 Sales Rep(rs3): ()
    Reseller (rs2):
    Edit rs2
    Tracking Tag (rs4):
    Tracking Tag (rs5): IP Address:*************

    BETA SECTION: (Currently for information only - *******************)
    GEOLOCATION DATA
    (*************)
    NOTE: This can be very approximate,
    and should not be considered fact!
    ***********
    Region:
    City:
    Zip/Postcode:
    ISO **********
    *************
    BLACKLISTS:


    Selected Language:USEnglishSelected Currency:USD
    Selected Country:USAVAT Code:

    Payment Method:Credit CardCard Charging Status:Accepted
    Payment Type:Visa Card Number:xxxx xxxx xxxx ****
    Name on Card / Cheque:************************* Expiry Date:03 / 27
    Bank: Start Date:/
    Authorisation No: Payment Notes:
    Payment Ref:1086843046 Payment Provider:CyberSource


    Contents of Order



    Product Name (Code)DeliveryQuantityRoyaltyRoyalty + TaxPricePrice + TAX
    Virtual Architect ******************** 11 (********) (Bundle product)Download10.000.00
    Virtual Architect Instant Makeover 2.0 - Download (********) (Part of Bundle)Download
    (download attempted 1 times)10.010.010.010.01
    Virtual Architect ******************** 11 (********) (Part of Bundle)Download
    (download attempted 1 times)199.9899.9899.9899.98
    Extended Download *************************
    Discount:0.00
    Additional Comments:Backup CD:0.00
    Sub Total (exc. Tax):106.94
    Tax (17.5):0.00
    Total:USD 106.94
    Refund:USD - 106.94


    Order Notes Add Note



    CreatedModifiedWritten byLogged in asNote TypeTitleOptions
    130 Jan **** Jan 23SystemMark OttingerRefund DetailsFull Order Refund APROVED Reason: Not satisfied with product

  • Initial Complaint

    Date:12/20/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased Photoworks and after downloading i realised that i had already had the program purchased at an earlier date under the name of Photo Glory which is the exact layout and function i feel this is very misleading two exact programs with different names.

    Business Response

    Date: 12/22/2022

    This order has been refunded directly back to the customers PayPal account. The customer has received an email showing this refund. Please see attached file for verification.

    See Attachment/File: BBB complaint ********.docx

  • Initial Complaint

    Date:11/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some years ago I purchased Photo Explosion. I used it a lot for years but now I have very little use for it. When I received your email concerning gthe new release I felt guilty about how long I had used Photo Explosion without additional so I purchased the update. Now you are driving me crazy with at least two ne emails every day concerning your other products. I AM 82 YEARS OLD SO i AM NOT INTERESTED IN ANY OF THEM! Please stop sending them to me.***************************

    Business Response

    Date: 11/29/2022

    The customer's email has been removed from all web sites.


    From: *********************** <*******************>
    Sent: Tuesday, November 29, 2022 12:45 PM
    To: ************************* <*******************************************>

    Subject: RE: remove email from customer data base.

    Hi ****,

    He has been unsubscribed from all emails.

    Thanks,

    ***********************
    Senior *************** Manager


    *********
    7031 **** Center Parkway **********, ********** 94566
    **************
    PlanetArt.com FreePrintYourWorld.com

Nova Development is NOT a BBB Accredited Business.

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