ComplaintsforBusiness Class Consolidator

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Before Covid, I attempted to purchase airline tickets from ****** Airlines and somehow ended up with theairtickets.com consolidator and representative ***********************. I thought I was talking to ****** but wasn't. I attempted to get money back from ****** after filing a claim with Transportation but they said I had to pursue with contractor. Now it appears they are out of business as their domain name is for sale. I am out several thousand dollars and am retired ,planning a trip.They first went by ********.com. I have e mails, ticket numbers, promises...Im hoping for some help. Thank you. ******************************* ************

  

  Business response

  07/08/2022

  Dear Customer,

  We are not affiliated with any of the websites you mentioned, so we are unable to assist you with the tickets you booked with that company.

   If you are looking to book a new flight, feel free to contact us at ************************************** We are in business since 2014 and do our best to satisfy each and every customer.

• Initial Complaint

  06/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I booked two flights to ************ with departure set for November 5,2020, a total of $13 ******. I needed to cancel the tickets for personal reasons. Business Class Consolidator held back over $6****** and offered me the balance of only $6000 for a future flight. Why did BCC keep over $6000 of my money?My question now: Why did BCC hold back half of my air fare and leave only the option of paying for one flight in the future?Why can I not cancel the this "credit" and claim the funds from an insurance I have that will pay for any reason upon cancellation?I would appreciate you referring this matter to this company since they appear unwilling to return my calls.

  

  Business response

  06/30/2022

  Dear Customer,

  We are sorry to hear about your less than perfect experience.

  Unfortunately some tickets are non-refundable and therefor we can only retrieve partial refund in some cases. 

  We checked and our records indicate that your reservation is cancelled and left open for future use. For further assistance please contact your agent or our customer support.

• Initial Complaint

  06/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought 2 tickets for my son and I in jul 31 2019 thru BCC; due to my sons hospitalization, he was unable to travel. BCC declined our request for refund despite providing a medical certification but offered a full value as credit can be used later. Weve one of the 2 tickets and were trying book the 2nd ticket. The agency is refusing to provide us details of our remaining credit. History is as follows:- Due to covid, no flights were operating to *********** until April 2022 and the airline was allowing rebooking with no penalties. In January 2022, we found out that the airline issued a refund to BCC for our ticket. Between January and May 2022, weve asked BCC regarding the refund and theyve been ignoring us or claimed they had not received the refund.- We have Confirmation by Air New Zealand that theyve issued a refund to BCC in Jan 2022. BCCs travel agent - *************************, accused us of initiating the refund. This is not possible because the airline told us to contact the agency and do not talk to customers. In addition, the airline confirmed that with proper documentation, cancellation with full refund is given to impacted passenger. BCC lied about giving us the refund when we requested it in 2019.- BCC keeps threatening us that this is over 2 years old and no one is offering any compensation so we should be happy with what we are getting. Its taken 100s of emails and phone calls to get their attention.- After letting them know we are seeking a legal advise and filing with BBB, the recently offered a refund of $ **** which is half the purchase of ticket. In addition they want us to signoff any liability and claims against BCC. BCC also asked us for our banking details, which makes us nervous as they are likely to use our financial information for their benefits to commit fraud.We are seeking a refund of $4128 paid originally for our Son's ticket.

  

  Business response

  06/30/2022

  Dear Customer,

  We are sorry to hear that your flights got cancelled due to pandemic.

  Unfortunately, your tickets were booked as non-refundable and therefor cannot be refunded in full. Please contact our customer support or your agent for the available rebooking options.

  Thank you,

  Customer response

  07/11/2022

  i have been travelling thus unable to respond 

  my complaint id is  ID ********. 

  thank you for reaching out to the business

  i have done so many times also

  due to covid air new zealand issued a full refund in OCt 2021( i have the invoice compliments of air new zealand)

  the agency refused to acknowledge and continued to lie and accused me of requesting a refund which they haven't received

  finally last month they offered me partial refund of the total i paid and remaining funds as credit towards future business class travel

  i would appreciate the full refund as this issue has been going on for over 2 years.

  apologies for the late response

  *****

  

  Business response

  07/12/2022

  Dear Customer,

  Unfortunately due to ******** refunds can take a lot longer to be processed, so if an airline issues a refund that does not mean that we instantly receive it. This explains the gap between the airline saying they have sent the money and until we actually received the check from them.

  Generally according to the terms of our service we don't provide monetary refunds but instead a travel credit that can be used for future travel. Please contact your agent for further options.

  Thank you,

• Initial Complaint

  03/28/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In August of 2021, I booked 2 tickets to Europe through BCC. Due to COVID, the trip was canceled and i was told that i could use the funds for future travel. For over a month now, i've been trying to work with BCC to rebook my flights and am not getting any response to my emails or voicemails. When i reached out to a manager, he was rude and told me that i should keep working with the agent that was assigned to me. I reached out to the owner of the company, but i still do not get any responses from the agent. This company is defrauding people.

  

  Business response

  04/05/2022

  Dear Customer,

  We are sorry to hear that you experience with us has been less than perfect. Please know that we attend every single customer and work towards resolving every complicated case.

  Our records show that you case is being handled by one of our senior managers and will be taken care of. 

   

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/15/22 I spoke with a ***** who works with BC consolidators she quoted a price for airline tickets. She informed me that it would definitely be possible to book the next day. ***** then called the next day and provided a quote in writing reducing the amount by $50. I called back to book and suddenly the price wasnt available. Only offering flights that would not work with the times previously provided to her and more expensive. When I asked if she had checked if the flight was still even available when she required it she did not respond. Instead she stated well its just not available. I finally got her to admit that she never even checked if the flight was available prior to requote. When I expressed my displeasure she offered $100 off the next ticket. I said it wasnt acceptable that she did not bother to do her due diligence as a travel agent prior to sending pricing. I asked for her supervisor who she refused to give me the name of nor would she let me talk to them. Informed me that she could forward any email with specific questions to them. I find this behavior appalling.

  

  Business response

  02/27/2022

  Dear Customer,

  
  We apologize for the misunderstanding. Our records indicate that a manager contacted you to discuss this issue.

  We sincerely hope that we can help you with your flights in future. 

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The initial date of this transaction was January 20, 2020. The amount is $9,740. The business is an airline ticket broker who was to find business class air fare for us to Europe. They did; however, Covid hit, and everything was cancelled, countries closed, etc. Since that date the business has extended our tickets but with restrictions and expiration dates each time regardless of the Covid travel situation/warnings. Our tickets are currently set to expire in September. We have asked for open tickets because each time we try to plan the trip something changes again with Covid: flight cancellations, countries closing, government warnings NOT to travel not to mention recovering recently from Covid ourselves despite being vaccinated. This business refuses at this time to extend the expiration date or provide us with open tickets to use once it is safe to travel. They are basically forcing us to travel or lose our funds. Recently after MUCH negotiation they offered to refund us $2,969 for the Delta portion of the funds. They also told us this refund amount could be reduced based on how long it takes for us to respond.It is just not right in this climate for this company to take this stance. This is a lot of money and if they do not want to refund us they should at least extend our tickets until the government says we can safely travel. This company says their hands are tied because of the airline. We have contacted Delta and their policy is not the policy of this company and Delta says they cannot assist us because we used a ticket broker. Delta says it is only up to Business Class Consolidators.Our reference number with this company is BCC21411.Thank you.

  

  Business response

  01/28/2022

  Dear Customer,

  We are sorry to hear that your plans have fell through due to the pandemic. We also wish you and your family quick recovery after your recent sickness.

  We have looked at your tickets and unfortunately there are limitations to how long tickets can be extended. Airlines have been operating flights and transporting passengers throughout 2021 and therefor they no longer intend to extend credits. Also, we see that we have already exchanged your flights several times.

  We normally don't provide monetary refunds, but in a situation where the customer is unable to ********************** we try to get waivers and arrange at least a partial refund. The problem here is that your itinerary consists of several airlines and therefor there are multiple fare rules that we need to follow, hence the time constraint. 

  For more information, please contact your agent.

  Thank you,

  Customer response

  01/31/2022

   
  Complaint: 16487816
  
  I am rejecting this response because:  It does not in any way address all of the money this airline broker took from us.  If we were simply refusing to fly for personal reasons, of course, we do not expect to be able to use air tickets forever.  But the Covid situation completely changed the world and especially travel.  Our issue is that this company basically is forcing us to travel to Europe during a time when travel is NOT recommended or was NOT recommended in the past.  This was not our choice.  The airline, Delta, actually has and is currently extending tickets to the end of 2023 for its customers.  It is only because we bought these tickets from this broker that we do not have this opportunity.  It is Business Class Consolidator that is making these decisions, not Delta, in spite of their claim that the airline will not extend our tickets.  I have asked BCC to explain why the Delta website says differently and have not received an answer which, again, leads me to believe this is their decision and they have decided to keep the majority of our money since we refused and refuse to fly when Americans have been warned not to.  We did attempt to rebook our flights with BCC because we obviously did not want to miss our vacation or lose our money.  Each time we rebooked we had to again pay more money for the rebooking.  Sooner or later this gets ridiculous and since no one knows when this situation will end we asked BCC to ***** us a credit at least in line with what the airlines are offering and they refuse.

  We are still requesting an extension to the end of 2023 to use these tickets or a full refund. Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  At the end of 2019 I booked a ** business class ticket (for March 2020) for my daughter from *** to *********. The airlines involved were Delta and Fiji Airlines. BCC informed me that due to Covid-19 the flights were cancelled and also the borders in ********* were closed. I paid almost $5000 for the ** flights. BCC told me that they don't do refunds only credit - even though the airlines confirmed full refund to BCC.They gave me a credit of about $2500 for future flights with BCC and a credit of $2069 for a long haul flight - with these credits were issued by BCC... I used the $2500 towards a family trip that we were supposed to take in December I had to pay an additional $900 for those flights since I was told I could not use the long haul credit. Those flights also got cancelled and the $3400 was refunded by AA to BCC. So they now have over $5000 in my $$. I got a new agent at BCC who called me and emailed on December 29th and said that the long haul credit was going to expire on 12/31/21. I asked her if she could see if they would extend the credit since everything was once again shutting down - she said that she would ask and get back to me on 1/4/22 when she was in the office. On 1/5/22 she told me the credit was expired but she could give me 50% of the credit. This is ridiculous since i know the airlines refunded to BCC 100% of the fares since the airlines cancelled the flights. I need them to please refund me the $5000 that they have sitting in their possession. With everything the way it is I have no idea when I can use the "credit" Or worst case scenario give me the full credit towards future flights without an expiration.Thank you

  

  Business response

  01/26/2022

  Dear Customer,

  We are sorry to hear that your travel plans were disrupted by the pandemic. 

  After checking, we see that you have successfully rebooked your flights using your travel credit. Please let us know if there is anything else we can help with.

  Thank you,

• Initial Complaint

  01/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In the middle of a pandemic, when the airlines are all forgiving flight cancellations, not charging change fees, making allowances, this company is forcing me to schedule a trip I don't plan to take, at a cost that is higher than what the airline would actually charge, and with a change fee that the airline wouldn't charge. It is highway robbery!!!!

  

  Business response

  01/24/2022

  Dear Customer,

  
  We are sorry to hear that you trip was interrupted by the pandemic.

  Our records indicate that you have recently used your credit and rebooked your tickets. We also see that prior to that the credit was extended multiple times.

  We are thankful for the opportunity to book your flights.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased 2 first class tickets to Europe. Prior to the purchase I specifically asked what I would be charged if I had to cancel or change my tickets. This was important given the uncertainty with European travel. I was told the fee would be 50 euro. Since Europe has now recommended the US be removed from their "safe" list, I emailed ******* to talk about cancelling the flights (we wanted to travel throughout Europe and this is no longer possible with the testing protocols). She advised me that I would be given a credit that was $1256 less than what I paid. I questioned that and she advised that in cancellation I would be responsible for other service fees now as well. I indicated she never mentioned this when I specifically asked about cancellation fees and she said there was nothing they could do. I never would have booked with them knowing that given the state of uncertainty in the world. I would like them to honor the original agreement of only 50 euro per ticket.

  

  Business response

  09/17/2021

  Dear Customer,

   

  Were sorry that your travel plans got affected by the pandemic and that you have had a less than perfect experience.
  
  
  As per our records, we do see that your cancellation process is still in progress, moreover, one of our company representatives is handling your case individually. 

   

  Please reach our company directly in case you'd like to receive more information on the current status regarding to your case

• Initial Complaint

  07/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We booked flights on 2/24/2020 from San Diego to Wroclaw, Poland for $2541 per person for 2 people. The flight was cancelled due to the coronavirus pandemic. The agent Sharon **** told us that we could not get a refund only open tickets. This turns out be a lie because I noticed that other clients of Business Class consolidators were offered refunds. We tried to use the open tickets but BCC is charging large amounts to use these tickets. We would like a refund instead.

  

  Business response

  08/04/2021

  Dear Customer,
  
  We’re sorry that your travel plans got affected by the pandemic and that you have had a less than perfect experience.
  
  There indeed are tickets that are eligible for a refund in case of a cancellation, although, you booked a non-refundable ticket. As per fare rule, specifically, your ticket only allows you to change the travel date, while, our company arranged for you open tickets. Usually, open tickets can be used on the same route as originally booked, although, we arranged an option to re-route your new ticket.
  
  As per our records, we see that on August 1st, you used your open tickets, for a new flight to Amsterdam.
  
  If there is anything else we can help with, please let us know. 
  

  Regards,

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